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Hcm Client Service Consultant W/ Native Level of
hace 1 semana
Our client is a multinational provider of human resources management software, with more than 740,000 clients across the world, helping them get work done faster and unlock a world of opportunities.
They are now seeking, to join their team in Barcelona, a motivated Client Service Consultant to assist and act as the 1st point of contact for their Dutch-speaking clients who have questions about the HCM solution.
Languages:
- Native level of Dutch
- Fluent level of English
- Competitive Salary
- Technology
- Permanent
Main Responsibilities:
- Serve as the primary contact for Dutchspeaking clients seeking assistance with iHCM software
- Engage with HR and Payroll staff (90% of interactions)
- Utilize multiple channels to communicate with the client
- Properly address client inquiries and find suitable solutions
Core Skills/experience:
- Passion for providing exceptional customer support and taking pleasure in addressing customer inquiries.
- Strong team player, collaborating effectively with various departments
- Proficient at prioritizing diverse ticket types, ensuring critical issues are handled promptly
- Clear and assertive communicator
- Enthusiastic about continuous learning, showcasing curiosity and interest in HRrelated topics
What's on offer:
- Competitive salary
- Permanent
- Hybrid working model (3 days/week at the office)
- Benefits package: health insurance, life assurance, and other interesting perks
- Possibility to develop in an international company
- A great working environment
Our recruitment process:
- Step 1: Interview with one of our Recruiters to get to know you better
- Step 2: Interview with HR
- Step 3: Interview with the Hiring Manager
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