Nurture Partner Success Manager with Spanish and
hace 1 semana
Acronis is a world leader in cyber protection—empowering people by providing them with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on.
We are in an exciting phase of rapid-growth and expansion and looking for a Cloud Partner Success Manager who is ready to join us in creating a #CyberFit future and protecting the digital world
As the Nurture Partner Success Manager you will bring experience in Account Management and have a passion for Data Protection and Cyber Security.
You will work as part of the Inside Sales Channel Management organization and aligned with a portfolio of service providers utilizing Acronis Cyber Protect Cloud.
Your main focus as the Nurture PSM would be on driving consumption, engagement and preventing churn of the Acronis Service Providers in the assigned region.
WHAT YOU'LL DO
- Drive partner's engagement and satisfaction throughout the entire partner lifecycle
- Make sure assigned Service Providers are engaged with Acronis, which includes, but is not limited to:
- Backing up Customer's or their own data
- Consuming services on or above their monthly commitment
- Protecting workloads, adding new ones
- Passing certifications
- Logging into the Management Console, Partner Portal, Academy
- Connect with Acronis Service Providers using the approved tools, including but not limited to Avaya, Zoom, Outlook, Gainsight, etc.
- Guide Service Providers through all needed training sessions, resources and tools
- Guide partners to adopt Acronis Automation tooling to increase their operational efficiency
- Put maximum efforts to avoid churn and retain a Service Provider
- Maintain a regularity/frequency of contact with every partner depending on priority
- Do the research before reaching out to a Service Provider and prepare questions based on it, using company's web site, LinkedIn profile, any other public information about the company or contact
- If needed, find additional contacts of a Service Provider via LinkedIn, Salesforce database, connections
- Cooperate with all related departments at Acronis: Solution Engineers, Support, Sales Enablement, Product Management, etc.
- All activities must be documented in Salesforce, demo sessions via Zoom should be done with camera on.
- Understand Acronis brand messages and communicate them effectively to prospects; respect and support sales' role in promoting a positive brand image
- Understand Acronis key competitors and effectively communicate differentiators ("kill points") of our products/solutions
- Receive coaching feedback and participate in individual coaching sessions
- Pass obligatory quarterly upskill training sessions
WHAT YOU BRING (EXPERIENCE & QUALIFICATIONS)
- At least 1 year of sales and marketing experience in the software industry on similar positions such as channel sales, partner account management or channel development—experience in equivalent role highly desired
- Indepth channel and field sales knowledge with understanding of the cloud market business model
- Strong presentational, communication and interpersonal skills with the ability to clearly articulate product's different features and answer all customer questions
- Selfmotivated with a high level of discipline, attention to detail, and ability to meet deadlines in a fastpaced environment while still maintaining a highlevel of accuracy
- Teamplayer with a positive attitude who thrives in a global environment, eager to do more and help out, views challenging situations as opportunities
- Comfortable with ambiguity and willingness to adapt to changes in responsibilities and strategies
- Highly persistent in followup conversations, negotiations and closing sales skills
- Strong presentational, communication, interpersonal, planning and time management skills
- Fluent Spanish and English
WHO WE ARE
Founded in Singapore in 2003 and incorporated in Switzerland in 2008, Acronis now has more than 2,000 employees and offices in 34 locations worldwide.
Our corporate culture is focused on making a positive impact on the lives of each employee and the communities in which we live.
Mutual trust, respect, personal achievement, individual leadership, and a belief that we can contribute to the world everyday are the cornerstones of the Acronis Team.
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