Highland Heights, OH

We are seeking a skilled Desktop Support Technician to join our team as a 1099 independent contractor.

Services Required (SOW)

• Address user tickets regarding hardware, software, and networking

• Walk customers through installing applications and computer peripherals

• Ask targeted questions to diagnose problems

• Guide users with simple, step-by-step instructions

• Conduct remote troubleshooting

• Test alternative pathways until you resolve an issue

• Customize desktop applications to meet user needs

• Record technical issues and solutions in logs

• Direct unresolved issues to the next level of support personnel

• Follow up with clients to ensure their systems are functional

• Report customer feedback and potential product requests Help create technical documentation and manuals

• Proven work experience as a Desktop Support Engineer, Technical Support Engineer, or similar role

• Hands-on experience with Windows/Linux/Mac OS environments

• Working knowledge of office automation products and computer peripherals, like printers and scanners

• Knowledge of network security practices and anti-virus programs

• Ability to perform remote troubleshooting and provide clear instructions

• Excellent problem-solving and multitasking skills

• Customer-oriented attitude

ESSENTIAL QUALIFICATIONS:

• Experience analyzing business requirements and translating them into technical solutions

• Bachelor's degree in an IT related field or relevant work experience

• Experience using Agile methodology

• Experience Win10 & 11, Office 365, One Drive, Intune, Walk in Centre

• Service Now

• Imaging and setting up devices through network VIP Support