Job Level El

hace 1 semana

Granada, Granada, España Alight A tiempo completo

Main
Responsibilities

Delivery Key responsibilities:

  • Where applicable support Payroll(s) so they are delivered as per the agreed processing calendar(s) and to the agreed KPIs
  • Where applicable ensure Data Management is performed accurately and on time
  • Ensure Tickets and Calls are responded within SLA timescales and to a high standard
  • Follow Detailed Working Instructions (DWIs) and highlight any gaps/inconsistencies in the documentation
  • Working knowledge of systems and tools to perform daily tasks
  • Ability to recognize and deal appropriately with sensitive and confidential information
  • Successful completion of all learning objectives
  • All system issues/defects are reported correctly and tickets are logged with the necessary details and evidences so Application Services and/or Products can investigate
  • Time Recording to be completed accurately and on time
  • Alight Security Standards are understood and adhered to
  • Contribute to team meetings and raise any issues immediately to your Service Manager
  • Ensure you are up to date with all Alight announcements
  • Participates in projects as needed and assigned

Key Criteria to monitor performance

  • Adherence to all Security and Compliance procedures
  • 100% Attainment of customer SLA agreements
  • Adherence to quality standards
  • Demonstrate professionalism and act responsibly

Alight Core Competencies**- Be Accountable - Take advantage of the World of Opportunity and demonstrate personal responsibility and eagerness to explore & acquire the necessary skills. Be a key team player by collaborating and sharing knowledge to accomplish personal and team results.

  • Solve Problems
  • Be a resourceful problem solver by proactively identifying problems or challenges in the workplace and put forward creative solutions to drive continuous improvement


 Take Ownership
  • Proactively seeks clarity of role, accomplishment of individual & team objectives and future personal career opportunities


 Be Client Centric
  • Actively responds to meeting the expectations and requirements of internal and external clients. Ensure a balanced approach between client requirements and Alight priorities


 Be Effective
  • Demonstrate knowledge of the Alight Way, our values and levers for success. Contribute and work to agreed global standards, utilize tools & technologies to act fast to achieve maximum personal productivity. Ensure work can be carried out in a repeatable, scalable way

III
. REQUIRED EXPERIENCE
Professional /

Job Experience

  • Basic understanding of MS Office tools such as Excel, Word, and PowerPoint
  • Flexibility to support a global and fast paced environment
  • Attention to detail
  • Excellent written and verbal skills
  • Selfmotivated and a willingness to learn
Academic Degree

Education and Training

  • High School diploma or equivalent

Desired but not required:

  • Experience in customer service or working with HR and payroll data


We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.


DISCLAIMER:


Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

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