Multilingual Customer Service Representative

hace 2 semanas

Madrid, Madrid, España The Cigna Group A tiempo completo

Do you have a passion for helping others and ensuring customers have the best experience possible?

We have fantastic opportunities to join as multilingual customer service representative where you can support customers from across the globe.

About us

Cigna is a leading provider of group healthcare and wellbeing programmes for employees of multinational organisations. In this position, you will be responsible for the contract administration and client communication for designated client relationships in the Contact Center.

What are your main responsibilities?

In this role, you'll be able to impact the lives of the people reaching out to us. With your strong knowledge of services, active listening skills, you assist them with any of their queries around their medical plan. Your human touch, listening skills and empathy give the help and reassurance to the customer.

Key areas

  • Communication management in day-to-day queries of our clients and insurers through different channels mainly telephone, but written communication as well (email, letter, fax)
  • Documenting every interaction concisely and completely while following the internal procedures.
  • Handling queries efficiently and resolving customer issues in aim to provide first time resolution.
  • Maintain quality standards for every procedure according to internal directives.
  • Following through on established procedures and guidelines to efficiently address customer inquiries.
  • Handling medical issues, in collaboration with our medical consultants
  • When needed, put your language skills at work to translate different documents.
  • The work planning will be your guide to ensure priorities are correctly dealt with and we keep our service performance on track.
  • Able to handle complaints and analyse them, identifying root causes that might lead to the improvement of customer satisfaction and forwarding them to the correct department.
  • Your critical eye easily spots possible improvements, and you share them with your manager.

What you'll bring

  • Customer focused with ability to identify and solve problems.
  • Customer centric mind-set.
  • Exceptional interpersonal skills with good verbal and written communication.
  • Ability to organise, prioritise and manage workload to meet individual and team targets.
  • Ability to quickly identify customer needs and exercise judgment in a professional and confident manner.
  • Contribute to maintaining a co-operative and friendly working environment.
  • Must possess excellent attention to detail, with a high level of accuracy with proactive approach.
  • Capable of balancing various tasks at once while achieving deadlines.
  • Ability to work under own initiative and proactive in recommending and implementing process improvements.
  • Tech Savy and ability to navigate different systems independently.

What skills do you need?


• Advance or bilingual knowledge of English is a must (C1/C2)


• Advance knowledge of one or more of these languages: Italian, German, Dutch or French (C1 Level).


• Familiarity with CRM systems and practices a plus.

What we require:


• You are able to commit to 39 hour/week


• You are able to commit to 10 week induction training from initial start, Monday to Friday: 9:00 to 16:45 with the 2 first weeks full time at the office.


• You are available to work one of this shifts:

  • Monday to Friday: 12:15 to 20:03(30 mins break between
  • Monday to Friday: 16.15 to mins break between
  • TuesdaytoSaturday: 9:00 to16:48 (30 mins break between
  • TuesdaytoSaturday: 11:15to19:03 (30 mins break between
  • TuesdaytoSaturday: 16.15 to mins break between
  • SundaytoThursday: 9:00 to 16:48(30 mins break between

What's in it for you?

We recognise we wouldn't be where we are today without our employees, that's why we offer such excellent benefits designed to suit you as and when you need them:

  • Hybrid working – Enjoy working 2 days per week at the office and the rest of the week at home.
  • Location: Paseo del Club Deportivo, 1, Building 14 First Floor, 28223 Pozuelo de Alarcón,Madrid.
  • Training – First 2 weeks of training fully presential, and we will set you up with all the tools you need to succeed.
  • IT Kit - We will set you up with home working resources.
  • Social Benefits: Private Medical and Dental Insurance, Life Assurance, Educational Development Program, Foreign Languague Scholarship,Flexible Compensation and so on.
  • 24 days holiday per year + Birthday off.
  • Flexible dress code - It's not about what you wear, it's about what you can do so why not be comfortable doing it.

What makes Cigna different from other employers?

We go further than just paying insurance claims. Solid customer relationships are our main goal. We also strongly believe in business ethics and continually strive to be cleaner, greener, and respectful of all.

We owe our success to the talent and dedication of our team. They're the ones who make a difference in our customers' lives. So we know that it's important to go the extra mile for our employees. We make sure they have a good work-life balance and we offer many initiatives for health and well-being.

Plus much more...

Sounds good, right? It's time to look to your future and apply to work for Cigna today

About Cigna Healthcare

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: for support. Do not email for an update on your application or to provide your resume as you will not receive a response.


  • Multilingual Customer Service Representative

    hace 2 semanas

    Madrid, Madrid, España Cigna A tiempo completo

    Multilingual Customer Service Representative - French or German or Russian Speaking. page is loaded Multilingual Customer Service Representative - French or German or Russian Speaking. Apply remote type Hybrid locations Madrid, Spain time type Full time posted on Posted Yesterday job requisition id Are you looking for a new challenge in your career? Great...

  • Customer Service Representative

    hace 2 semanas

    Madrid, Madrid, España Binance A tiempo completo

    Binance is the global blockchain company behind the world's largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money.Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that...

  • Multilingual Customer Service Representative

    hace 2 semanas

    Madrid, Madrid, España The Cigna Group A tiempo completo

    The job profile for this position is Customer Service Representative, which is a Band 1 Professional Career Track Role.Excited to grow your career?We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right...

  • Multilingual Customer Service Representative

    hace 4 semanas

    Madrid, Madrid, España The Cigna Group A tiempo completo

    The job profile for this position is Customer Service Representative, which is a Band 1 Professional Career Track Role.Excited to grow your career?We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right...

  • Multilingual Customer Service Representative

    hace 2 semanas

    Madrid, Madrid, España The Cigna Group A tiempo completo

    Do you have a passion for helping others and ensuring customers have the best experience possible?We have fantastic opportunities to join as multilingual customer service representative where you can support customers from across the globe.About usCigna is a leading provider of group healthcare and wellbeing programmes for employees of multinational...

  • Customer Service Representative

    hace 2 semanas

    Madrid, Madrid, España Grupo Eulen A tiempo completo

    Customer Service Representative (Arganda del Rey) Si eres un/a apasionado/a de la atención al cliente y tienes experiencia como Customer Service Representative Entonces, esto te interesaEulen Flexiplan selecciona para una importante empresa dedicada a soluciones de envasado y procesamiento un/a Customer Service Representative que se incorpore en sus...

  • Multilingual Service Inside Sales Representative

    hace 2 semanas

    Madrid, Madrid, España Pall Corporation A tiempo completo

    Pall is one of 10 Life Sciences companies of Danaher. Together, we accelerate the discovery, development and delivery of solutions that safeguard and improve human health.Learn about the Danaher Business System which makes everything possible.Want to learn and translate your skills be a part of the Pall Industrial Service Inside Sales Team?Are you looking to...

  • Customer Service Representative

    hace 2 semanas

    Madrid, Madrid, España Vandenbosch A tiempo completo

    We are currently looking for a proactive customer service representative for our location in Barcelona, Spain. In this position you will be responsible for your own customer base. You are the main link between the internal customers (your colleagues), and the external customers.As a customer service representative, you are the first point of contact for your...

  • Customer Service Representative

    hace 2 semanas

    Madrid, Madrid, España Vandenbosch A tiempo completo

    We are currently looking for a proactive customer service representative for our location in Barcelona, Spain. In this position you will be responsible for your own customer base. You are the main link between the internal customers (your colleagues), and the external customers.As a customer service representative, you are the first point of contact for your...

  • Customer Service Representative

    hace 2 semanas

    Madrid, Madrid, España Cigna A tiempo completo

    Customer Service Representative (CSR) at Cigna Global Employer Health - French page is loaded Customer Service Representative (CSR) at Cigna Global Employer Health - French Apply remote type Hybrid locations Madrid, Spain time type Full time posted on Posted 4 Days Ago job requisition id Our Company & Mission: Cigna Corporation is a global health service...

  • Customer Service Representative

    hace 2 semanas

    Madrid, Madrid, España Cigna A tiempo completo

    Customer Service Representative (CSR) at Cigna Global Employer Health - Polish page is loaded Customer Service Representative (CSR) at Cigna Global Employer Health - Polish Apply remote type Hybrid locations Madrid, Spain time type Full time posted on Posted 4 Days Ago job requisition id Our Company & Mission: Cigna Corporation is a global health service...

  • Customer Service Representative

    hace 2 semanas

    Madrid, Madrid, España Cigna A tiempo completo

    Customer Service Representative (CSR) at Cigna Global Employer Health - Portuguese/Dutch page is loaded Customer Service Representative (CSR) at Cigna Global Employer Health - Portuguese/Dutch Apply remote type Hybrid locations Madrid, Spain time type Full time posted on Posted Yesterday job requisition id Our Company & Mission: Cigna Corporation is a global...

  • Customer Service Representative

    hace 2 semanas

    Madrid, Madrid, España Zimi Tech Inc. A tiempo completo

    We are looking for a Customer Service Representative who is a team player, problem solver and can work independently in a fast paced environment. The successful Customer Service Representative is responsible in providing front end support to customers. Respond effectively to customer's query regarding products, services, processes and procedures. Assist in...

  • Customer Service Representative

    hace 2 semanas

    Madrid, Madrid, España Lastminute A tiempo completo

    Job Description is looking for Customer Service Representative with a strong Customer Service Orientation Key Responsabilities Deal with inbound and outbound phone calls, emails, and live chats from Customers.Investigate, advise, and resolve pre-sales and after-sales queries, acting as primary contact with the Customer and ensuring single contact resolution...

  • Customer Service Representative

    hace 2 semanas

    Madrid, Madrid, España Grupo Eulen A tiempo completo

    Customer Service Representative (Arganda del Rey)Si eres un/a apasionado/a de la atención al cliente y tienes experiencia como Customer Service RepresentativeEntonces, esto te interesaEulen Flexiplanselecciona para una importante empresa dedicada a soluciones de envasado y procesamiento un/aCustomer Service Representativeque se incorpore en sus...

  • Customer Service Representative

    hace 2 semanas

    Madrid, Madrid, España David Kennedy Recruitment A tiempo completo

    David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a Norwegian speaking Customer Service Representative for their offices in Spain.Position: Customer Service RepresentativeLocation: Benalmadena (Málaga), Spain or Torrevieja (Alicante), SpainEmployment type: Full-timeRemuneration: Base salary +...

  • Customer service representative

    hace 4 semanas

    Madrid, Madrid, España General Mills A tiempo completo

    Great things are happening in the Europe and Australia (EUAU) region. Each day, our 2,500 plus colleagues bring their passion to our offices, manufacturing sites, R&D center, and commercial/distributor markets across Europe, Australia, and New Zealand. We are energized by over 150 years of bringing people together with the food they love. With beloved brands...

  • Customer service representative

    hace 1 mes

    Madrid, Madrid, España General Mills A tiempo completo

    Great things are happening in the Europe and Australia (EUAU) region. Each day, our 2,500 plus colleagues bring their passion to our offices, manufacturing sites, R&D center, and commercial/distributor markets across Europe, Australia, and New Zealand. We are energized by over 150 years of bringing people together with the food they love. With beloved brands...

  • Customer Service Representative

    hace 2 semanas

    Madrid, Madrid, España General Mills A tiempo completo

    Great things are happening in the Europe and Australia (EUAU) region. Each day, our 2,500 plus colleagues bring their passion to our offices, manufacturing sites, R&D center, and commercial/distributor markets across Europe, Australia, and New Zealand. We are energized by over 150 years of bringing people together with the food they love. With beloved brands...

  • Customer Service Representative

    hace 4 semanas

    Madrid, Madrid, España The Cigna Group A tiempo completo

    The job profile for this position is Customer Service Representative, which is a Band 1 Professional Career Track Role.Excited to grow your career?We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right...