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Sdm/senior Consultant
hace 2 semanas
Digital Platforms; nuestro centro de soporte multitcliente de implementación y soporte de productos SAP SuccessFactors. Hemos desarrollado proyectos con importantes clientes internacionales. Siendo Gold Partners nuestros equipos continúan creciendo y actualmente buscamos incorporar un
Service Delivery Manager.
Tu Rol:
- Como
Service Delivery Manager, deberás gestionar la relación con nuestros clientes, analizar la rentabilidad mensualmente del cliente, gestionar los cambios y generar nuevas oportunidades de negocio en los clientes existentes. - Gestión y coordinación del equipo asignado: Planificación y distribución de tareas a su equipo, control de los tiempos dedicados y posibles desviaciones, coordinación de suplencias por baja o vacaciones.
- Gestión del escalado: Aquellos incidentes que deban ser escalados a recursos técnicos.
- Reportes mensuales a clientes.
- Seguimiento de servicio a nuestros clientes, asistencia a comités.
Tu perfil:
- Estudios superiores finalizados (Ingeniería, grado o similar).
- Experiência contrastada de más de 5 años en el área de soporte de los módulos de SuccessFactors, realizando tareas de gestión de servicio/proyecto y liderazgo de equipos.
- Persona con capacidad de gestión, organizada, resolutiva y con buena comunicación.
Nível alto de inglés.
Tendrás las siguientes responsabilidades en seguridad dentro de la compañía:
- Acceso a la información confidencial relativa al cliente del que es responsable.
- Solicitud de medidas / usuarios.
- Observancia del cumplimiento de las políticas de seguridad y las políticas internas
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