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hace 3 meses
What you get to do every day:
- Support front-line technical support for a team of 100+ security engineers and support staff to resolve technical issues
- Work with vendors & internal team members to troubleshoot technical issues
- Create, manage, and close support tickets promptly and efficiently.
- Monitor and report on ticket status and escalate critical issues to senior team members as required
- Perform basic Salesforce administration duties, including user management, data management, and reporting.
- Maintain computer hardware and software inventory, including tracking asset location, updating licenses, and performing software installations and upgrades
- Support information security initiatives as needed
- Assist in the evaluation, implementation, and management of appropriate software and hardware solutions
- Provide input in the design solutions that conform to institutional policies, standards and guidelines
- Utilize monitoring tools and incident tracking systems to detect incidents, take corrective actions and determine the root cause
- Create and maintain documentation for clients and colleagues to serve as technical and/or enduser reference
- Follow change management policies and processes
- Assist in the management of onboarding and offboarding processes
- Be a champion of security best practices and lead others to adopt them
Requirements:
- 1+ Years of Security Engineering or Systems Administrator experience
- The ability to communicate effectively about cybersecurity, blockchain technologies, and risk management with stakeholders at all levels
- Ability to work in a highly adaptable and nimble team environment with responsive communication
- Strong passion to learn and work in the blockchain / web3 industry
- Technical requirements:
- Identity and access administration
- Windows, Linux, and MacOS
- Endpoint management
- Enterprise credential management
- SaaS product integration
- Information Technology Asset Management
- Technical support for users
Nice to have:
- MSP, helpdesk, experience or similar
- A+ Certification or other relevant industry certifications
- Prior experience in service delivery or advisory/consulting space
- Bachelor's Degree in Computer science or Cyber security is a plus
