EOC Coordinator
hace 2 semanas
Who We Are?
At Vertiv, we develop products to keep critical technologies running 24/7. We take pride in being pioneers in protecting mainframes with precise cooling systems and introducing integrated enclosure systems to distributed networks. Our portfolio includes a range of power, thermal, and infrastructure management products, software, and solutions, supported by a global network of nearly 250 service centers.
We are actively looking for an EOC Coordinator to join our dynamic team in Madrid, Spain.
What You'll Do:
- Second level contact in the escalation table
- Handle administrative responsibilities, planning, and organizing activities
- Lead the development and implementation of training programs
- Monitor team performance and quality of work
- Assess workloads and track activities
- Coach and motivate team members
- Create and review SLAs and complex procedures
- Set goals and establish KPIs
- Collaborate with Remote Services Manager, Team Leaders, and coordinators to identify business opportunities
- Supervise absences and update PTO reports for HR
- Prioritize and allocate resources for projects
- Oversee activities and field operations of field engineers as needed
- Conduct salary reviews and manage promotions
- Participate in the recruitment process when necessary
Keys to Success:
- Bachelor's degree in a relevant field, FP II, or 10 years of industry experience
- Solid knowledge of UPS, DC Systems, Batteries, Diesel Groups, and Thermal Management Systems
- Familiarity with real-time monitoring platforms and communication protocols
- Proficiency in MS Office and English; additional EMEA languages are a plus
- Strong analytical, communication, organizational, and motivational skills
- Willingness to be on call based on rotation
- 3+ years of experience in a similar role
- High level of company awareness
If you meet the requirements outlined above, we encourage you to submit your application to embark on a rewarding journey in our thriving and supportive work environment.
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Eoc Coordinator
hace 2 semanas
Madrid, Madrid, España Vertiv Group Corp A tiempo completoWho are we?At Vertiv, we build products that keep critical technologies running 24/7. We are proud we were the first to protect mainframes with precision cooling systems. We were the first to introduce an integrated enclosure system to distributed networks. We help some of the largest names in the industry bring new capacity online faster and at a lower cost...
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Madrid, Madrid, España Vertiv Co A tiempo completoWhat characterizes our corporation in essence? At Vertiv, we build products that keep critical technologies running 24/7. We are proud we were the first to protect mainframes with precision cooling systems. We were the first to introduce an integrated enclosure system to distributed networks. We help some of the largest names in the industry bring new...
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Eoc Coordinator
hace 2 semanas
Madrid, España Vertiv Group Corp A tiempo completo**Who are we?** At Vertiv, we build products that keep critical technologies running 24/7. We are proud we were the first to protect mainframes with precision cooling systems. We were the first to introduce an integrated enclosure system to distributed networks. We help some of the largest names in the industry bring new capacity online faster and at a...
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EOC Coordinator
hace 2 meses
Madrid, España Vertiv A tiempo completoWho are we? At Vertiv, we build products that keep critical technologies running 24/7. We are proud we were the first to protect mainframes with precision cooling systems. We were the first to introduce an integrated enclosure system to distributed networks. We help some of the largest names in the industry bring new capacity online faster and at a lower...
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EOC Coordinator
hace 4 semanas
Madrid, España Vertiv A tiempo completoWho are we? At Vertiv, we build products that keep critical technologies running 24/7. We are proud we were the first to protect mainframes with precision cooling systems. We were the first to introduce an integrated enclosure system to distributed networks. We help some of the largest names in the industry bring new capacity online faster and at a...
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Eoc Operator
hace 3 semanas
Madrid, España Vertiv Co. A tiempo completo**Who are we? At Vertiv, we build products that keep critical technologies running 24/7. We are proud we were the first to protect mainframes with precision cooling systems. We were the first to introduce an integrated enclosure system to distributed networks. We help some of the largest names in the industry bring new capacity online faster and at a lower...
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Eoc Operator
hace 2 semanas
Madrid, España Vertiv Group Corp A tiempo completo**What characterizes our corporation in essence?** At Vertiv, we build products that keep critical technologies running 24/7. We are proud we were the first to protect mainframes with precision cooling systems. We were the first to introduce an integrated enclosure system to distributed networks. We help some of the largest names in the industry bring new...
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Eoc Operator
hace 1 semana
Madrid, España Vertiv A tiempo completoWhat characterizes our corporation in essence? At Vertiv, we build products that keep critical technologies running 24/7. We are proud we were the first to protect mainframes with precision cooling systems. We were the first to introduce an integrated enclosure system to distributed networks. We help some of the largest names in the industry bring new...
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EOC Operator
hace 1 mes
Madrid, España Vertiv A tiempo completoWhat characterizes our corporation in essence? At Vertiv, we build products that keep critical technologies running 24/7. We are proud we were the first to protect mainframes with precision cooling systems. We were the first to introduce an integrated enclosure system to distributed networks. We help some of the largest names in the industry bring new...
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EOC Operator
hace 4 semanas
Madrid, España Vertiv A tiempo completoWhat characterizes our corporation in essence? At Vertiv, we build products that keep critical technologies running 24/7. We are proud we were the first to protect mainframes with precision cooling systems. We were the first to introduce an integrated enclosure system to distributed networks. We help some of the largest names in the industry bring new...
-
Madrid, España Vertiv Co A tiempo completo.What characterizes our corporation in essence?At Vertiv, we build products that keep critical technologies running 24/7. We are proud we were the first to protect mainframes with precision cooling systems. We were the first to introduce an integrated enclosure system to distributed networks. We help some of the largest names in the industry bring new...
-
Madrid, España Vertiv Co A tiempo completo.What characterizes our corporation in essence?At Vertiv, we build products that keep critical technologies running 24/7. We are proud we were the first to protect mainframes with precision cooling systems. We were the first to introduce an integrated enclosure system to distributed networks. We help some of the largest names in the industry bring new...
-
Madrid, España Vertiv Co A tiempo completo.What characterizes our corporation in essence?At Vertiv, we build products that keep critical technologies running 24/7. We are proud we were the first to protect mainframes with precision cooling systems. We were the first to introduce an integrated enclosure system to distributed networks. We help some of the largest names in the industry bring new...
