Senior Business Analyst

hace 1 semana

Madrid, Madrid, España Altia A tiempo completo

ARE YOU LOOKING FOR THE NEXT STEP TOWARDS SENIOR BUSINESS ANALYST ROLES?

We are looking for a SENIOR BUSINESS ANALYST WITH AT LEAST 10 YEARS OF EXPERIENCE IN BUSINESS ANALYSIS, BUSINESS PROCESS MAPPING AND GAP ANALYSIS, CREATION OF REQUIREMENTS AND ACCEPTANCE CRITERIA FOR THE ANALYSIS OF BUSINESS PROCESSES AND DATA WORKFLOW, CONDUCTING INTERVIEWS WITH USERS AND FEEDBACK SESSIONS to work 100% REMOTE from any location within Spain.

OBJECTIVE OF THE ASSIGNMENT

The main role of the SENIOR BUSINESS ANALYST is to provide business process mapping and gap analysis i.e. recognize business problems and come up with suited solution options, develop and review business processes and operating models. The incumbent is expected to perform duties with a high degree of independence, initiative and judgement.

WHAT ARE THE MAIN TASKS OF THIS POSITION?

The incumbent will perform the following principal duties:

  • Develop business process mapping and gap analysis
  • Identify and propose business process-related improvements and optimizations with the aim to provide a converged customer experience.
  • Gather detailed internal and external user requirements via workshops, questionnaires, surveys, workflow storyboards, use cases, scenarios, and other methods, as necessary.
  • Perform work-flow analysis and optimization based on bottom-up analysis of existing business rules and transactions and propose enhancement solutions.
  • Liaise with business representatives, internal and external stakeholders and users to ensure validity of inputs to business analysis tasks and to validate the results of any proposed changes.
  • Develop and document clear business requirements for process improvements, including impact analysis, functional specifications, user stories, acceptance criteria, use case diagrams, data and process flow diagrams, etc.
  • Actively collaborate with internal stakeholders to ensure business specifications are properly understood by all stakeholders and translated into effective and coherent solution designs.
  • Assist other members of the project team in the definition and implementation of suitable techniques to ensure rapid delivery of the required components.
  • Provide support for the preparation of periodic reports to management.
  • Perform other related duties as required.

DELIVERABLES

The key deliverables are as follows:

  • Define To-be processes potentially including customer contact recording, service request management, customer complaints and feedback management, service quality control and assurance, customer service KPIs/dashboard), and SOPs/SLAs, tailoring them to WIPO's context and constraints; simplify the processes and steps for customers:
  • For 2 Pilot Customer Service teams (6 processes) (Target completion: October 1rst, 2024)
  • For the remaining Customer Service Teams, prioritized Teams will be discussed and agreed in the course of the project. (Target completion for prioritized Teams: +9 months from date of start of the contract)
  • Gap analysis: Benchmark readily documented current practices with industry best practices and identify key gaps compared to best practices:
  • For 2 Pilot Business Units (Target completion: October 1rst, 2024)
  • For the remaining Customer Service Teams, prioritized Teams will be discussed and agreed in the course of the project. (Target completion for prioritized Teams: +9 months from date of start of the contract)
  • Redefine SOPs/SLAs for the Customer Service Teams
  • For 2 Pilot Customer Service Teams (6 processes) (Target completion: +9 months from date of start of the contract)
  • For the remaining Customer Service Teams, prioritized Teams will be discussed and agreed in the course of the project. (Target completion for prioritized Teams: +9 months from date of start of the contract)

YOU ARE THE IDEAL CANDIDATE IF YOU HAVE SOME OF ALL THESE REQUIREMENTS AND EXPERIENCE:

EDUCATION AND CERTIFICATIONS

REQUIRED

  • First-level university degree in Management, Human Sciences, Information Technology or a related field or equivalent professional experience
  • Certification in Business Analysis or Business Process Modelling.

DESIRABLE

  • Certification in data management.
  • Project Management Certification.

SKILLS

REQUIRED

  • Excellent knowledge of written and spoken English.
  • Good understanding of customer service best practices
  • Strong ability to manage tasks in an independent manner while delivering high quality deliverables on time.
  • Good project management skills, including the ability to gather clear business requirements.
  • Strong ability to communicate on technical and general issues;
  • Ability to work with business process modelling software, workflow diagrams and data models.
  • Understanding of enterprise relational databases.
  • Excellent analytical, organizational and problem-solving skills.
  • Excellent communication and interpersonal skills and ability to maintain effective partnerships and working relations in a multicultural environment with sensitivity and respect for diversity.

DESIRABLE

  • Knowledge of other UN languages (Arabic, Chinese, French, Russian or Spanish).

EXPERIENCE

REQUIRED

  • At least 10 years of experience in business analysis, creation of requirements and acceptance criteria for business process and data workflow analysis, conducting user interviews and feedback sessions.
  • Experience with customer service processes or customer relationship management, following best practices and policies.
  • Experience in performing analysis and communicating the results to a varied group of stakeholders.
  • Experience in design process.

DESIRABLE

  • Experience in an international environment.
  • Experience in international IP registration systems.
  • Experience with Agile.

BY JOINING OUR TEAM, YOU WILL ALSO BENEFIT FROM:

  • Contract type: Permanent Contract
  • Employment modality: 100% REMOTE from anywhere in Spain
  • Full time
  • Career Plan
  • Continuous training
  • Be part of a dynamic team

ABOUT US

Altia Company was founded in 1994, with more than 20 offices distributed in Spain, Portugal, Brazil, Chile, the United States, Ireland and Holland; in addition to three Data Centers in Vigo, Madrid and Barcelona. ALTIA Company has been listed since 2010 on BME Growth, the BME market for SMEs. It is currently part of the IBEX Growth Market All Share.

Finally, this year, Foundry Computerworld has selected Altia as one of the best companies to work for in IT in 2024, placing the company in 27th place in the ranking of medium-sized companies.

We are a group that provides services and creates digital solutions to improve the lives of citizens across Europe.

If you want to know more details about the offer, register


#J-18808-Ljbffr

  • Senior Business Analyst

    hace 1 semana

    Madrid, Madrid, España May Business Consulting A tiempo completo

    Estamos buscando un Senior Business Analyst con al menos 8 años de experiência.May Business Consulting es una empresa de consultoría internacional que ofrece asesoría en transformación digital, gestión del cambio, eficiencia y control. Tenemos un enfoque centrado completamente en el cliente, nos involucramos 100% de manera proactiva para maximizar...

  • Senior Business Analyst

    hace 1 semana

    Madrid, Madrid, España Grupo NS A tiempo completo

    Return to home pageSenior Business AnalystMadrid - Published on March 13, 2023DescriptionFrom Grupo NS we are looking for a Senior Business Analyst with at least 4 years of experience in the following areas:Analysis of data, and performance trends. Identify, collect and analyze KPIs and Dashboards, and reports design and creation Updating existing reports...

  • Senior Business Analyst

    hace 1 semana

    Madrid, Madrid, España DWI Consulting Ltd A tiempo completo

    Business Analyst LIMS (Laboratory Information Management Systems)**We are currently looking for a Senior Business Analyst with Knowledge of LIMS (Laboratory information Management Systems) and LabVantage** which is highly preferred.You should have a Manufacturing background or Research and Development, but this is not a prerequisite.You should have worked...

  • Senior Business Analyst, Madrid

    hace 1 semana

    Madrid, Madrid, España Grupo NS A tiempo completo

    Senior Business Analyst en Madrid.From Grupo NS we are looking for a Senior Business Analyst with at least 4 years of experience in the following areasAnalysis of data and performance trends.Identify collect and analyze KPIs and Dashboards and reports design and creationUpdating existing reports based on new requirements or information needs.Queries to data...

  • Senior Business Analyst

    hace 1 semana

    Madrid, Madrid, España Zvoove Group Gmbh A tiempo completo

    Location: MadridType(s) of employment: Full timeWork time: 40 Hours per weekSr. Business Analyst - Logistics & TransportationLocation- Madrid, Spain- HybridType- Full time/ PermanentWorking hours- 40hrs/ week Senior Business AnalystLocation: MadridType(s) of employment: Full timeWork time: 40 Hours per weekMain details-Sr. Business Analyst - Logistics &...

  • Senior Business Analyst

    hace 1 semana

    Madrid, Madrid, España TUI A tiempo completo

    TUI Business: CIOBand: 4Location(s):FlexibleMadrid, ES, 28010Palma de Mallorca, ES, 07000Malaga, ES, 29001Valencia, ES, 46013Hours per week: 37,540Type of contract: PermanentAt TUI we're ambitious to become the leader in technology within the travel industry and to achieve this we are looking to build a capable, creative team who want to be a part of...

  • Senior Business Analyst

    hace 1 semana

    Madrid, Madrid, España K&K social resources & development GmbH A tiempo completo

    Senior Business AnalystStandort: MadridAnstellungsart(en): Full timeArbeitszeit: 40 Hours per weekMain details-Sr. Business Analyst - Logistics & Transportation**Location Madrid, Spain Hybrid****Type Full time/ Permanent****Working hours 40hrs/ week**About roleThis position's primary responsibility will be to help clients with strategy definition, value...

  • Senior Business System Analyst

    hace 1 semana

    Madrid, Madrid, España Page Group A tiempo completo

    Perfil buscado (Hombre/Mujer) Gather necessary functional and non-functional requirements and constraints from projects stakeholders; Devise and document system requirements based on clients requirements; Participate in technology evaluation and software prototype building; Full requirements lifecycle management; Actively communicate issues and results of...

  • Business Analyst

    hace 1 semana

    Madrid, Madrid, España Grupo Digital A tiempo completo

    Descripción:En GRUPO DIGITAL buscamos perfiles de Business Analyst con experiência en sector segurosUbicación:Madrid, Barcelona, Granada y/o ReusHorario:9 a 18h.Grupo Digital*Requisitos:Requisitos**:Perfil senior con experiência:PL/SQLData analytics toolsSector seguros

  • Senior Business Analyst

    hace 1 semana

    Madrid, Madrid, España ORIZON SOLUCIONES TECNOLOGICAS A tiempo completo

    17/01/2023MadridHasta 55.000€Seleccionamos Senior Business Analyst para proyecto en cliente de transporte ferroviario.Se responsabilizará del análisis relacional de las Bases de Datos de las aplicaciones en el proyecto.Requisitos:Experiência en al menos cinco trabajos de consultoría de definición y mejora de procesos de modelo de negocio,...

  • Senior Business Analyst

    hace 1 semana

    Madrid, Madrid, España TUI Group A tiempo completo

    Flexible- Porto, Portugal- Lisbon, Portugal- Palma, Spain- Madrid, Spain- Hybrid Permanent Full Time At TUI we're ambitious to become the leader in technology within the travel industry and to achieve this we are looking to build a capable, creative team who want to be a part of accomplishing that goal.We never stop looking ahead, seeking new ways to...

  • Business Analyst Ii

    hace 1 semana

    Madrid, Madrid, España Solera A tiempo completo

    Senior Business AnalystWill be part of the Professional Services Division within the Solera International Operations Business Unit.The Senior Business Analyst leverages an advisory approach to deliver recommendations regarding Sustainability Environment, AI, ML and Data to Solera clients with the objective of delivering consulting projects. As part of the...

  • Business Analyst

    hace 1 semana

    Madrid, Madrid, España Business English Academy A tiempo completo

    En GRUPO DIGITAL buscamos perfiles de Business Analyst con experiencia en sector segurosUbicación: Madrid, Barcelona, Granada y/o ReusModalidad de trabajo: posibilidad de teletrabajo. Sólo se valorarán candidaturas que residan en España.Horario: 9 a 18h.Grupo DigitalSomos un grupo de empresas tecnológicas, formado actualmente por unos 400 profesionales,...

  • Senior Business Finance Analyst

    hace 1 semana

    Madrid, Madrid, España Xl Catlin A tiempo completo

    Senior Business Finance Analyst R1D We are looking for a skilled and driven professional to join our team as a Senior Business Finance Analyst in the Global Chief Underwriting Office (GCUO). This role involves analyzing and presenting results of the Global CUO Office and AXA XL Division on a monthly, quarterly, and annual basis to senior management and...

  • Business Analyst

    hace 1 semana

    Madrid, Madrid, España Grupo Digital A tiempo completo

    Descripción:En GRUPO DIGITAL buscamos perfiles de Business Analyst con experiência en sector segurosUbicación:Madrid, Barcelona, Granada y/o ReusHorario:9 a 18h.Grupo DigitalRequisitos:Requisitos:Perfil senior con experiência:PL/SQLData analytics toolsSector seguros

  • Senior Business Analyst

    hace 1 semana

    Madrid, Madrid, España Johnson & Johnson A tiempo completo

    Johnson & Johnson is the world ́s most comprehensive and broadly-based manufacturer of health care products, as well as a provider of related services. The values that guide our decision-making are motivated by changing the trajectory of health for humanity, which requires putting people first. When healthy people and families thrive in healthier...

  • Senior Business Analyst

    hace 1 semana

    Madrid, Madrid, España CrowdFarming A tiempo completo

    Senior Business AnalystCrowdFarming es la plataforma agritech que ofrece una alternativa transparente y sostenible para luchar contra el desperdicio de alimentos, a través de la creación de un canal de venta directa entre productores agrícolas y consumidores finalesNos encontramos en búsqueda de un Senior Business Analyst (basado en Madrid), que formará...

  • Business Analyst

    hace 3 semanas

    Madrid, Madrid, España Grupo Digital A tiempo completo

    En GRUPO DIGITAL buscamos perfiles de Business Analyst con experiencia en sector segurosUbicación: Madrid, Barcelona, Granada y/o ReusModalidad de trabajo: posibilidad de teletrabajo. Sólo se valorarán candidaturas que residan en España.Horario:9 a 18h.Grupo DigitalSomos un grupo de empresas tecnológicas, formado actualmente por unos 400 profesionales,...

  • Business Analyst

    hace 2 meses

    Madrid, Madrid, España Grupo Digital A tiempo completo

    En GRUPO DIGITAL buscamos perfiles de Business Analyst con experiencia en sector segurosUbicación: Madrid, Barcelona, Granada y/o ReusModalidad de trabajo: posibilidad de teletrabajo. Sólo se valorarán candidaturas que residan en España.Horario:9 a 18h.Grupo DigitalSomos un grupo de empresas tecnológicas, formado actualmente por unos 400 profesionales,...

  • Business Analyst

    hace 3 semanas

    Humanes de Madrid, Madrid, España Grupo Digital A tiempo completo

    Description:En GRUPO DIGITAL buscamos perfiles de Business Analyst con experiencia en sector seguros Rol:Business Analyst (Seguros) (Madrid) Ofrecemos:Ubicación: Madrid, Barcelona, Granada y/o Reus Modalidad de trabajo: posibilidad de teletrabajo. Sólo se valorarán candidaturas que residan en España. Horario: 9 a 18h. Minimum requirements:Perfil senior...