Application Support Analyst
hace 1 semana
Enverus is a leading energy SaaS company providing advanced insights and predictive analytics that help clients boost profitability. With cutting-edge technologies, Enverus supports production strategies, trading practices, and risk management, serving over 6,000 customers globally.
We're looking for a motivated Application Support Analyst to join our team in Spain. This position offers a chance to be part of a rapidly growing company in a dynamic industry. Join Enverus, the right company at the right time.
Essential Functions/Responsibilities- Offer front-line support for software applications through phone, email, or virtual screen share.
- Troubleshoot and resolve software issues efficiently.
- Maintain organized customer request records.
- Educate customers to maximize product value.
- Build strong customer relationships.
- Stay updated on product knowledge and technical expertise.
- Collaborate with team members and ensure effective case flow.
- Communicate client feedback to improve products.
- Provide timely updates on unresolved issues.
- Strong interpersonal skills with empathy and friendliness.
- Self-disciplined, proactive, and productive.
- Excellent written and verbal communication skills in English.
- Ability to troubleshoot technical inquiries effectively.
- Proactive in addressing follow-up questions and concerns.
- Proficient in conflict resolution and multitasking.
- Thrives in a collaborative team environment.
- Demonstrates resilience and positive attitude towards challenges.
- Answer client calls and reach out for troubleshooting.
- Respond to email and web inquiries.
- Troubleshoot technical issues and manage open cases.
- Collaborate with team members for issue resolution.
- Assist customers with application navigation and training.
- Stay informed about product updates.
- 2+ years of experience in application support or client-facing roles.
- Bachelor's Degree required.
- Experience in Power & Renewables a plus.
- Industry-related degree is beneficial.
- Ability to work on a computer for extended periods.
- Travel requirements: 0% unless necessary.
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