General Manager Iberia, Switzerland

General Manager Iberia, Switzerland & Israel page is loaded

General Manager Iberia, Switzerland & Israel Apply locations Basel, Switzerland time type Full time posted on Posted 8 Days Ago job requisition id R

Cochlear is the global market leader in implant hearing solutions. Cochlear's mission is to help people hear and be heard. Around the world, more people chose a Cochlear-branded hearing implant system than any other. A Cochlear Implant is an electronic device that is surgically implanted under the skin near the ear that restores hearing to those who suffer from severe hearing loss. It's an incredible piece of engineering and the only product in the world that restores a sense through technology. Imagine using your experience to help people around the world to hear again. We can offer a unique opportunity to join Cochlear, an iconic Australian company, leading the world in implantable hearing solutions. Our mission is to help more people to hear.

The purpose of this role is to develop and execute on the business strategies and plans for the EPICS region (Spain, Portugal, Israel, Switzerland), aligned with the overall global and regional strategic objectives. Additionally, it involves leading the activities of the hub to achieve its short and long-term financial and operational goals, which requires team leadership and people management, distributor management, and oversight of sales, profitability, cost, productivity, market share, market access and customer experience.

The role also entails managing the company in compliance with legislation, company guidelines, and objectives, while adhering to sound financial and personnel management principles.

As the responsible party for business development, this role involves setting and monitoring country-specific sales, profit, expense, marketing, market access, and customer experience objectives, as well as overseeing all distributor and business activities in the market. This includes strategic planning and alliances, managing sales channels, services, and resources, with a specific focus on achieving market growth, business development, services, and driving customer experience.

What you will do

Business Management that includes:

• Manage the business of the hub in accordance with Cochlear's global and regional strategy, guidelines, policies and objectives and ensure that all local legislation is complied with.
• Develop and execute on new business opportunities.
• Effectively and efficiently coordinate the organization to ensure the customers and candidates perceive Cochlear as the leading product and service provider of implantable hearing solutions within the industry (increasing the number of candidate referrals and recipients).
• Effectively and efficiently manage external partnerships and alliances providing services to recipients (e.g. Certified Service Partner Network and Cochlear Service Points in clinics) including but not exclusive to annual reviews of agreements, annual business planning, forecasts, regular business meetings, product training, pricing decisions, tender management support and other as necessary to meet the business objectives.
• Maintain regular high level of personal contact and build relationships with key stakeholders and influential entities, such as KOLs, purchasing organizations, government driven bodies and agencies.
• Develop and manage long term and annual business plans, budgets and forecasts in conjunction with the Vice President Western Europe, EMEA Functional Heads and Finance, ensure budgets and expense targets are met.
• Develop and execute annual business plan(s) and monitor business performance against plan, budget and undertake corrective action where necessary.

Distribution Management

• Relationship building and communication with distributors. Maintain open communication channels with the distributor. Regularly meet to discuss progress, challenges, and opportunities. Build a strong partnership based on trust, transparency, mutual accountability and mutual respect.
• Compliance and legal requirements: Ensure that the distributor adheres to all legal and regulatory requirements.
• Performance management: Define clear KPIs for the distributor, including sales targets, market share, market growth, customer satisfaction metrics, forecast accuracy and inventory turnover rates. Regularly review KPI performance and provide constructive feedback. Celebrate achievements and address any gaps.
• Market growth: Work closely with the distributor to identify growth opportunities.
• Market access: Collaborate with the distributor to enhance market access.

Sales Management

• Formulate sales strategy and develop sales forecast, budget & resource plans.
• Leading the overall sales process with multiple stakeholders to achieve sales targets. If required, lead directly major negotiations.
• Oversee account and event meetings for the hub to ensure Cochlear supplies the highest level of service to the customer base
• Assess the competitive threat to Cochlear within the territory and implement pro-active tactics in line with the strategic plan to counter threats.
• Align with EMEA and Global Sales Excellence and endorse their proposals.

Marketing and Market Access Management

• Regularly analyse decision making process for Hearing Implants, and determine actions required to ensure Cochlear activity and investment is adequate in the market segment to drive the "branded product referral" process.
• Continually assess all aspects of healthcare development and national funding processes, determine areas of influence for Cochlear and take active steps to assist clinics to secure funding in a "branded re-imbursement" method and expand the market.
• Support the role out of Standard of Care, seek support from national stakeholders to achieve endorsement.
• Ensure successful product introductions in the country as defined by the EMEA marketing strategy.
• Ensure planning and execution of training workshops, symposia, conferences, etc for the country.
• Develop good working relationships with the media, both lay and scientific, thereby ensuring full coverage of developments and milestones for the Company and for clinics within the region in conjunction with regional marketing.
• Develop and execute growth strategies and ensure effective execution with clear metrics to assess growth.

People Management and Organizational development

• Recruit, build, lead, engage, evaluate and develop the team and organization to fulfill the business objectives and achieve the highest level of customer satisfaction and to comply with all relevant regulations, policies, quality standards and laws.
• Ensure all team members are and remain fully trained on the full range of Cochlear hearing solutions in order to service customers effectively and efficiently and present Cochlear as a professional and competent team
• Manage performance (objective setting, appraisals, coaching) with all direct reports and ensure development needs are addressed and training is timely completed.

Minimum Requirements

• Higher business education/university degree
• Proven record of minimum 8 years sales, marketing, business development experience (senior role) in medical device industry (e.g. chronic healthcare, surgical area)
• 5 to 8 years management experience across different functions or general management experience in similar role
• In-depth understanding of health systems within the region
• Proven strong leadership, people management and organizational development skills (successful management of large team)
• Relevant country/local culture knowledge and business acumen. Full professional proficiency of English and Spanish.
• Excellent communication, influencing and collaborative skills to build relationships with broader set of stakeholders
• Strong Customer focus (B2B and B2C)
• Dynamic and results-oriented
• An ability to work within a variety of European cultures / culturally sensitive.
• Resilient
• Emotional intelligence

Otheres

Readiness to travel to customers regularly

Ideal

• Educated within a scientific, commercial mix, MBA.
• Health Economics/Funding & reimbursement competencies as well as regulatory affairs and policy competencies.
• Cochlear Implant product experience.
• General Management experience.
• International working experience.
• Prior experience overseeing distributor markets
• Proficiency in German

Cochlear's mission is to help people hear and be heard. As the global leader in implantable hearing solutions, Cochlear is dedicated to helping people with moderate to profound hearing loss experience a life full of hearing. We aim to give people the best lifelong hearing experience and access to innovative future technologies. We collaborate with the industry's best clinical, research and support networks. That's why more people choose Cochlear than any other hearing implant company. Learn and grow with us as we tackle the most complex challenges in helping more people to hear and experience life's opportunities.

If you feel that you have the skills and experience to be successful in this role and take on new challenges to build your career with Cochlear, please start your application by clicking the apply button below.

#CochlearCareers

How we recognise your contribution

We want Cochlear to be a place where our people truly enjoy coming to work. Through our internal programs and employee benefits, we aim to create an environment where our people will feel value and supported. Whether your focus is on continuous learning, professional development or simply finding an environment which enables you to thrive whilst balancing family or personal life commitments, then we have several programs in place to support you.

For more information about Life at Cochlear, visit

At Cochlear we value and welcome the unique contributions, perspectives, experiences, and backgrounds of our employees and aim to build a culture that celebrates and leverages these differences, creating a sense of belonging and enabling our people to realise their full potential. We offer flexible working arrangements, and we understand flexibility is not the same for everyone. We're open to a conversation about what flexibility means for you.

Welcome

Our growth is creating great opportunities

Our team is expanding and we want to hire the most talented people we can. Continued success depends on it. So once you've had a chance to explore our current open positions, apply to the ones you feel suit you best and keep track of both your progress in the selection process, and new postings that might interest you

We're the global leader in implantable hearing solutions. We have provided more than 600,000 implantable devices, helping people of all ages to lead full and active lives.

Our Mission

We help people hear and be heard. We empower people to connect with others and live a full life. We help transform the way people understand and treat hearing loss. We innovate and bring to market a range of implantable hearing solutions that deliver a lifetime of hearing outcomes.

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