Network Operations

hace 1 semana


Barcelona, Barcelona, España Colt Technology Services A tiempo completo

Joining our Premium Network Services Platinum team to proactively monitor, troubleshoot, diagnose and resolve faults across a pan European Ethernet and optical Infrastructure, as well as a range of TX services according to product SLAs, up to 3rd Level Support participating in a 24/7 shift pattern.

Key accountabilities

Bring full knowledge of customers bespoke networks and services Providing a professional interface to customers, acting as a Single Point of Contact for all their issues. Build and maintain working relationships with key interconnect partners and vendors Build and maintain working relationships with key interconnect partners and vendors Manage and coordinate tasks assigned to other teams, such as Field Maintenance or Technical Assistance Centre Maintain a clear and accurate record of events throughout a fault duration utilising Colt's Remedy based Fault Management System and provide regular updates as and when required Resolve or escalate faults as appropriate, according to product SLAs Identify, Plan and Implement solutions for re-occurring Problems on IP and Ethernet Networks. Technical report generation for customer RFO/RCA requests Technically manage software upgrades in co-ordination with vendor and Colt teams involved

Role specific requirements

Direct experience in Transmission Services and Technologies Good understanding and proven troubleshooting experience in some of the following: MSP, PCM, Ethernet, WDM, DWDM, TDM, ADM, DCS, DXC, SDH, PDH Proven working experience with some of the following vendors and their associated transmission equipment and management systems: Marconi, ALU, Lucent, Nortel, Nokia, NSN, Siemens, Overture, Adva, Infinera, Aspen, Netcool, Smarts, Ciena, Accedian Understanding the provisioning and maintaining of IP, Ethernet and Optical services across Backbone Networks Excellent knowledge of LAN (Ethernet) based products Experience of one or more of the following Network Management and Support systems: SMARTS, InfoVista, TACACS, Vendor Specific Element Managers. Experience in working with global providers, NOC and Field operators for technical issues A logical approach to fault finding and troubleshooting Ability to control and co-ordinate complex technical situations in a calm and professional manner Excellent customer facing skills, dealing with specialist requests regarding Overall Solutions and not limited to a single Technology Customer focused and able to communicate eff
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