Team Leader

hace 2 semanas

Barcelona, Barcelona, España Webhelp Spain A tiempo completo

Are you enthusiastic about creating memorable experiences? Then come join us at Concentrix and work with energetic people who strive to enjoy every day.

We are looking for a Swedish-speaking Team Leader (On-site) to join one of our exciting projects.
What we offer you
You will be trained and constantly guided by your managers and your team.

You will learn new processes, develop your language and communication skills, as well as work in a digital environment, with some of the most innovative technologies on the market.

What you will learn with us will make you a valuable member of our team or any other team.

As a Team Leader on our team, you will:

  • Cooperate with PM to fulfill Client's business account plan
  • Own and monitor the performance of the relative team members.
  • Support Advisors by solving queries and deliver the performance review to their team members.
  • Review and improve Case handling flow
  • Keep track of case handling with time management
  • Identify and implement initiatives to drive consumer satisfaction, increase efficiency and boost team productivity
  • Manage the performance and career development of the team, have 11's with their team members to solicit feedback on process inefficiencies or teamrelated issues
  • Team holidays planning
  • Bonus calculation
  • Ticket tool management
Concentrix is a great match if you: - Are proficient or bilingual in Swedish plus advanced English

  • Are a problem solver and detail oriented
  • Have Sales or Customer Service background/experience
  • Have basic knowledge on sales skillsUpselling and crossselling
  • Have excel knowledge and of IT Platform, equipment, and applications: Windows/MS Office
  • Have Good disposition to work in a customer service environment
  • Have a logical approach to problem solving
  • Are highly empathetic, selfmotivated and have great time management
If you feel you don't check every box, we encourage you to apply anyway. We'll do our best to match you with the right job, whether it's this or another role.
What's in it for you: In this role, we offer benefits that help you support your unique lifestyle:

  • Fulltime 39 hours/week contract: Monday to Friday from 9:00 to 18:00
  • Salary euros gross/year + up to 3000 euros gross/year in bonus
  • Central location in Barcelona
  • Bringafriend (referral) bonus opportunities
  • Full paid training on the company and the project you'll be working on
  • Career development programs, specialized courses, and language classes

We are dedicated to creating a diverse, inclusive, and authentic workplace where everyone can learn and develop themselves professionally.

If you feel you don't check off every qualification in the job description, we encourage you to apply either way.

We will do our best to match you with the right job, whether it's this one or a future role.

If this sounds like you, join us

Who we are We're the tech-powered customer experience (CX) company that's creating game-changing journeys for our people and our clients and their customers.

Our people around the world have devoted their careers to ensuring every relationship is exceptional. So naturally, we're committed to creating game-changing career journeys that power our people towards greater opportunities and brighter futures.

In short:

You will be joining over passionate game-changers across more than 70 countries that strive to enjoy every day, while making a difference for the people they help every day And we will offer you a fun and challenging job that will allow you to develop and grow.

We are an equal-opportunity employer We are committed to equal employment opportunities for all candidates and a work environment free of discrimination and harassment.

All our recruitment practices are based on business needs, job requirements, and personal qualifications, without regard to gender identity, age, religion, ethnicity, family or parental status, or any other classification protected by applicable national laws.

RRQ
** SWEDEN

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