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Social & Community Manager
hace 1 mes
At Tilting Point, we combine data, technology, talent, and groundbreaking marketing to scale games to success. We are currently seeking a Community & Social Media Manager to join our Marketing Team from our office in Barcelona
As the Community & Social Media Manager, you will work closely with the Marketing, Player Support, Live Ops, Creative, and Product Teams in delivering best-in-class, cutting-edge community and social media programs.
You should demonstrate passion for the gaming industry by implementing a love for the game communities and act as an advocate for players as well as the production teams through forums, live streams, as well as social media outlets.
Your Future at Tilting Point
- Lead community and social media strategy and execution across your allocated games, overseeing strategies for multiple titles simultaneously.
- Achieve growth and engagement goals; draw conclusions from previous social campaigns to increase performance of new ones.
- Measure the impact of social initiatives on game retention, engagement, and other key performance metrics.
- Champion and execute new community programs such as VIP, live streaming, direct in-game interactions with players.
- Develop and maintain strong relationships with our players; monitor and moderate game communities and their conversations, including managing groups of moderators across platforms like Discord and other social media networks.
- Mitigate community issues and proactively resolve conflicts within the community to maintain a positive player environment.
- Report player feedback and identify opportunities based on player comments; pitch ideas and solutions to relevant teams.
- Build and manage Discord Servers, Discord bots, Subreddits, and other community spaces tailored to mid-core and hard-core audiences.
- Lead and manage a Community Ambassador program, maintaining strong relationships with ambassadors to incentivize content creation and engagement within the community.
- Create and schedule social media posts and track their performance.
- Create and design assets to support and enhance your social media strategy, ensuring engaging and on-brand content for all platforms.
- Monitor competitive activity and social media trends; incorporate best practices in overall content strategy and recommend new campaign ideas and social media tools.
- Collaborate with the Marketing Manager to build social brand presence and contribute to marketing plans with social campaigns.
- Work closely with Player Support and Development teams to action core issues and improve player sentiment.
- Manage multiple tasks simultaneously and ensure the smooth execution of projects across various teams using an Agile approach.
This position reports to the Community & Social Senior Manager and works closely with Marketing, Creative, and Product functions.
Skills and Requirements
- Bachelor's Degree in Journalism, Communications, Marketing, Media Studies or related fields or equivalent work experience. (nice to have)
- +2 years of experience in the industry, with at least 1 year specifically focused on engaging mid-core and hard-core audiences. (must)
- Familiar with social publishing & listening tools, such as Spredfast, Sprout Social, Hootsuite, etc.
- Passionate about online communities, mobile gaming, and industry trends.
- Past experience as a content creator (minimum 1 year) is a strong plus.
- Experience managing groups of moderators on Discord and other platforms, ensuring effective communication and community guidelines.
- Proven experience in managing a Community Ambassador program, maintaining relationships with ambassadors to drive content creation and community engagement.
- Past experience with live streaming, VIP programs, in-game player engagement, live events, and direct player interactions, as well as mitigating community-related issues, is a bonus.
- Coordination and planning of live events for the player community, including regular and/or VIP players.
- Strong writing and interpersonal skills.
- Experience leading Social Media and Community strategies for different games, with the ability to manage multiple games and projects simultaneously.
- Familiarity with Project Management, with an Agile approach, ensuring efficient project execution and team collaboration.
- General knowledge of community engagement: from social media networks (Facebook, Twitter, Instagram, Discord, Reddit, YouTube, Twitch, Snapchat, TikTok) to in-game guilds and alliances, live streaming, social influencers, and VIP relationships.
- Proactive approach: keep a pulse on trends and player feedback to ensure an excellent game experience.
- Analytical: focused on making data-driven decisions and analyzing game impact.
Location
This position is based in Spain following a hybrid-remote work model.
What We Offer
- 100% hybrid policy to work from home or at the office at your own convenience, from Spain.
- Unlimited Vacation Policy, on top of the 23 official vacation days.
- Home office expenses bonus & WFH setup support.
- Wellness & Sports monthly allowance.
- Mental Wellbeing platform for therapy and coaching.
- Flexible Retribution Program for Childcare and Public Transportation.
- Private Health Insurance, covering you and your first family circle.
- Training & Development support.
- Sabbatical program for your 5th and 10th anniversary at Tilting Point.
- 5 Office Day-off, on top of the regular Bank Holidays (1 per quarter + 1 during winter holidays).
- 25% work time reduction for new parents during the first 8 weeks upon returning from Parental Leave.
- Office in Gracia with drinks, coffee, healthy snacks, plug & play set up, and events.
Interested? We would love to hear from you
All submissions are confidential.
Tilting Point Media LLC (and its subsidiaries) is proud to be an Equal Opportunity Employer, providing equal employment opportunities to all individuals regardless of their race, color, creed, religion, gender, gender identity, age, sexual orientation, national origin, disability, parental status, socioeconomic background, veteran status, or any other characteristic protected by state, federal, or local law. Discrimination of any type will not be tolerated. This policy applies to all terms and conditions of employment, including recruiting, hiring, promotion, termination, time off, and compensation.
At Tilting Point, we're committed to building an inclusive and diverse workforce that is more representative of the community of players we serve and creating a culture where everyone feels welcomed.
Recruitment agencies & Headhunters: Tilting Point does not accept agency resumes. Please do not forward resumes to our jobs alias, employees or any other organization location. Tilting Point is not responsible for any fees related to unsolicited resumes.
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