Technical Support Agent

hace 2 semanas

Igualada, Barcelona, España HMS INDUSTRIAL NETWORKS, SLU A tiempo completo

Your mission:

Intesis provides innovative solutions for home & building automation. To support our growth, we are hiring a Technical Support agent.
Reporting to the MU Services Manager, you will perform the following tasks:

TECHNICAL SUPPORT

  • Technical support for agents in the first and second levels.
  • Direct technical support to VIP end customers of our products, via telephone, mail, and remote desktop (aftersales).
  • Ticket escalation to product engineers and R&D.
  • Test setups to reproduce issues.
  • Compatibility tool management for HVAC solutions.
  • Assistance / doubtresolution to the sales team on our product (presales).
  • Followup of support cases requiring action.
  • Setup and maintenance of helpdesk tools.

TECHNICAL TUTOR

  • Technical support tutor for agents in first and second tier. The content will be oriented to train other agents and customers in the use and functionalities of Intesis solutions.
  • Course's preparation and content generation for HMS academy.

PRODUCT DOCUMENTATION

  • Elaboration of technical test reports, as required by Product Managers.
  • Identification and reporting of deficiencies or mistakes found in technical documentation of our products.
  • Knowledge base articles generation.

Your profile:

Essential requirements:

  • Technical degree in Electronics, Telecommunication, or similar.
  • Fluent level of English and Spanish.
  • Solid technical background in field bus technologies and domotics & inmotics technologies.
  • Natural ability for communication and customer relationships management.
  • Strong documentation skills (in Spanish and specially in English).

Will also be valued:

  • Command of other languages: French, German, Portuguese, Arabic.
  • Previous experience in customerfacing technical support of similar products.
  • Experience in standard protocols for building automation (KNX, BACnet, Modbus, LonWorks, etc.)
  • Experience in multiprotocol integrations.
  • Experience in one or more programming languages.
  • Experience in testing / validation of embedded systems.

Why us?:

We believe that work should be challenging, rewarding, and fun.

A GOOD PLACE TO WORK

Our employee satisfaction surveys indicate that people enjoy working here at HMS and especially appreciate the informal and relaxed atmosphere.

Since we work with cutting-edge technology, it is crucial that we must constantly develop our skills and knowledge.

As an HMS employee, you will be able to develop your technical skills in the relaxed environment of an international company.


ATMOSPHERE AND VALUES
We like to say that we put our "Heart,
Mind and Soul" into what we do. That makes for a pretty good abbreviation too.

WHAT WE OFFER YOU

We are committed to a long relationship.

  • Work in a growing and wellpositioned company with a high employee satisfaction index.
  • Permanent contract.
  • Flexible working time.
  • A lot of fun: work in an openminded and friendly environment.
  • And other benefits highly appreciated by our team, as, for instance: chance for a Flexible Retribution Plan; go to the gym you want at an incredible price; participate on Share Saving Program of HMS (buying shares of the company); celebrations and teambuilding activities; training plan and professional career plan; and much more.

About us:

Founded in 2000, today Intesis is a leader in design, fabrication and commercialization of innovative solutions for building automation. We provide the most advanced communication gateway solutions for integrations of different systems.

Our solutions are developed for integrators, specifically designed to be robust so they are reliable in the field and easy to set up.


In 2016, Intesis was acquired by HMS Networks, market leader in solutions for industrial communication and the Industrial Internet of Things, IIoT.

The Intesis brand is HMS central brand for Building Automation products and solutions. The other main markets for HMS are Manufacturing, Power, Energy, Transportation, Infrastructure and Logistics.

  • Product Engineer

    hace 2 semanas

    Igualada, Barcelona, España Set Europa A tiempo completo

    Our partner's clients range from the major worldwide companies dedicated to Home and Building automation and Air Conditioning to end users of their products. You will find system integrators, distributors, manufacturers, EMSs and countless businesses and professionals who are dedicated in this sector using their solutions. We lead global sales with over 80%...

  • Product Engineer for Hvac

    hace 2 semanas

    Igualada, Barcelona, España HMS INDUSTRIAL NETWORKS, SLU A tiempo completo

    Your mission:Description:We are hiring a Product Engineer for our range of AC Intertaces to support the new products' development and the current portfolio's maintenance. This position implies constant contact with the corresponding Product Manager as well as with the development teams to ensure that products meet our customer requirements and our company...

  • Mycelium Tanning Chemist

    hace 2 semanas

    Igualada, Barcelona, España MycoWorks A tiempo completo

    Job Summary:This role will work closely with the product development team and receive support from upstream tech development and top finishing teams in the design and execution of experiments. The role reports to the Director of Product Development.Responsibilities: Lead the development, improvement, and optimization of wetend processes to achieve consistent...

  • Supply Chain Manager

    hace 2 semanas

    Igualada, Barcelona, España MycoWorks A tiempo completo

    Job Summary:MycoWorks is seeking a person to fill the role of Supply Chain Manager - Spain. This individual will cultivate and maintain strong relationships with regional partners, overseeing projects pertaining to technology development, technology transfer, and scale-up initiatives within the realms of production, quality, and supply chain operations....

  • Director of Product Development

    hace 2 semanas

    Igualada, Barcelona, España MycoWorks A tiempo completo

    Job Summary:This role will also work cross-functionally with multiple organizations throughout MycoWorks, including Product Management, Engineering, Quality, Technology Development, as well as other external partners and customers. The role reports to the VP of Product.Responsibilities: Create and execute Product Development roadmap Understand and Study Key...

  • Technical Support Agent

    hace 4 semanas

    Igualada, España HMS INDUSTRIAL NETWORKS, SLU A tiempo completo

    **Your mission**: Intesis provides innovative solutions for home & building automation. To support our growth, we are hiring a Technical Support agent. Reporting to the MU Services Manager, you will perform the following tasks: TECHNICAL SUPPORT - Technical support for agents in the first and second levels. - Direct technical support to VIP end customers of...

  • Product Engineer

    hace 3 semanas

    Igualada, España Set Europa A tiempo completo

    Our partner’s clients range from the major worldwide companies dedicated to Home and Building automation and Air Conditioning to end users of their products. You will find system integrators, distributors, manufacturers, EMSs and countless businesses and professionals who are dedicated in this sector using their solutions. We lead global sales with over...

  • Product Engineer

    hace 3 semanas

    Igualada, España Set Europa A tiempo completo

    Our partner’s clients range from the major worldwide companies dedicated to Home and Building automation and Air Conditioning to end users of their products. You will find system integrators, distributors, manufacturers, EMSs and countless businesses and professionals who are dedicated in this sector using their solutions. We lead global sales with over...

  • Mycelium Tanning Chemist

    hace 7 días

    Igualada, España MycoWorks A tiempo completo

    **Job Summary**: This role will work closely with the product development team and receive support from upstream tech development and top finishing teams in the design and execution of experiments. The role reports to the Director of Product Development. **Responsibilities**: - Lead the development, improvement, and optimization of wet-end processes to...

  • Director of Product Development

    hace 7 días

    Igualada, España MycoWorks A tiempo completo

    **Job Summary**: This role will also work cross-functionally with multiple organizations throughout MycoWorks, including Product Management, Engineering, Quality, Technology Development, as well as other external partners and customers. The role reports to the VP of Product. **Responsibilities**: - Create and execute Product Development roadmap -...

  • Tannery Process Engineer

    hace 3 semanas

    Igualada, España MycoWorks A tiempo completo

    **Job Summary** MycoWorks is seeking a person to fill the role of Tannery Process Engineer. This person will be responsible for improving all machinery, process, and operator capability in MycoWorks' tannery-partner facility. Critical focus areas for the Tannery Process Engineer will be: assisting with the development of various Reishi tanning processes;...

  • Supply Chain Manager

    hace 1 semana

    Igualada, España MycoWorks A tiempo completo

    **Job Summary**: MycoWorks is seeking a person to fill the role of Supply Chain Manager - Spain. This individual will cultivate and maintain strong relationships with regional partners, overseeing projects pertaining to technology development, technology transfer, and scale-up initiatives within the realms of production, quality, and supply chain operations....