Junior Technical Support Advisor Native German Speaker

hace 4 semanas


Madrid, Madrid, España Cross Border Talents A tiempo completo

Work Schedule:

  • Monday to Friday: 9:00 AM to 6:00 PM
  • Weekly Hours: 39 hours

Position Summary:
We are seeking a native German-speaking Technical Support Advisor with proficient English skills to join our team in Barcelona. As a Technical Support Advisor, you will be responsible for assisting customers with technical issues, troubleshooting, and providing clear solutions to ensure an outstanding customer experience. This is an on-site position within a dynamic, international work environment, ideal for someone with a passion for helping others and a knack for problem-solving.

Key Responsibilities:

  • Provide technical support and assistance to customers via phone, email, and chat.
  • Identify, troubleshoot, and resolve technical issues effectively.
  • Document and maintain detailed records of customer interactions and solutions.
  • Collaborate with the team to resolve complex cases and enhance customer satisfaction.
  • Follow standard processes to ensure consistent quality in service.

Qualifications:

  • Native German speaker with strong English proficiency.
  • Prior experience in technical support or customer service is a plus.
  • Strong technical aptitude and excellent problem-solving skills.
  • Ability to communicate technical information clearly and patiently.
  • Effective time management and teamwork skills.

Relocation and Benefits:

  • Flight Reimbursement: Up to 500€ for relocation flight
  • Accommodation Assistance: Support in finding housing in Barcelona


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