Guest Service Associate- F&B

hace 2 semanas

Madrid, Madrid, España Accor Hotels A tiempo completo
Company Description"Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality.

We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

Discover the life that awaits you at Accor, visit what you love, care for the world, dare to challenge the status quo #BELIMITLESS"Job DescriptionFinancialTakes care of the restaurant cashiering as per policy.

Helps manage crockery and appliances by avoiding breakagesTo assist with inventories as per schedules,OperationalPrepares the restaurant and preparation areas as per the Outlet standards and layout.

Welcomes guests and provides waiter serviceBefore every shift, finds out about dish composition and any service related official communication.

  • Organizes his/her work to suit fluctuations in numbers, events and guests
  • Ensures the equipment used remains in good conditionCleans and polishes Glassware, SilverwareReplenishes supply of linen and other Operating equipment.
Obtains requested items from the storeroom.
Follows correct sequence of service outlined in the Standard Operating Manual.
Sets up tables in accordance with Restaurant policy.
Cleans and removes dishes from the table after service is completed.
Cleans all spillage during mealtime and at closing.
Transports soiled dishes from dining room to kitchen and depositing them in proper placing at the Steward area.
Cleans and tidies the restaurant and preparation areas after closingTeam Management

  • Takes part in meeting the department's targets by respecting the procedures and internal audits applicable in the hotelGeneral DutySuggests food and beverages, therefore to be well versed with the menu, method of preparation and accompaniments.
Maintains cleanliness and mise-en-place level at working station and service pantry for smooth operation.
Keeps general appearance and maintenance of Restaurant working areas.
Maintains excellent grooming standard at all times.
Inter – Personnel TraitsCommitted to delivering high levels of customer servicePositive attitudeGood communication skillsFlexibility to respond to a range of different work situationsAbility to work on your own or in teamsResilienceQualificationsVocational certificate or diploma in F&B

Language skills:

fluent in the national language and business EnglishAdditional InformationYour team and working environment:In 1-2 sentences, introduce the team, property or office environment in a way that reflects the cultureNote: Customization may be included for any specific local or legislative requirements, such as work permitsOur commitment to Diversity & Inclusion:We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

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