OTC Expert Fraud

Hotelbeds is the world's leading technology partner, connecting and empowering the world of travel.

We're game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets.

We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none.

And of course we have an amazing team Our people, Team Hotelbeds, are the beating heart of the company who we encourage to 'move fast, dream big and make the difference' every day.

In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our 'global approach, local touch' mentality.

We're headquartered in Palma, Mallorca and employ around 3,500 people worldwide.

JOB DESCRIPTION:
This role is responsible for daily analysis of the potential fraud risks, managing the E2E fraud protocol trying to minimize fraud costs and support our clients and suppliers reporting the key figures

He / She will Detect fraud by analyzing potential fraudulent bookings and payments. Also We look for someone who will detect fraud by analyzing fake hotels and hoteliers committing illegitimate activities.

Other essential activities will include:
Reducing the Fraud cost by Managing the E2E fraud protocol with all the internal and external stakeholders

Updating Client ́s payment performance by compiling and handling daily reports & account reviews

Optimazing chargeback process by Analyzing, preparing and handling daily disputes

Improving fraud visibility and awareness by reporting key figures

Skills:

Knowledgeable about online payments and fraud

Strong analytical and conceptual skills and attention to detail

Appreciation of risk management

Good communication skills

Able to work on own initiative as well as in a team environment.

Willing to work shifts including weekends (rota)

High sense of judgement and a sharp eye for detail

A positive trouble-solver with excellent work ethics

Proficient command of both spoken and written English

Requirements:

Minimum 2 years' experience at online payments and fraud or 3 years of seniority in HB

Bachelor's degree or equivalent work experience

Fluent English

You will have the opportunity to work for a company that is going through significant change in becoming the world ́s leading travel services provider.

We are looking for people that are ready to ride the wave in this exciting journey.

As well as an attractive benefits package you will be able to work:

• Within an innovative, engaging and multicultural environment.
• Have the opportunity to build strong and lasting business relationships and friendships from around the world.
• Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.

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