Customer Service Agent
hace 2 semanas
Position:
Dutch/Flemish Customer Service Agent
Location:
Barcelona, Spain
Employment type:
Temporary (3 months) Full-time or Part-time (25 hours per week)
Work model:
Hybrid - work from the office during training and 3 days per month after training
Remuneration:
Base salary
DUTIES AND RESPONSIBILITIES:
- Work alongside the Management Team to meet deadlines and achieve goals
- Live and breathe the company values; be a brand ambassador
- Become an expert on the sneaker brand
- Work in a fastpaced environment and showcase your multitasking skills
- Maintain a high level of attention to detail; be meticulous and vigilant
- Personalize the customer experience find the right tone for each situation
REQUIREMENTS:
- A fluent level of Dutch/Flemish with strong grammar and spelling skills
- High level of English (both spoken and written)
- Previous experience working in a customerfacing environment and a genuine passion for worldclass customer service
- Fearless independence with the ability to think on your feet, there's no finish line to what's possible
- High energy, drive, and a friendly personality
- Resourcefulness and confidence to take the initiative in a fastpaced environment
- A strong teamwork ethic and a "can do" attitude
- It will be a plus if you practice sports (runners, football players, tennis players, hikers...)
OFFER:
- Contract: Temporary of 3 months (with 1 month probation period)
- Fulltime or Part-Time: (25 hours/week)
- Working days/hours:
- Monday to Friday 10:00 19:00h for fulltime
- Or Monday to Friday: 15:00 to 20:00h for parttime
- Rewards: Multiple performancebased rewards, and discounts on the sneakers
- Holidays: 24 days holiday per year
- Paid bank holidays + 1 extra day in lieu
- Hybrid: Working from the office 3 days per month / or for client visits / Training / the rest working from home
- Employee Assistance Program free, confidential, and impartial guidance and support
- Employee Benefits Club a wide range of exclusive perks and rewards as a valued member of our organisation
- Training: 8 days, Monday to Friday, fulltime, from the office
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