Financial Collector

hace 1 semana

Granada, Granada, España Alight A tiempo completo

Our story
At Alight, we believe a company's success starts with its people. It's why we're so driven to connect passion with purpose.

Our team's expertise in human insights and cloud technology, allows companies and employees around the world to transform and thrive.


With a competitive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.


THE ROLE

Stakeholder Management and Customer Service

  • Understanding the service delivery of customer ledgers and internal stakeholders
  • Understand Order to Cash Performance excellence: Maximize cash collections, active credit risk control, minimize aged debt and bad debt provisions, excellent customer service, minimize efficiency waste
  • Support ongoing integration projects (Reed, Hodges Mace)

RESPONSIBILITIES

Commercial contractual knowledge

  • Strong commercial awareness to confidently report, negotiate and influence internal and external stakeholders
  • Escalation and communication with Finance team (Working Capital Team Manager/Sales Account Managers /Project Managers / Revenue Owners/ Billing Team)
  • Focus on Customer and Account Management community engagement to enhance the service reputation of Alight
  • Service driven, proactive approach to problem solving conference calls, Purchase Order renewal, predue collection activities and a collaborative escalation process


 Stakeholder management
  • Promote clear, regular twoway communication between both parties.

Strategic Working Capital management

  • Assist to reduce payment delays and unbilled debt in line with target requirements
  • Proactive problem solving on Order to Cash tasks: early billing, recurring issues, Purchase Order renewals and ongoing improvement activities and integration projects
Create and take ownership over awareness and alignment of Order to Cash benefits, dispute management support, Purchase Orders renewals and On Stop processes

REQUIREMENTS

Essential

  • Strategic stakeholder management and influencing skills
  • Strong interpersonal skills able to proactively communicate at all levels
  • Strong problemsolving skills and ability to look beyond own field or area of experience.
  • Knowledge of Order to Cash Processes and Working Capital Strategies
  • High level of personal motivation and focus with an ability to multitask
  • Excellent attention to detail
  • Experience working in a Matrix multinational organization (SSC environment)
  • Excellent Reporting and Analytical skills
  • Experience of using general ledger
  • Knowledge of working with data warehouses and ERP systems
  • Fluent in English and another European language (an additional one would be a plus)

Our commitment to Diversity and Inclusion
Alight believes
diversity
should be visible, valued, and sustained throughout the organization.

And we're committed to enabling an
inclusive culture of belonging that engages all colleagues and grows the diversity of our talent to proudly represent the clients and communities we serve
.


As an affirmative action employer, we adhere to the principles of equal employment opportunity in the workplace as defined in our diversity policy statement.


Diversity Policy Statement


Alight does not discriminate against anyone based on sex, gender, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state, or local law.

In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans, and other covered veterans.


Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices, and observances, unless doing so would result in undue hardship.

Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.

Authorization to work in the Employing Country

  • Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units._


We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.


DISCLAIMER:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business