IT L1 Support 24x7

hace 3 semanas


Barcelona, Barcelona, España Fundación Adecco A tiempo completo

Una importante empresa en el sector financiero busca una persona para unirse a su equipo de Operaciones de TI como técnico/a de Soporte IT L1.

Este es un rol clave para proporcionar soporte técnico/a eficiente 24x7, ayudar a resolver problemas relacionados con la plataforma y garantizar la continuidad del servicio

Funciones y Responsabilidades:

  • Supervisión del sistema de monitoreo.
  • Establecimiento del plan de mejora del sistema de alertas, así como su control.
  • Resolver incidentes de primer nivel.
  • Identificar, registrar y escalar incidentes según sea necesario.
  • Seguimiento del servicio e implementación de mantenimiento preventivo.
  • Control y ejecución de procesos. Ejecución de cambios en la plataforma.
  • Gestión de solicitudes. Seguimiento de tickets.
  • Cumplimiento de los Acuerdos de Nivel de Servicio (SLA).

Se requiere:

Requisitos:
Título en Informática, Ingeniería Industrial o similar. Habilidades en gestión de incidentes y herramientas de monitoreo. Experiencia trabajando con herramientas corporativas (Jira) y plataforma Azure. Organización y proactividad.

Inglés:
C1. Más de 2 años de experiencia en las funciones descritas anteriormente. Fuertes habilidades de comunicación verbal y escrita.

Capacidad demostrada para colaborar con equipos diversos, liderar esfuerzos de respuesta a incidentes e influir en los interesados contribuirá al éxito en la resolución de incidentes.


Respuesta a incidentes:
tu experiencia demostrada en la gestión y resolución de incidentes será invaluable al priorizar incidentes y dirigir los esfuerzos de resolución

Personas con discapacidad:

Será necesario disponer de un Certificado de Discapacidad oficial igual o superior al33% emitido por el organismo público competente.


Se ofrece:
Salario competitivo Oportunidades para crecer dentro de una empresa en etapa de hipercrecimiento. Días adicionales de vacaciones Clases de idiomas gratuitas. Seguro de salud privado cubierto por la empresa. Totalmente remoto. Planes de desarrollo individual. Excelente ambiente de trabajo y buena colaboración. Café/té, frutas y aperitivos gratuitos proporcionados por la empresa. Posibilidad de aumentar tu salario neto a través de nuestro socio de retribución flexible. Team buildings trimestrales.

Experiencia requerida:
Al menos 3 años

Formacion requerida:
Licenciatura / Ingeniería Superior
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