Customer Success Manager
hace 3 días
What we are looking for
We're looking for a Customer Success Manager who will be the first point of contact with our customers and whose mission is to make our users' experience enjoyable.
What does the job involve
As a Customer Success Manager, your general missions will be to:
- Be accountable for a dedicated seller portfolio,
- Upsell our different solution: Shipping, Pay and Marketplace.
- Reply within the required response time and qualitatively to the sellers on our CRM (at least 40 tickets per day).
- Hold Bi-weekly webinars
Qualifications
- 4 + years’ of experience in account management or customer success
- Fluency in both English and French is an advantageous qualification
- Strong analytical skills - ability to understand and analyze learning and development needs
- Ability to identify business challenges and turn them in to learning and development solutions
- Proven programme management skills and experience
- Experience working in entrepreneurial or high-growth environment
- Bachelor’s degree from a recognized institution
- Outstanding communication skills – both written and verbal with the ability to liaise confidently with clients
Benefits
- A competitive salary alongside with a Ivorian Long-Term contract or consultancy contract
- A health expenses coverage for you and your family
- Significant Employee Stock option plan
- 30 days paid holidays per year
- Our culture “Teamwork, Determination, Accountability, Curiosity”
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