Group Senior Manager, Seller Governance

hace 2 semanas


Madrid, Madrid, España Alibaba A tiempo completo

As Policy Operations manager, you will be part of a highly motivated and experienced group of people who are at the forefront of both customer's and seller's experience.

You will ensure that high standards requirements are met by Sellers to develop trust and Customer Satisfaction This role reports to the Head of Platform Governance Job Responsibilities:

  • Develop a deep understanding of Lazada Buyers and Seller journey, including Onboarding, get and fulfil orders, returns and refunds, etc.
  • Define, implement and monitor Seller Health KPIs, to unsure that transactions are fulfilled in time
  • Implement Seller Health strategy with the objective to continuously improve seller health metrics, in a scalable way.
  • Design and implement Seller Policies in accordance with market, business and local governance needs.
  • Ensure that Sellers and Buyers are well aware and clear about the Platform Policies, including Fulfilment, Cancellations and Returns.
  • Collaborate closely with business stakeholders on new business initiatives, to support a balance of business growth, risk exposure, customer experience and regulatory compliance.
  • Ensure that Onboarding and Fulfilment standards are clear for Sellers
Bachelor / Postgrad degree in Business, Management, Marketing, Economics, Statistics, Computer science, Math or related fields At least 7 years of relevant experience such as ecommerce, digital marketplace, online retail Strong Project management skill with proven track record Able to work in cross-cultural environment Strong customer-first mindset Comfortable communicating and interfacing with external stakeholders Excellent written and verbal communication Strong analytics skills, to extract (SQL) and analyse large data sets is a must Willingness to learn in a fast-moving environment and experience working in an entrepreneurial environment

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