Analyst Operational Excellence

hace 7 días

Madrid, Madrid, España Amex A tiempo completo

You Lead The Way. We've Got Your Back


At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways.

Whether we're supporting our customers' financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what's possible — and we're proud to back each other every step of the way.

When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.

We back our colleagues with the support they need to thrive, professionally and personally.

That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture.

Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.


International Operational Excellence (IOE) is a newly expanded organization, responsible for supporting our international issuing and acquiring businesses across 27+ countries and ensuring they have a robust first line of defense.

International OE plays an active role in enabling the businesses to meet their growth objectives whilst demonstrating an effective control framework.

Our organization helps our international businesses manage risk, respond to new regulation, and develop new products whilst creating and nurturing effective partnerships across multiple key stakeholders across the organization.


This exciting analyst position will be responsible for actively supporting the Operational Excellence AEESA (American Express Europe, S.A.) team on a wide variety of control and operational risk initiatives to deliver on its business objectives, and for ensuring those are executed effectively against internal and external control and compliance expectations.

The role will focus on achieving the following objectives:

  • Ensure core operational risk programs (NPA, TLM, RCM, among others) are properly addresses by providing support and advise to local business stakeholders on how to navigate those programs.
  • Support teams by performing analysis and monitoring of key RICs (Risks, Issues and Changes) and making sure those are rightly socialized across the different AEESA Legal Entity governance committees.
  • Proactive monitoring of Operational Risk control metrics (to anticipate metric failures) and provide metrics analysis with associated action plans.
  • Support teams in the preparation and coordination of presentations, local branch governance committees, BURs (Business Units Reviews), IAG audits, among others.
  • Actively assess areas of opportunity to increase OE teams' efficiency that will lead to (i) enhance existing processes and/or (ii) eliminate nonvalue added activities.
  • Own key initiatives and projects end to end

Qualifications/Skills & Experience:

  • Excellent attention to detail and quality; strong analytical and problemsolving skills.
  • Actionoriented contributor that demonstrates a highly collaborative approach to solving problems.
  • Resilient team player with ability to develop relationships with leaders, peers, and other stakeholders across the organization.
  • Welldeveloped communication and interpersonal skills.
  • Proven experience in relationship building, influencing, and partnering across a geographically dispersed group of business and control professionals to drive effective issue identification and resolution.
  • Selfmotivated, selfdriven and comfortable navigating and working in a complex, fast paced environment, often with strict deadlines and commitments.
  • Advanced Excel and PowerPoint skills.
  • Fluent English (both spoken and written).

Why American Express?
There's a difference between having a job and making a difference. Why American Express?


Amex have been making a difference in people's lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.


We've also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive.

We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community.

And when they're ready to take on a new career path, we're right there with them, giving them the guidance and momentum into the best future they envision.

Because we believe that the best way to back our customers is to back our people.

The powerful backing of American Express.

Don't make a difference without it.

Don't live life without it.

Talk to our people and you'll find out what we're really all about. Open, creative, risk-taking, collaborative and

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