Customer Support Agent

hace 1 semana


Barcelona, Barcelona, España Sumup A tiempo completo

Who we are:

At SumUp, we empower small businesses globally by simplifying their lives and supporting their success. Our goal as a leading FinTech company is to establish the first-ever global card acceptance brand. Small businesses in over 33 countries trust SumUp for their payment needs. To achieve this, we're building a stellar team dedicated to each other and our merchants. You could be the key to helping us make card acceptance accessible to all.

We are dedicated to our merchants, striving to provide them with top-notch experiences through our solutions so they can focus on growing their businesses while accepting card payments. As part of customer support, you serve as the face of SumUp to our merchants, shaping their experience by offering exceptional guidance to overcome any challenges they encounter with our products and services.

What you'll be doing in this position:

  • You represent our company and directly interact with our customers.
  • You support our Danish-speaking customers via phone, email, chat, and social media channels.
  • You assist our merchants with any questions or inquiries about our products and services.
  • You actively enhance processes related to customer satisfaction to boost merchant happiness continually.
  • You collaborate closely with other departments such as Sales and Marketing.
  • You are part of a diverse, international team that speaks multiple languages.

You'll be great for this position if:

  • You possess strong language skills in Danish and English - knowledge of other European languages is a bonus.
  • You enjoy communicating and have patience and a friendly demeanor with customers.
  • Providing excellent and customer-centric service is your top priority.
  • You are inquisitive and persistent in resolving issues.
  • You are organized and maintain composure even in challenging situations.

Why you should join SumUp:

  • Restaurant vouchers.
  • Health insurance.
  • Subsidized public transport.
  • Opportunities for career growth within the company.
  • Professional equipment.
  • Complimentary drinks, fruits, cereals, and nuts for all.
  • Fun activities: regular breakfasts, cocktail parties, team events, yoga sessions, and a kicker table.

About SumUp:

We celebrate the unsung heroes who are small business owners, and our mission is to provide them with effective financial solutions to run their businesses smoothly. With an entrepreneurial spirit and a team-oriented approach, our diverse teams across Europe, South America, and the United States collaborate to ensure the success of the small business owners we support. SumUp is committed to diversity in hiring and creating a safe, inclusive work environment. We do not discriminate based on various factors and promote a harassment-free workplace.

SumUp does not accept unsolicited resumes from any channel other than directly from candidates.

Job Application Tip:

We understand that candidates may feel compelled to meet a certain percentage of job criteria before applying. However, meeting every requirement is not necessary. Lacking some qualifications means room for growth and development in your SumUp career.



  • Barcelona, Barcelona, España Rubiko A tiempo completo

    We are experts in the field of customer support, tailored for the iGaming industry. We are searching for a Polish speaking Customer Support Agent to be part of our team in any city in Spain You will be providing customer support to our clients in the iGaming industry.Job responsibilities: Provide customer support on gaming, financial, technical, or any...


  • Barcelona, Barcelona, España Jr Spain A tiempo completo

    col-wideJob Description:For one of the biggest names in home security, we are looking for French customer support gurus Do you thrive helping customers, are you looking for a part-time position in Barcelona? this one is for youTasksWe are looking for Customer Support Agents French, wanting to develop professionally with a leading outsourcing company in the...

  • Customer Care Agent

    hace 1 semana


    Barcelona, Barcelona, España Exoticca Travel Co A tiempo completo

    Workforce Management Specialist (Contact Center) Workforce Management Specialist (Contact Center) Posted today Hybrid Sales & Customer Experience Full timeBarcelona, Catalonia, SpainTravel Operations Coordinator - Night Shift Travel Operations Coordinator - Night Shift Posted today On-site Operations Full timeBarcelona, Catalonia, SpainSales Team Lead Posted...

  • Customer Care Agent

    hace 1 semana


    Barcelona, Barcelona, España Exoticca Travel Co A tiempo completo

    Workforce Management Specialist (Contact Center) Workforce Management Specialist (Contact Center) Posted today Hybrid Sales & Customer Experience Full time Barcelona, Catalonia, Spain Travel Operations Coordinator - Night Shift Travel Operations Coordinator - Night Shift Posted today On-site Operations Full time Barcelona, Catalonia, Spain Sales Team Lead...

  • Customer Support Agent

    hace 1 semana


    Barcelona, Barcelona, España CPM International A tiempo completo

    We're looking for Customer Service Advisors who are fluent in the Flemish language and have a good level of English, are excited by innovation and thrive on challenges to join our vibrant customer care teamWe Care: Passionate about Customer Support, with a drive to achieve and exceed targets to achieve a high-quality level of consumer service.We ́re...


  • Barcelona, Barcelona, España Mfluence A tiempo completo

    Loving Mondays as much as Fridays might only be a matter of finding the right company for youAre you a self-directed, open-minded individual with a knack for taking responsibility? Do you consider yourself a team player who's always ready to lend a helping hand to colleagues in need? Are you a strong communicator in writing, fluent in English, and blessed...

  • Customer Support Agent

    hace 1 semana


    Barcelona, Barcelona, España DaoPay A tiempo completo

    Customer Support Agent | Barcelona | Part-Time (15h - 30h weekly)The Tasks: Provide End User support for DaoPay Phone Payments (PaybyCall or SMS where customers pay via phone or mobile) and additional payment solutions Identify potential issues based upon incoming queries Assist the Fraud Department with transaction monitoring on a daily basis Maintain an...


  • Barcelona, Barcelona, España Serviceform Oy A tiempo completo

    Loving Mondays as much as Fridays might only be a matter of finding the right company for youAre you a self-directed, open-minded individual with a knack for taking responsibility? Do you consider yourself a team player who's always ready to lend a helping hand to colleagues in need? Are you a strong communicator in writing, fluent in English, and blessed...

  • Service Support Agent

    hace 1 semana


    Barcelona, Barcelona, España Alpega Group A tiempo completo

    Are you passionate about customer service and are looking for an interesting position where you can strengthen your skills? Do you speak several languages and do you want to be part of an international company? Do you like being the client's primary point of contact? Then you are our new Service Support Agent This position is located in Barcelona, Spain. ...


  • Barcelona, Barcelona, España CPM A tiempo completo

    Description:Our ClientVia is using technology to transform transportation around the world. From changing a single person's daily commute to reducing humanity's collective environmental footprint — we've got huge goals.As we continue to expand in Europe, we are looking for Customer Support Lead Agents to join our team You will work with our Operations team...


  • Barcelona, Barcelona, España Blu Selection A tiempo completo

    What if you could fly to Barcelona to start a job with plenty of world citizens from different countries with one strong thing in common: the desire to experience, learn and grow altogether within an international booming company?Whether you are looking for personal development, learning & career opportunities, cultural discovery or simply a life-time...


  • Barcelona, Barcelona, España SimRec A tiempo completo

    Our Client is using technology to transform transportation around the world. From changing a single person's daily commute to reducing humanity's collective environmental footprint — we've got huge goals. Via will operate a micro mobility service in Flanders, Belgium, for DeLijn, the Flemish public transport operator.As we continue to expand in Europe, we...


  • Barcelona, Barcelona, España Blu Selection A tiempo completo

    What if you could fly to Barcelona to start a job with plenty of world citizens from different countries with one strong thing in common: the desire to experience, learn and grow altogether within an international booming company?Whether you are looking for personal development, learning & career opportunities, cultural discovery or simply a life-time...


  • Barcelona, Barcelona, España Blu Selection A tiempo completo

    What if you could fly to Barcelona to start a job with plenty of world citizens from different countries with one strong thing in common: the desire to experience, learn and grow altogether within an international booming company? Whether you are looking for personal development, learning & career opportunities, cultural discovery or simply a life-time...

  • Service Support Agent

    hace 1 semana


    Barcelona, Barcelona, España Alpega Group A tiempo completo

    Are you passionate about customer service and are looking for an interesting position where you can strengthen your skills? Do you speak several languages and do you want to be part of an international company? Do you like being the client's primary point of contact? Then you are our new Service Support Agent This position is located in Barcelona, Spain.In...


  • Barcelona, Barcelona, España Blu Selection A tiempo completo

    What if you could fly to Barcelona to start a job with plenty of world citizens from different countries with one strong thing in common: the desire to experience, learn and grow altogether within an international booming company?Whether you are looking for personal development, learning & career opportunities, cultural discovery or simply a life-time...


  • Barcelona, Barcelona, España Camaloon A tiempo completo

    Would you like to work in a young and fresh environment, where you can learn and develop as well as being part of an international team?Camaloon is looking for a young and motivated Business Support Live Agent to help us retain clients and help us grow.If you are passionate about Sales and Customer Support and speak Spanish this opportunity is for youWho are...


  • Barcelona, Barcelona, España Camaloon A tiempo completo

    Would you like to work in a young and fresh environment, where you can learn and develop as well as being part of an international team?Camaloon is looking for a young and motivated Business Support Live Agent to help us retain clients and help us grow.If you are passionate about Sales and Customer Support and speak Spanish this opportunity is for youWho are...


  • Barcelona, Barcelona, España Advantage Consultores A tiempo completo

    Para nuestro cliente, una importante empresa internacional, buscamos un/a Customer Support Agent con Italiano como representante de la marca, para contribuir en la mejora continua del Departamento de Atención al Cliente/Back Office en Barcelona.FUNCIONES Atención al cliente y al equipo de ventas, actuando como primer punto de contacto para información,...


  • Barcelona, Barcelona, España Blu Selection A tiempo completo

    What if you could fly to Barcelona to start a job with plenty of world citizens from different countries with one strong thing in common: the desire to experience, learn and grow altogether within an international booming company?Whether you are looking for personal development, learning & career opportunities, cultural discovery or simply a life-time...