Jr Global Integration Svcs Architect

hace 1 semana

Barcelona, Barcelona, España ADP A tiempo completo

Overview:

ADP (Automatic Data Processing) is the largest BPO provider for payroll and HR services.

The company was founded in the USA in 1949, and in Europe, has been present for over thirty years.


GV is ADP's organization committed to providing World Class Service to large multi-local clients by hiring, developing and retaining qualified service professionals; by treating each client contact as a service opportunity and by delivering outstanding customer care to client associates.


Role objective:


As a member of ADP's GIC Client Service team, the Global Integration Service Consultant will be responsible for providing global technical support to our live global clients and system maintenance activities across the regions of his/her responsibility according to defined SLAs (service level agreements).


Responsibilities:

Provide service/ support to customers using HCM integration with client's HR system of record on global/regional platform

GUIDING PRINCIPLES

  • Responsible for client system maintenance on global/regional level = make configuration system changes on behalf of all countries within his/her regions of responsibility
  • Responsible to support also other activities related to client service such as user training delivery, additional after golive system configuration activities etc.
  • Closely cooperate with Global Integration Architect (GIA) on global alignment
  • Take responsibility for testing coordination within the regions
  • Support the GIA in case of any issue/CCR (Customer Change Request) estimates and regional/global implementation activities
  • Responsible for consistency message and quality level of service across regions
  • Become a regional CS single point of internal contact for any technical discussion topics related to global integration functionality

TECHNICAL RESPONSIBILITIES

  • Monitor Integration errors for live clients
  • Proactively react to integration issues
  • Support all integration issues related to integration mapping
  • Responsible to deliver technical solution for global tickets
  • Responsible to set up complex global/regional integration tickets/CCR analysed and designed by the GIA in the system
  • Create test cases and cooperate with GTT (Global Testing Team) in regression testing after monthly feature packs
  • Keep client specific documentation up to date
  • Get trained and knowledgeable on new integration features released by ADP product
  • Get trained and knowledgeable on new integration features released by System of Record SOR (SuccessFactors/WorkDay/Oracle)

PROBLEM RESOLUTION

  • Take ownership of regular review of all open global/regional tickets and provide regular updates to the GIA
  • Be in charge to address ongoing problems faced by the client when they use system if the case has been escalated to him/her by the first line relation center.
  • Analyze the problem on a global level, estimate and propose the resolution process, with the possible support of a product management.
  • Manage the configuration, test the changes, and then ensure that the changes are available for the client.
  • Ensure that the client is satisfied with the solution.
  • Cooperate closely with the GIA on the global alignment across the regions

OTHER RESPONSIBILITIES

  • Participate on the training of new service team members on ADP GV/CSL guidelines & processes
  • Ensure new integration clients are onboarded and stabilized in alignment with all other non HCM/PY functionality
  • Participate in transition process between implementation phase to service support phase and review the learning points
  • Participate in defining cross functional service scope, responsibilities, and a delivery list with client
  • Ensure Internal communication and further coordination
  • Keep Leadership team updated on HCM integration matters and GIC Client Service team progress and procedures

Key Interaction with other parties:

  • GV local Application Support Consultants (country level)
  • CSL Support teams (CAM, iCAM, GSS)
  • GIC SMEs
  • Global Integration Architect


 Global T
  • Competency Centre
  • Methodology teams (GV & CSL)
  • Implementation teams (GV & CSL)
  • Other SSC Teams

Preferred

Qualifications:

  • Fluency in English (oral and written)
  • Strong client service orientation
  • Good analytical skills
  • Ability to communicate clearly
  • Perfect understanding and practice of HR processing procedures
  • Ability to work in a team environment
  • Excellent verbal and written communication skills
  • Strong initiative and enthusiasm
  • PC literate (Windows, Excel, Word)
  • Knowledge and practice of Client Relationship Management tools
  • Perfect understanding and practice of global HCM processing procedures including global payroll solutions (previous SAP/SF/ORACLE/WORKDAY experience needed)
  • Relevant experience

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact last

  • Integration Svcs Consultant

    hace 2 semanas

    Barcelona, Barcelona, España Adp A tiempo completo

    ADP (Automatic Data Processing) is the largest BPO provider for payroll and HR services. The company was founded in the USA in 1949 and in Europe, has been present for over thirty years. ADP's Global Integration Center (GIC) delivers connectivity solutions to large, multinational clients and provides design, implementation and comprehensive consulting and...

  • Integration Svcs Consultant

    hace 2 semanas

    Barcelona, Barcelona, España ADP A tiempo completo

    ADP (Automatic Data Processing) is the largest BPO provider for payroll and HR services.The company was founded in the USA in 1949 and in Europe, has been present for over thirty years.ADP's Global Integration Center (GIC) delivers connectivity solutions to large, multinational clients and provides design, implementation and comprehensive consulting and...

  • Global Integration Services Architect

    hace 1 semana

    Barcelona, Barcelona, España ADP A tiempo completo

    Global Integration Centre (GIC): Global Integration ArchitectGlobalViewCommercial in ConfidenceOverview:ADP (Automatic Data Processing) is the largest BPO provider for payroll and HR services.The company was founded in the USA in 1949, and in Europe, has been present for over thirty years.GV is ADP's organization committed to providing World Class Service to...

  • Global Integration Services Architect

    hace 1 semana

    Barcelona, Barcelona, España ADP A tiempo completo

    Global Integration ArchitectADP (Automatic Data Processing) is the largest BPO provider for payroll and HR services.The company was founded in the USA in 1949, and in Europe, has been present for over thirty years.GV is ADP's organization committed to providing World Class Service to large multi-local clients by hiring, developing and retaining qualified...

  • Global Solution Architect

    hace 2 semanas

    Barcelona, Barcelona, España ADP A tiempo completo

    Global Solutions ArchitectThe Global Solutions Architect is a role within the Global Integration Centre (GIC). The primary responsibility of this role is to ensure operational preparedness for integrations between our clients HR system of record (Oracle, Workday, SuccessFactors, Workforce Now, Lifion, etc.) and ADP's global payroll platforms - ADP GlobalView...

  • Integration Svcs Consultant. Job in Barcelona Allied-IT Jobs

    hace 4 semanas

    Barcelona, Barcelona, España ADP A tiempo completo

    ADP (Automatic Data Processing) is the largest BPO provider for payroll and HR services. The company was founded in the USA in 1949 and in Europe, has been present for over thirty years. ADP's Global Integration Center (GIC) delivers connectivity solutions to large, multinational clients and provides design, implementation and comprehensive consulting and...

  • Integration Svcs Consultant. Job in Barcelona Allied-IT Jobs

    hace 1 mes

    Barcelona, Barcelona, España ADP A tiempo completo

    ADP (Automatic Data Processing) is the largest BPO provider for payroll and HR services. The company was founded in the USA in 1949 and in Europe, has been present for over thirty years. ADP's Global Integration Center (GIC) delivers connectivity solutions to large, multinational clients and provides design, implementation and comprehensive consulting and...

  • Integration/middleware Architect

    hace 2 semanas

    Barcelona, Barcelona, España Quantion A tiempo completo

    Who we are:Quantion is a Business Digital Transformation services company born in 2015.Our services are based on a Digital Factory model. Through this model we help companies to accelerate its digital transformation projects with an end-to-end approach.As a Digital Factory we combine our teams in cutting-edge technologies and digital deep experiences with...

  • Contable Jr

    hace 2 semanas

    Barcelona, Barcelona, España Walters People A tiempo completo

    Desde Walters People estamos en busqueda de un contable JR para una agencia global de Marketing y Ventas B2B con más de 20 años de experiência.Desde Walters People estamos en busqueda de un contable JR para una agencia global de Marketing y Ventas B2B con más de 20 años de experiência.Funciones:Reporte directo al Finance Team Lead,Gestión de las...

  • Azure Application Architect

    hace 1 semana

    Barcelona, Barcelona, España Pexus Ventures A tiempo completo

    Azure Application Architect Barcelona Barcelona, Catalonia, ES Next Ventures are looking for a Microsoft Application Architect (Azure. Net) for a large client, based in Spain, Barcelona. Initially to support as an Architect then move into a Team Lead position. Circa €350 per day 12 Month contract. Hybrid working. Responsibilities:Evaluate the...

  • Architect For Bpi And Order Automation

    hace 1 semana

    Barcelona, Barcelona, España Basf Se A tiempo completo

    Press Tab to Move to Skip to Content Link A Solution Architect for Business Process Integration and Order Automation provides tailored and aligned designs for connectivity solutions for internal partners and external companies via EDI and similar technologies. Depending on experience and professional background (seniority level), the architect will be...

  • Global Finance Transformation Integration Lead

    hace 1 semana

    Barcelona, Barcelona, España Unilabs A tiempo completo

    Unilabs is seeking a Global Finance Transformation Integration Lead to join our dynamic team in the Hospital & Health Care industry. As a leading diagnostic provider in Europe, Unilabs offers a unique combination of laboratory, imaging, and pathology specialties, delivering high-quality diagnostics services across the region. Our company culture is centered...

  • Azure Application Architect

    hace 1 semana

    Barcelona, Barcelona, España Pexus Ventures A tiempo completo

    Next Ventures are looking for a Microsoft Application Architect (Azure .Net) for a large client, based in Spain, Barcelona.Initially to support as an Architect then move into a Team Lead position.Circa €350 per day12 Month contract.Hybrid working.Responsibilities:Evaluate the feasibility of the proposed technology stack for industrializing...

  • Azure Application Architect

    hace 2 semanas

    Barcelona, Barcelona, España Sdc Ventures Gmbh A tiempo completo

    Next Ventures are looking for a Microsoft Application Architect (Azure .Net) for a large client, based in Spain, Barcelona.Initially to support as an Architect then move into a Team Lead position.Circa €350 per day12 Month contract.Hybrid working.Responsibilities:Evaluate the feasibility of the proposed technology stack for industrializing...

  • Azure Application Architect

    hace 1 semana

    Barcelona, Barcelona, España Pexus Ventures A tiempo completo

    Next Ventures are looking for a Microsoft Application Architect (Azure .Net) for a large client, based in Spain, Barcelona.Initially to support as an Architect then move into a Team Lead position.Circa €350 per day12 Month contract.Hybrid working.Responsibilities:Evaluate the feasibility of the proposed technology stack for industrializing...

  • Integration Consultant

    hace 1 semana

    Barcelona, Barcelona, España ADP A tiempo completo

    ADP (Automatic Data Processing) is the largest BPO provider for payroll and HR services.The company was founded in the USA in 1949, and in Europe, has been present for over thirty years.At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to...

  • System Architect

    hace 2 semanas

    Barcelona, Barcelona, España Expert Executive Recruiters A tiempo completo

    Our Client is developing the next generation of high-performance e-powertrain systems that will change the electric vehicles market. We are seeking an experienced System Architect/Engineer to join their growing team in Barcelona.ResponsibilitesSystem engineering and architecture of innovative automotive systemsTranslate customer needs into system...

  • System Architect

    hace 1 semana

    Barcelona, Barcelona, España Expert Executive Recruiters A tiempo completo

    Our Client is developing the next generation of high-performance e-powertrain systems that will change the electric vehicles market. We are seeking an experienced System Architect/Engineer to join their growing team in Barcelona.ResponsibilitesSystem engineering and architecture of innovative automotive systemsTranslate customer needs into system...

  • Solution Architect

    hace 1 semana

    Barcelona, Barcelona, España Istituto Marangoni A tiempo completo

    Solution Architect - SAP FI Barcelona Barcelona, Catalunya, ES As Solution Architect you are responsible to collaborate with the Business Organization to design and implement effective and efficient business processes with the right level of standardization, harmonization and integration across the group. This is especially relevant for book2report...

  • Java Software Architect

    hace 1 semana

    Barcelona, Barcelona, España Jr Spain A tiempo completo

    col-wideJob Description:de empleoAt Hays we are looking for the best IT professionals.We are currently in search of a Java Architect with more than 5 years of experience to join the team of a German multinational, which is one of the world-s largest financial services companies, which operates in over 70 countries on 5 continents and provides innovative...