Cloud Software Support Specialist

hace 2 semanas


Barcelona, Barcelona, España Acronis A tiempo completo

Acronis is a leading company in cyber protection—empowering individuals with advanced technology to monitor, control, and safeguard vital data for their businesses and lives.

We are currently seeking a Cloud Software Support Specialist to join our mission in shaping a secure future online. In this position, you will serve as the bridge between customers (Service Providers Partners) and internal Acronis resources, handling various software-related technical inquiries through phone, email, and chat to deliver top-notch client experiences.

Every member of our "A-Team" plays a crucial role in the success of our innovative and expanding business. We are looking for individuals who thrive in dynamic, global teams and excel in fast-paced, ever-evolving work environments.

WHAT YOU'LL DO
  • Provide technical support, configuration, and troubleshooting for software-related queries via email, phone, and chat
  • Perform technical analysis of customer issues and develop resolution plans
  • Build and maintain strong relationships with partners
  • Collaborate with other engineers daily on technical action plans or escalated cases
  • Work closely with the Expert team to address Customers' technical inquiries
  • Exceed set KPIs for customer satisfaction, productivity, and interaction quality
  • Accurately document all relevant information in the support system
WHAT YOU BRING (EXPERIENCE & QUALIFICATIONS)
  • Fluency in German and English (both spoken and written)
  • 1+ year of experience in a similar role
  • Knowledge of Windows Server administration basics
  • Effective communication of technical information
  • Strong analytical and customer service skills
WHO WE ARE

Acronis is transforming cyber protection by combining backup, disaster recovery, anti-malware, and storage into a comprehensive solution. This integration simplifies data protection for all workloads, applications, and systems across any environment at a low and predictable cost.

Founded in Singapore in 2003 and established in Switzerland in 2008, Acronis now operates with over 2,000 employees and offices in 34 global locations. Our solutions are trusted by millions of home users, companies, and professional sports teams worldwide.

Acronis is committed to being an equal opportunity employer, providing unbiased employment opportunities regardless of age, ancestry, disability, veteran status, race, religion, or gender identity.



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