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Head of Onboarding
hace 2 semanas
Funciones:
Implementar la política estipulada respecto al Onboarding de clientes en Arval.
Llevar a cabo la gestión estratégica de la transformación digital del Departamento de Onboarding (rediseño de la plataforma onboarding, unificación de herramientas, robotización, digitalización).
Implementar KPI ́s basados en los indicadores de gestión.
Incrementar el ratio de análisis de riesgo online.
Lograr la correcta correlación de la calidad de los clientes aceptados respecto a la calidad de los pagos.
Gestión de equipos mediante mandos intermedios.
Requisitos:
Amplia experiência en digitalización y gestión estratégica de plataformas (de onboarding) de servicio (en banca, telecomunicaciones, o similares).
Experiência en entorno Retail.
Experiência trabajando con plataformas (de onboarding de clientes corporativos).
Alta orientación al Customer Experience.
Muy valorable conocimientos de Análisis de Riesgos.
Inglés muy avanzado.
Manejo de paquete Office nível avanzado.
Disponibilidad para viajar ocasionalmente.
PRIMARY LOCATION
ES-Comunidad de Madrid
JOB TYPE
Con experiência
JOB
CUSTOMER RELATIONSHIP MANAGEMENT
EXPERIENCE LEVEL
Al menos 5 años
SCHEDULE
Tiempo completo
REFERENCE
4120
APPLY
***- (
REF:
4120)
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