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hace 3 meses
Job Number
Job Category Rooms & Guest Services Operations
Location The St. Regis Mardavall Mallorca Resort, Carretera Palma-Andratx 19, Palma de Mallorca, Baleares, Spain VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
MISIÓN
Asistir al cliente en sus peticiones, escuchando activamente y respondiendo positivamente a sus preguntas, utilizando siempre los estándares de servicio de la marca.
FUNCIONES ESENCIALES**- Ejecutar las labores de atención al cliente antes de su llegada y durante su estancia.
- Anticiparse a sus necesidades.
- Realizar las gestiones relacionadas con las reservas y organización de las peticiones de los clientes.
- Colaboración y coordinación con los demás departamentos (Front Office, Housekeeping, F&B)
- Apoyar funciones de recepción en caso necesario
CONOCIMIENTOS ESPECÍFICOS DEL PUESTO, CAPACIDADES Y HABILIDADES**- Trabajar de forma responsable conociendo todos los recursos disponibles en la compañía.
- Manejar correctamente el tiempo y agenda de trabajo para conseguir los objetivos establecidos por la Dirección.
- Demostrar un conocimiento de la importancia del lenguaje no verbal en la comunicación e interacción con el clientes y con los compañeros.
Español, inglés
y alemán (Es imprescindible el conocimiento de estos idiomas para aplicar)
- Habilidad para solucionar conflictos
- Toma de iniciativa
- Alta orientación al cliente, amabilidad y simpatía
HABILIDADES, FORMACIÓN Y EXPERIENCIA
- FP / Diplomatura de Turismo o similar
- Idiomas: alto nível de Castellano, inglés y/o alemán
- Excelente habilidades de comunicación oral y escrita
- Orientación al cliente
- Se valorará experiência en prácticas en recepción
- Se valorará conocimiento de Opera como sistema operativo
Uniformidad:
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, peoplefirst culture. We are committed to nondiscrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
From the moment John Jacob Astor IV opened the doors of his Beaux-Arts masterpiece on New York's Fifth Avenue, St.
Regis has stood as a symbol of uncompromising elegance and bespoke service. Today, with more than 40 of the best addresses around the world, St. Regis is a place where trends are born, boundaries are broken and guests can simply live exquisite. We invite you to explore careers at St. Regis.