Senior E-commerce Payment and Risk Manager

hace 2 semanas

Barcelona, Barcelona, España Mad Collective A tiempo completo

At Mad Collective we are proud of our diversity (over 32 nationalities) and believe it is one of the most important contributors to our success.

We're 180+ people energized about our future and enjoying everything a high-growth company has to offer.


We offer a hybrid-remote work schedule that enables you to find the right combination of work-from-home and in-office collaborative time with your team.

Join the collective and go Mad with us


Our Billing Department needs an experienced professional with a well-developed knowledge of the payments ecosystem to lead and manage the Billing, Risk and Fraud strategies together with the Team and take ownership of the billing-related projects.


Main tasks:

  • Oversee and manage the chargeback and fraud KPIs, ensure to maintain chargeback level within the thresholds fixed by association; build mitigation and recovery plans when needed;
  • Participate to the product and billing system optimization;
  • Assess effectiveness of billing strategies to validate expected impact of changes;
  • Lead and sucessfully manage the risk and chargeback team and its related activities to reach the highest standards of excellence;
  • Monitor credit card processing continuity and identify fraud patterns;
  • Maintain efficient KPI reporting and ensure efficient topdown and bottomup communication;
  • Monitor the chargeback dispute process and other revenuegeneration projects, coordinating with internal/external partners;
  • Assist with the implementation of the company's Risk and compliance strategy;
  • Maintain procedural documentation;
  • Suggest improvements to the current billing processes and strategies;
  • Lead and act as main point of contact for projects related to company billing and risk prevention;
  • Run and oversee adhoc billing requests and longer term analysis;

Requirements:

  • 45+ year of relevant experience in roles such as Risk Analyst in a financial service provider, 3rd party fraud provider, ecommerce merchant, or similar is a must;
  • Extensive knowledge of the Payment Card Industry and Card Scheme regulations;
  • Experience with Chargeback dispute and recovery plan
  • 1+ year of experience in customer service environment (considered an advantage);
  • Strong leadership, ownership, communication and influencing skills;
  • Strong analytical abilities
  • Experience in highrisk cardnotpresent environment is considered a strong advantage;
  • Proficiency in performing various analysis, including interpretation of results to non
- technical audience;

  • Excellent presentation skills and relationship building skills;
  • Ability to work independently and as part of a team;
Soft skills

  • Master's degree, preferably in Finance, Business or related field;
  • Complete fluency in English
- written and oral;

  • Advance Level of Excel;
  • Technology savvy;
  • Precision and superb attention to detail;
  • Highly proactive, self learner and independent with a positive "Can do" attitude;

Benefits

  • Private Health and Dental Insurance plan for employees.
  • Subsidized gym memberships and fitness classes.
  • Monthly internet allowance.
  • Working from home setup allowance.
  • Companysponsored Spanish, Catalan, and English classes.
  • Sponsored training and development.
  • Quarterly company bonus program.
  • Topnotch Apple equipment.
  • Hybrid-Remote policy and flexible working hours
  • Flexible Bank Holidays. Design your own working calendar with a lengthy consecutive vacation day policy.
  • Day off for your birthday.

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