Product Account Manager
hace 1 semana
Who we are looking for:
- Experience in customerfacing roles like Sales Engineering, Presales Specialist, Account Management or Solution Architect. Experience in product, operational or data roles in Sports betting a plus
- KPIdriven with proven ability to analyse and understand data, incl usage of the required tools. Knowledge of querying languages like SQL a plus. Willingness to learn new tools & processes.
- Internallydriven, entrepreneurial and taking ownership with strong communication skills, with strong time management and organizational skills
- Drive to proactively build & monitor relationships with customers and the Vaix services they use. Constantly optimize performance, finding where things break down, willingness to bridge and help solve issues handson with other contributors.
- Creative thinker and experienced at understanding client's potential pain points
- Passionate about technology, customer service and helping others.
- Bachelor degree or higher in BA or Information Systems a plus
- Good knowledge of sportsbook suppliers and platforms a plus
- Good level of English in both spoken and written form, other languages are a plus.
- Experience of working in large scale and agile sales & operational teams
- Willing to travel occasionally for client meetings, both domestically and internationally
Your Responsibilities:
- Sales & presales support for new customers: work closely with sales, new customers and internal Vaix/Sportradar teams to achieve a highquality technical project delivery.
- Support operators in running and optimizing their UX & services using the Sportradar/Vaix AI, constantly innovating new use cases. Their success is yours.
- Account Management for Vaix customers, overall responsibility for your customers and the services they use. Be your customers' champion internally.
- Establish operational excellence for your customers through operational support for running Vaix products for the customer, identification and execution of opportunity areas that create efficiency and remove obstacles. Leading role in monitoring the services, technical problem troubleshooting & solving issues, as well as new requests.
- Test, and help develop scalable monitoring and testing, for your customers' services.
- Manage multiple customers in parallel timelines and collaborate in a global and remote environment across continents and time zones.
- Resolve business or operational queries from the customer.
- Identify new business opportunities addressing customer needs/issues, and involve relevant sales and product team to consult/develop a solution.
- Other duties as assigned
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