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Customer Representative
hace 3 meses
Our clients belong to the top 500 business companies in the sectors IT, telecommunications, e-commerce, automotive, and financial services. We are a multicultural company collaborating with employees from over 100 different nationalities. We offer a great work environment, modern offices, a dynamic and young approach, with true career opportunities.
Your role:
- Escalate potential service issues. To follow all the processes and procedures of the project.
- Ensure contractual SLA is maintained.
- Provide cover for other advisors in their absence, either within the same team or across teams.
- Liaise with Supervisors/ Mentors on specific projects where requested.
- To understand and comply with administrative duties including holiday, sickness and overtime forms in a timely and accurate manner.
- To attend regular Team Meetings.
- To work on additional tasks required by Supervisor or Mentor connected to keeping up the service performance, quality and customer satisfaction.
Hours and Benefits:
- 39 hours/week: Monday Friday from 10:00 to 19:00 Salary for 39 hours: 17,000 Euros gross/year + up to 1,200 Euros gross/year
- Ongoing training
- Start date: Immediate
- Holidays: 23 working days of paid annual leave (generated on the basis of the calendar year and in proportion to time worked)
- A large variety of discounts with our partners
- Free weekly and after work activities
- We promote intercompany mobility to work at any of our sites around the world. We have more than 140 locations in over 35 countries
- Real growth opportunities to progress
- New and modern office in the center area
- Receive a bonus starting from 300 euros for referring your friends
Requirements:
- Native level speaker of English
- Good disposition to work in a customer service environment
- Customer care skills ability to listen to and understand the customers' needs
- Basic sales skillsUpselling and crossselling
- Ability to take ownership of, and progress calls to resolution or to escalate call to resolution
- Career opportunities:
- If you are interested in growth, our high performers can move to our social media team, become a trainer/mentor, quality analyst, or move into management.
- The period of holiday entitlement is fixed by mutual agreement between the company and the employee.
RRQ UNITED KINGDOM
