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Sales Application Specialist HITS

hace 3 meses


Barcelona, Barcelona, España Werfen A tiempo completo

Overview

Post Date December 21, Number WEBWW-- Job Function Sales Location Barcelona Country Spain

About the Position

Position summary
The Sales Application Specialist (SAS) of Healthcare IT Solutions is in charge of ensuring the specialised sales of Werfen IT products, guaranteeing satisfaction and excelent level of service to our customers, identifying new business opportunities. The aim of this role is to provide efficiency, profitability and to ensure the sustainability of BU HITS.
Its main responsabilities are:

Having an understanding of customer needs in order to provide them with solutions to solve their problems, establishing a close long term relationship and giving support to KAMs. Maintain a high level of service to maximise customer satisfaction and operations' profitability. Have technical knowledge to ensure that the solutions meet the needs of the customers and that their expectations match with Werfen's solution. Be involved in: pre-sales, sales, implementation (occasionally) and sale of evolutions. Manage different stakeholders (internal and external). Be a point of reference in IT solutions selling and projects. Have knowledge of our product, project and technology management as well as our main competitors. Support the Sales Area and the BU HITS in the process.

The Healthcare IT Solutions Sales Application Specialist (SAS) position will initially report to the BUHITS Business Unit Manager and, once the pilot will be finished, this role will report to Area Managers.

Key responsibilities

• External responsibilities

Identify new customers and promote the change towards Werfen IT solutions Disseminate eminence at the highest level - at decision makers level - in order
to build confidence and strength in the first interactions with the different
customers (Lab Service Managers, SIL Managers, IT Managers and
Managements) Generate business with new and present clients, applying IT knowledge and
negotiation skills, establishing relationships with decision-making clients
together with the KAM in the IT field (Laboratory Service Managers, SIL
Managers, IT Managers and Management) Prepare the customer in understanding the level of service that Werfen can offer
during and after the implementation, by performing a correct expectation
management Be an advisor of the evolutionary services selling (technological, functional and
organizational) as well as controlling the service level after the implementation,
managing with the customer the global status of the installation Be responsible for the initial requirements gathering for the preliminary sizing of
the project Define the scope of the project and the subsequent service level Be responsible of offer creation and calculation of the profitability Present and support the economic and project proposal to the client in
coordination with KAM Lead the preparation of the bid response together with KAM, Product Managers,
IT Ops Area Manager, if necessary, with Facilities' Project Manager Participate in the definition of the scope of the project and its final planning Participate in the Kick Off of the Implementation Project Participate in the Implementation Project Steering Committee, being a critical
role in the project control Manage Scope and changes related to it Accountable for Risk and Deviation Management (relational, project and
economic) Be responsible of the Quality Control of the project execution in coordination
with Project Manager, including the Go Live confirmation Manage Conflict in the kick-off phase Participate in the Closure of the Implementation Project


• Internal responsibilities

Act as a bridge between marketing, IT Operations (IT Ops) and the area Liaise with internal key stakeholders (AM, BUM) participating - not leading - in
the overall IT solution sales strategy Responsibility in the achievement of the established business objectives Responsibility in the achievement of the operational objectives (efforts and
times, efficiency, quality) set by BU HITS Promote company's regulations and Quality policies Guarantee the company's Code of Ethics

Key internal relationships

Close collaboration with all BU Healthcare IT Solutions roles, especially Product Managers,
IT Ops Area Managers and Project Managers. Close relationship with all Sales roles, especially with Key Account Managers and Area
Managers Good communication with Service, especially IT Support

Minimum knowledge and experience required for the position

Education:

Bachelor's degree relative to Studies in Computer Engineering, Electronic Engineering,
Telecommunications, Industrial Engineering or similar Mid-level vocational training in Microcomputer and Network Systems or in Operating IT
Systems. High level vocational training in Administration of Networked IT Systems Bachelor's degree or simliar in Health Sciences like Medicine, Pharmacy, Chemistry,
Biology, Biomedical Engineering or related discipline Clinical Specialist in Laboratory Medicine, Clinical Chemistry. Microbiology,
Immunology, Haematology or Clinical Pathology Mid-level vocational training in Laboratory Technician or High level vocational training
in Clinical and Biomedical Laboratory Technician

Experience:

In IT projects within the scope of Clinical Laboratories and/or hospital environments In IT Project Management In the management of the structure of Clinical Laboratories, as well as in the
definition of the associated global processes

Additional skills/knowledge:

• Commercial

• Expert level

Interpersonal skills Asertivity

Advanced level

Active communication Conflict management Commercial view/sense Customer focus


• Medium-advanced level

Negotiation skills

Functional

• Advanced level

Knowledge of the Labs organization as well as their general flows. Knowledge of the general concepts of the different IT products Functional knowledge of the different specific modules Knowledge of principal competitors Ability to translate the functional requirements into integrations.


• Medium-Advanced Level

Knowledge of the specific processes of the different sections of the
Laboratory. Knowledge of the laboratory catalog

Técnicas

• Expert level

Project management knowledge, especially at the scope, change management
and project closing. Medium-Advanced Level Knowledge and/or experience in system architecture and virtualization.


• Medium level

Knowledge and/or experience in databases administration and
application servers, especially WildFly. Knowledge and/or experience in the different communication protocols,
interoperability platforms and data migration. Fluency in the use of computer language and jargon.

Languages:

• Spanish

Fluent English is recommended

Skills and Competencies

The ideal candidate for this position will exhibit the following skills and competencies:

Good communication and relational skills High degree of autonomy and proactivity Flexible attitude and ability to work in teams Time management skills and result oriented Analytical skills

Mobility

Daily work in the Area Up to 20% in Iberia, mainly Barcelona