Product Support Technician

hace 1 semana


Bilbao, Vizcaya, España Assa Abloy A tiempo completo
Product Support Technician
SOPORTE TÉCNICO DE PRODUCTO


Reportando al responsable de Marketing, se responsabilizará de atender a los clientes en todos aquellos servicios, consultas, aclaraciones y reparaciones que se deriven de la venta del producto, siguiendo las directrices de su responsable y los procedimientos y normas de calidad establecidos, con el fin de solucionar eficientemente la petición del cliente.


Asumirá las siguientes funciones y responsabilidades:

  • Dar soporte técnico, a través de los diferentes canales, a la red de distribución para la instalación, puesta en marcha y mantenimiento de nuestra gama de productos.
  • Coordinar, dar soporte y formación técnica a la red de distribución, red de instaladorespropios o externos además de usuarios finales.
  • Desarrollo del material necesario para la formación técnica, trouble shooting y FAQ en coordinación con el Jefe de Producto.
  • Responsable de los materiales necesarios para revisar el producto y repararlo en el caso de ser necesario.
  • Realizar tareas propias de postventa (recepción de material, dar entrada a pedidos, presupuestos de reparación) para fidelizar a los clientes y ofrecerles un servicio de calidad.
  • Realizar el reporte mensual de incidencias atendidas con el tiempo de respuesta, tipo de producto afectado y canales de asistencia.
  • Realizar informes detallados con hipótesis de los modos de fallo si son necesarios.
  • Estar al día de normativas de producto relacionadas y de como afectan a la instalación de producto y de su uso.
  • Realizar labores de intermediación en problemas de calidad cuando sea necesario.
  • Trabajar en equipo con los Jefes de Producto relacionados para que la información se comparta de forma ágil

PERFIL DEL CANDIDATO/A

  • Formación: Formación Ingeniería Electrónica o FP en Electrónica
  • Idiomas: Nível alto de inglés.
  • Experiência: Experiência demostrable igual o mayor a 3 año dando soporte técnico de producto electrónico a clientes.

Características personales

  • Habilidad para trabajar en equipo y con habilidades de comunicación.
  • Capacidad de respuesta bajo presión: proactividad, compromiso y motivación.
  • Disponibilidad para viajar.

Application due
-
Function
Sales, Marketing & Product Management

Experience level
Entry level

Location
Irun, Guipúzcoa, Spain

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