Cloud Software Support Specialist
hace 2 semanas
Acronis is a leading company in cyber protection—empowering individuals with advanced technology to monitor, control, and safeguard vital data for their businesses and lives.
We are currently seeking a Cloud Software Support Specialist to join our mission in shaping a secure future online. In this position, you will serve as the bridge between customers (Service Providers Partners) and internal Acronis resources, handling various software-related technical inquiries through phone, email, and chat to deliver top-notch client experiences.
Every member of our "A-Team" plays a crucial role in the success of our innovative and expanding business. We are looking for individuals who thrive in dynamic, global teams and excel in fast-paced, ever-evolving work environments.
WHAT YOU'LL DO- Provide technical support, configuration, and troubleshooting for software-related queries via email, phone, and chat
- Perform technical analysis of customer issues and develop resolution plans
- Build and maintain strong relationships with partners
- Collaborate with other engineers daily on technical action plans or escalated cases
- Work closely with the Expert team to address Customers' technical inquiries
- Exceed set KPIs for customer satisfaction, productivity, and interaction quality
- Accurately document all relevant information in the support system
- Fluency in German and English (both spoken and written)
- 1+ year of experience in a similar role
- Knowledge of Windows Server administration basics
- Effective communication of technical information
- Strong analytical and customer service skills
Acronis is transforming cyber protection by combining backup, disaster recovery, anti-malware, and storage into a comprehensive solution. This integration simplifies data protection for all workloads, applications, and systems across any environment at a low and predictable cost.
Founded in Singapore in 2003 and established in Switzerland in 2008, Acronis now operates with over 2,000 employees and offices in 34 global locations. Our solutions are trusted by millions of home users, companies, and professional sports teams worldwide.
Acronis is committed to being an equal opportunity employer, providing unbiased employment opportunities regardless of age, ancestry, disability, veteran status, race, religion, or gender identity.
-
Cloud Software Support Specialist
hace 2 semanas
Barcelona, Barcelona, España Acronis A tiempo completoAcronis is a world leader in cyber protection—empowering people by providing them with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on. We are looking for a Cloud Software Support Specialist who is ready to join our mission in creating a #CyberFit futureIn this role you will be...
-
Cloud Software Support Specialist With Spanish
hace 2 semanas
Barcelona, Barcelona, España Acronis A tiempo completoAcronis is a world leader in cyber protection—empowering people by providing them with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on. We are looking for a Cloud Software Support Specialist who is ready to join our mission in creating a #CyberFit futureIn this role you will be...
-
Cloud Support Engineer
hace 2 semanas
Barcelona, Barcelona, España Seqera Labs A tiempo completoSeqera exists to make complex scientific data analysis accessible at any scale. Empowering scientists with modern software engineering for data analysisWe provide software for scientists solving today's most complex and important challenges from pioneering innovative therapeutics to unveiling the secrets of our universe. The journey began a decade ago with...
-
Flemish Solution Specialist, Leading Software Company
hace 2 semanas
Barcelona, Barcelona, España Jam Software Gmbh A tiempo completoFlemish Solution Specialist, leading software company - Malaga Barcelona Barcelona, Catalonia, ES Reference:WESP Work and live in Spain About Malaga Move toMalaga and live a warm and sunny life while making a difference in the industry of software sales and business development. Malagaoffers an exciting and vibrant life that is hard to resist. With its...
-
Cloud Marketplace and Process Specialist
hace 4 semanas
Barcelona, Barcelona, España TD SYNNEX Europe Services and Operations S.L.U. A tiempo completoJob Purpose The Cloud Systems & Services team is responsible to optimize the business processes required for these businesses. This includes offering shared services through TD SYNNEX owned Shared Service Center outsourced to service partners in EMEA. An important role for this Specialist will be to design and implement a scalable central operational...
-
Cloud Marketplace And Process Specialist
hace 2 semanas
Barcelona, Barcelona, España Synnex Corporation A tiempo completoCloud Marketplace and Process Specialist (m/f/d) page is loaded Cloud Marketplace and Process Specialist (m/f/d) ?? locations Barcelona, Spain time type ????? posted on ???? - ?? job requisition id R29750 Job Purpose The Cloud Systems & Services team is responsible to optimize the business processes required for these businesses. This includes offering...
-
Senior Cloud Operations Engineer
hace 2 semanas
Barcelona, Barcelona, España Centric Software A tiempo completoCentric Software provides a Digital Transformation Platform for the most prestigious names in fashion, retail, footwear, luxury, outdoor and consumer goods. Centric's flagship Product Lifecycle Management (PLM) platform, Centric 8, delivers enterprise-class merchandise planning, product development, sourcing, quality, and collection management functionality...
-
Senior Cloud Operations Engineer
hace 2 semanas
Barcelona, Barcelona, España CENTRIC SOFTWARE A tiempo completoCentric Software provides a Digital Transformation Platform for the most prestigious names in fashion, retail, footwear, luxury, outdoor and consumer goods. Centric's flagship Product Lifecycle Management (PLM) platform, Centric 8, delivers enterprise-class merchandise planning, product development, sourcing, quality, and collection management functionality...
-
Customer Support Specialist
hace 2 semanas
Barcelona, Barcelona, España Holded Technologies, S.L A tiempo completoWe are seeking a focused Customer Support Specialist to join our diverse team at Holded Technologies, S.L in Barcelona.Growing your career as a Full Time Customer Support Specialist is an amazing opportunity to develop fundamental skills.If you are strong in decision-making, negotiation and have the right attitude for the job, then apply for the position of...
-
Customer Support Specialist
hace 2 semanas
Barcelona, Barcelona, España Monta A tiempo completoCustomer Support Specialist - German Speaking (Barcelona, Spain) - Day ShiftGet a weekly digest of the latest climate jobs from thousands of companies in your inboxFounded date:2020 Revenue: US$ million With Monta you can launch, manage, and scale all your EV needs and operation with one integrated software built to EV better. We believe that accelerating...
-
Customer Support Specialist
hace 2 semanas
Barcelona, Barcelona, España Monta A tiempo completoCustomer Support Specialist - German Speaking (Barcelona, Spain) - Day Shift Get a weekly digest of the latest climate jobs from thousands of companies in your inboxFounded date:2020 Revenue: US$ million With Monta you can launch, manage, and scale all your EV needs and operation with one integrated software built to EV better. We believe that accelerating...
-
Cloud Marketplace and Process Specialist
hace 2 semanas
Barcelona, Barcelona, España TD SYNNEX A tiempo completoJob Purpose The Cloud Systems & Services team is responsible to optimize the business processes required for these businesses. This includes offering shared services through TD SYNNEX owned Shared Service Center outsourced to service partners in EMEA. An important role for this Specialist will be to design and implement a scalable central operational...
-
Cloud Marketplace and Process Specialist
hace 2 semanas
Barcelona, Barcelona, España TD SYNNEX A tiempo completoJob PurposeThe Cloud Systems & Services team is responsible to optimize the business processes required for these businesses. This includes offering shared services through TD SYNNEX owned Shared Service Center outsourced to service partners in EMEA.An important role for this Specialist will be to design and implement a scalable central operational processes...
-
Cloud Marketplace and Process Specialist
hace 2 semanas
Barcelona, Barcelona, España TD SYNNEX Europe Services and Operations S.L.U. A tiempo completoJob Purpose The Cloud Systems & Services team is responsible to optimize the business processes required for these businesses. This includes offering shared services through TD SYNNEX owned Shared Service Center outsourced to service partners in EMEA. An important role for this Specialist will be to design and implement a scalable central...
-
Partner Cloud Evangelist
hace 2 semanas
Barcelona, Barcelona, España Dynatrace Software Gmbh A tiempo completoPartner Cloud Evangelist - Global Enablement Barcelona Barcelona, Catalonia, ES An excellent opportunity to be a key team contributor in the highly dynamic Dynatrace partner business. The individual will be responsible for providing pre-sales technical support and expert guidance on our joint partner driven cloud offerings as well as driving the...
-
Software Architect
hace 2 semanas
Barcelona, Barcelona, España Jam Software Gmbh A tiempo completoSoftware Architect / Tech Lead (m/f/d) Barcelona Barcelona, Catalonia, ES YOUR BRILLIANT FUTURE IN TECH IS NOW Welcome to the world of Zoi. We are those who build the digital evolution of our enterprise customers, closing the gap between enterprise IT and new technologies. Zoi strives to bring the cloud to the Retail and Manufacturing industries with...
-
Sr. Specialist, Validation
hace 2 semanas
Barcelona, Barcelona, España Esi Group A tiempo completoPermanent (Full-time)This position is HybridRef. 17796Sr. Specialist, Validation & SupportWe are looking for talented Specialist or Sr. Specialist, Validation and Support (Weld Solution Domain). Candidate will be responsible for validation of Weld Solution and timely delivery of high-quality software product along with invovement in the second level support...
-
Job In Germany: Employee For Software Support Energy
hace 2 semanas
Barcelona, Barcelona, España Hottgenroth Software Ag A tiempo completoTicketsysteme, Softwareentwicklung, IT Cologne, Weyerbusch Full-time We are looking for for our innovative, future-oriented team: Employees for software support energy/TGA (m/f/d)What you can expect: Accepting and processing customer inquiries about our programs relating to energy consulting, life cycle assessment and technical building equipment A wide...
-
Software Architect
hace 2 semanas
Barcelona, Barcelona, España Jam Software Gmbh A tiempo completoYOUR BRILLIANT FUTURE IN TECH IS NOW Welcome to the world of Zoi. We are those who build the digital evolution of our enterprise customers, closing the gap between enterprise IT and new technologies. Zoi strives to bring the cloud to the Retail and Manufacturing industries with innovative solutions that deliver real value.We are expanding our European teams...
-
IT Technology Support Specialist- Barcelona
hace 2 semanas
Barcelona, Barcelona, España coty A tiempo completoIT INFRASTRUCTURE & SUPPORT SPECIALIST – BARCELONA We are looking for an IT Technology Specialist to join our Global IT team based in Barcelona. The newly created role will be part of an existing team being built in the commercial center of Barcelona. RESPONSIBILITIES As our IT Technology Specialist, you are responsible for giving IT support to the ECS-...