Technical Service Manager at SAP Enterprise Cloud Services

hace 2 semanas

Madrid, España SAP SE A tiempo completo
Technical Service Manager at SAP Enterprise Cloud Services

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

What you will do

As a Technical Service Manager, you will support our customers with their SAP S/4 HANA adoption as part of the SAP Enterprise Cloud Services team. You will act as a trusted technical advisor, analyzing customers’ business requirements and problems, and working across the SAP Enterprise Cloud Services and other SAP departments to provide quality services and resolve technical complexities.

As Technical Service Manager, you will be responsible for the following tasks:

  • Primary contact for customers for discussions about SAP technology and innovations and serve as an escalation point for technical issues, service requests, and incidents.
  • Understand the customer's business, goals, and challenges to suggest technical solutions & services.
  • Offer comprehensive knowledge of SAP S/4HANA architecture, conversion, migration path, methodology, and tools.
  • Understand the SAP high availability or disaster recovery architecture, network, and virtual technologies (load-balancer, virtual machine).
  • Identify top issues, define & execute service plan activities, and orchestrate implementation of technical action items across customer landscapes.
  • Design optimal SAP configuration to maximize system performance and availability.
  • Identify and position offerings by SAP that deliver value to the customer.

What you need to bring

  • Minimum 7+ years of SAP Technical administration and operations of SAP Solutions (preferably in the domain of SAP Basis).
  • Minimum 3 years of experience in a customer-facing role.
  • Hands-on experience and working knowledge of Unix/Linux flavors, SAP HANA, and Sybase databases.
  • Experience in de-escalating critical situations.
  • Fluency in Spanish and English is mandatory. Fluency in Italian, Portuguese, or Turkish is an advantage.
  • Solid know-how in SAP Technologies and Products (SAP certification highly beneficial).
  • Hyperscalers certification (AWS, Azure, GCP) is a plus.

Meet your team

The ECS organization is a global organization, and the regional TSM team is in Spain, Italy, and India. We value internal knowledge sharing & collaboration as well as making the ECS organization a little better every day.

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused.

We win with inclusion

SAP’s culture of inclusion and flexible working models help ensure that everyone feels included and can run at their best. We invest in our employees to inspire confidence and help everyone realize their full potential. SAP is proud to be an equal opportunity workplace and is committed to the values of Equal Employment Opportunity.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender, sexual orientation, gender identity or expression, protected veteran status, or disability.

Requisition ID: 409585 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.

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