Dutch T-mobile Mobile

hace 2 semanas

Valencia, Valencia, España Recruit4Work S.L. A tiempo completo

Are you a people person and like helping others than this position is for you We can offer you a position in an ambitious, energetic and people driven company in which you are able to help customers with their questions.

All of this is possible in the beautiful city of Valencia in Spain.

So you are not only able to start a new job but also experience the abroad adventure Live in the birthplace of paella and experience all that the city has to offer.

Tasks


For a customer, based in the center of Valencia, we are looking for Inbound Contact Center Agents who speak either Flemish or Dutch with English.

Previous customer contact experience is not required, but is appreciated. You must live in Valencia or be willing to relocate in the short term.

You will answer questions of the companies customers.

These questions relate, among other things, to changes to customer data, network or services, inquiries about subscriptions and /or services, invoices and payments or questions about appliances.

In addition, the agents are responsible for cross
- and upselling the various services/products of the customer.

Requirements:

  • You are service and result oriented
  • You have technical insight
  • You have numerical insight to be able to read and explain invoices
  • You can work and problem solve independenly with a good dose of analytical thinking
  • You have the ability to empathize with your customer
  • You are a good listener and have good communication skills
  • You have a good command of Dutch and English language
  • Hospitable, customerfriendly and helpful to the customer
  • Flexibility and empathy are very important
  • You are looking for a challenging long term position

Benefits:

Paid training

  • Fun, peopleoriented call centre
  • Marketbased basic salary
  • Growth opportunities
  • Discount on Spanish Lessons
  • Relocation Package

Hybrud:
There are options available but always in consultation with Yource. Training is always on site and full-time, but afterwards the company is open to discuss WFH. How many days depends on performance, attitude and the project (and manager).

Relocation Package:

  • Pickup from the airport
  • Paperwork: NIE + Bank Account

Spanish Lessons:
They have an internal language teacher, they have lessons 2x a week for 1,5 per session. Yource compensates 50% of these lessons.

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