Site Implementation
hace 2 semanas
Site Implementation & Training Specialist (London Region)
'Supporting the digital transformation of the construction industry'
Biosite provides technology-enabled solutions designed to enhance efficiency, improve health and safety, and ensure compliance for construction projects.
Biosite's mission is to aid the digital transformation of the construction sector by innovating technology and software solutions that offer customers peace of mind regarding site management.
Powered by a unique biometric algorithm, Biosite delivers leading software solutions for workforce, task, material management, and fire safety & security.
Central to all Biosite solutions is the collection of quality data converted into valuable real-time insights, enabling informed decision-making.
Biosite's software solution is unparalleled and comprehensive. Essential to customer satisfaction is the setup, onboarding, and education of clients and site teams.
The position of Site Implementation & Training Specialist is pivotal in engaging Biosite customers to ensure a seamless transition to Biosite's platform and drive user adoption.
The role entails imparting comprehensive knowledge on Biosite's product range functionality and capabilities to tailor the best solution to customer needs.
The incumbent will conduct remote and on-site training sessions on Biosite products, and contribute to developing and updating training materials and user guides over time.
This role will directly report to the Implementation & Training Lead within Biosite's Professional Services team. Biosite is actively seeking an individual to spearhead implementation and training for customers in and around London. Suitable training and career advancement will be provided.
Main responsibilities and tasks:- Prepare and deliver setup and implementation based on customer requirements
- Conduct professional training sessions on-site and remotely for users and administrators
- Update and provide comprehensive training materials to customers
- Assist customers with technical issues during implementation
- Support the sales team in onboarding new customers
Person Profile:
- Experience in a customer-focused and/or training environment preferred
- Proficient in IT (Word, Excel, and Outlook)
- Detail-oriented with keen accuracy
- Quick learner with motivation to work effectively within a team
- Strong communication and relationship-building skills
- In-depth knowledge of Biosite products
- Clear communication of technical terms
- Proven ability to engage with director-level customers and monitor customer satisfaction effectively
- Organized to meet deadlines in a fast-paced setting
- Flexible with customer availability
- Contributor to a efficient and responsible team
- Train new employees on Biosite product usage
- Capable of managing workload independently
- Promote positive customer experiences
What we offer:
We're dedicated to providing exceptional opportunities and benefits for a fulfilling long-term career with us. Here's what we have for you:
- Learning and career development opportunities: online learning, management training, skill enhancement
- Competitive salary and incentive schemes
- Contribution and pension scheme
- Flexibility of a small structure in a leading global group
We review applications regularly, so take action now. We are forming diverse, inclusive teams and welcome applications from all interested in working with us. Simply set up your profile and apply now. For data safety, applications via email or post are not considered. For role inquiries, contact Dominika Nalepa, Talent Acquisition Business Partner.
Together, let's create a safer and more open world. We are the ASSA ABLOY Group, the global leader in access solutions. With a vast international presence, our innovations make spaces safer, more secure, and easily accessible. We value results over titles, empowering our employees to build their careers around their aspirations and our ambitions. We support their growth with feedback, training, and development opportunities. Our colleagues are encouraged to make impactful contributions and expand their roles globally. Emphasizing diverse and inclusive teams, we welcome new perspectives and experiences.
More from the career section:
Discover the experience of working at ASSA ABLOY. Join our team to craft a career to be proud of, contributing to a safe, secure, and open world. Hear stories from our global colleagues and learn how you can develop your career with us. Learn about the application process at ASSA ABLOY.
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