Manager Retail Training

hace 1 mes

Barcelona, España adidas A tiempo completo
Manager Retail Training

 

 

Purpose & Overall Relevance for the Organization:

As a Retail Training Manager, you will play a crucial role in developing and implementing training programs to enhance the knowledge and skills of retail employees within a defined geographical area. Your primary responsibility will be to deliver and implement effective learning initiatives that align with the organization's goals and objectives. As part of our retail field organisation you will have the opportunity to directly shape the learning and development initiatives through instore application. Your efforts will contribute to enhancing employee performance, improving customer satisfaction, and driving overall business success.
 

Responsibilities:

Learning Needs Assessment: Collaborate with stakeholders to identify learning gaps and conduct comprehensive learning needs assessments. Analyze performance data and employee feedback to determine areas for improvement.

Learning Delivery: Conduct engaging and interactive learning sessions for retail employees, utilizing a variety of learning methods and techniques. Ensure that learning programs are accessible, practical, and aligned with adult learning principles.

 

Learning Program Implementation: Oversee the implementation of learning programs, ensuring they are delivered effectively and consistently across all retail locations. Coordinate learning logistics, resources, and schedules to ensure seamless execution.

Learning Content Development: Design, deliver, and implement learning content that address the specific needs of the retail organization. This includes creating learning materials, manuals, presentations, and e-learning modules.

 

Employee Onboarding: Develop and deliver onboarding programs for new retail employees, covering essential skills, brand knowledge, customer service standards, and product knowledge. Facilitate a smooth transition for new hires into their roles.

Ongoing Learning: Continuously assess learning needs and develop ongoing learning programs to enhance the knowledge and skills of retail employees. Stay updated on industry trends and best practices to incorporate into learning initiatives.

 

Professional Development: Stay updated on the latest learning techniques, tools, and technologies in the retail industry. Attend conferences, workshops, and seminars to enhance your own knowledge and skills as a commercial learning professional.

Learning Evaluation: Implement evaluation methods to measure the effectiveness of learning programs, gather feedback from participants, and make necessary adjustments to enhance program outcomes.

Learning Documentation: Maintain accurate records of learning activities, attendance, and evaluation results. Prepare reports and communicate learning progress and outcomes to relevant stakeholders.

 

Learning Compliance: Ensure that all learning programs comply with legal and regulatory requirements, diversity and inclusion principles, and ethical business practices.

 

Collaboration: Work closely with subject matter experts, department heads, district and store managers to ensure learning programs align with organizational objectives and meet the needs of different departments.


Mentorship and Feedback: Mentor and provide feedback to store based retail trainers within the organization. You will provide guidance, support, and professional development opportunities to help them grow in their roles and contribute to the overall success of the commercial learning function.

 

Customer Service Evaluation: Assess the quality of customer service provided by store based employees through weekly direct observation including their knowledge, attentiveness, and willingness to assist customers, to identify opportunities for training and improvement.

 

Employee Engagement: Engage with store leaders and teams in-store to build rapport, provide support, gather feedback, and recognize exemplary performance, fostering a positive work environment and motivating employees to deliver their best.



 

Knowledge, Skills and Abilities:

  • Excellent presentation and facilitation skills with the ability to engage and motivate learners.
  • Proficient in designing and delivering training materials using various formats (e.g., presentations, e-learning modules, manuals).
    Experience in retail learning and development, including leadership roles
  • Strong knowledge of retail operations, sales techniques, customer service best practices, and employee development strategies
  • Ability to assess training needs, design effective programs, and evaluate their impact on employee performance.
  • Excellent leadership, communication, and interpersonal skills, with the ability to influence and collaborate with stakeholders at all levels of the organization
  • Excellent communication skills in English and Spanish
  • Strong project management skills, with the ability to manage multiple learning initiatives simultaneously and meet deadlines
  • Familiarity with instructional design methodologies, adult learning principles, and evaluation techniques
  • Familiarity with learning management systems (LMS) and other training software is preferred
  • Flexibility to travel to various retail locations as needed
  • Ability to think both strategically and tactically.

 

Requisite Education and Experience / Minimum Qualifications:

  • Minimum of 3 years’ experience in the retail industry ideally in apparel/fashion/footwear or FMCG, with demonstrated exposure to developing others/training background
  • Bachelor's degree in Human Resources, Training and Development, Business Administration, or a related field OR equivalent experience
  • ICF, CIPD or equivalent body qualified (or working towards it) is preferable yet not essential.

  • Training Manager

    hace 2 semanas

    Barcelona, España Adecco A tiempo completo

    Desde Adecco Granollers buscamos un/a Training Manager para trabajar de lunes a viernes de 9.30h a 18.30h, para importante empresa de moda en la Roca Village.¿Te apasiona el mundo del Retail? ¿Tienes experiencia como Training Manager o Store Manager? ¡Esta es tu oportunidad!En Adecco creemos en la igualdad de oportunidades y apostamos por el Talento Sin...

  • Store Manager

    hace 1 mes

    Barcelona, España RETAIL TALENT GROUP A tiempo completo

    Somos una consultoría de selección especializada en retail, wholesale & eCommerce que trabaja con las mejores empresas del sector. Estamos colaborando con uno de nuestros clientes internacionales de retail en la búsqueda de un perfil Store manager para su tienda en Barcelona (centro) **Realizará las siguientes funciones**: - Asegurar el mejor servicio...

  • Assistant Store Manager

    hace 7 días

    Barcelona, España Retail Talent Group A tiempo completo

    Assistant Store Manager (retail) View job here Assistant Store Manager (retail) Tiempo completo Barcelona, España Con experiencia laboral 11/5/24 Somos una consultoría de selección especializada en retail, wholesale & eCommerce que trabaja con las mejores empresas del sector.   Estamos colaborando con uno de nuestros clientes internacionales, una empresa...

  • Retail Area Manager

    hace 3 semanas

    Barcelona, Barcelona, España EQUIVALENZA RETAIL SL A tiempo completo

    En Equivalenza, se busca un Retail Area Manager que se encargará de dinamizar y animar los puntos de venta de la marca en los mercados francófonos. Será responsable del cumplimiento de los objetivos comerciales. Reportará a la Expansión manager.El/la candidato/ta debe contar con:Estudios superiores en gestión empresarial, ventas o marketing...

  • Retail Area Manager

    hace 3 semanas

    Barcelona, España EQUIVALENZA RETAIL SL A tiempo completo

    En Equivalenza, se busca un Retail Area Manager que se encargará de dinamizar y animar los puntos de venta de la marca en los mercados francófonos. Será responsable del cumplimiento de los objetivos comerciales. Reportará a la Expansión manager.El/la candidato/ta debe contar con:- Estudios superiores en gestión empresarial, ventas o marketing...

  • Assistant Store Manager

    hace 1 semana

    Barcelona, España RETAIL TALENT GROUP A tiempo completo

    Assistant Store Manager (retail) View job hereAssistant Store Manager (retail)Tiempo completoBarcelona, EspañaCon experiencia laboral11/5/24Somos una consultoría de selección especializada en retail, wholesale & eCommerce que trabaja con las mejores empresas del sector. Estamos colaborando con uno de nuestros clientes internacionales, una empresa...

  • Site Project Manager Retail

    hace 1 mes

    Cabrera de Mar, Barcelona provincia, España optima retail A tiempo completo

    ¿Por qué Optima Retail? Somos expertos en Facility Management. Ofrecemos una experiência diferente a nuestro cliente. Apostando por la excelencia en la calidad, profesionalidad en la gestión y ofreciendo soluciones innovadoras y tecnológicas a en nuestros servicios. Estamos presentes en más de 27 países y colaboramos estrechamente con empresas TOP del...

  • Retail Training Coordinator

    hace 4 semanas

    Barcelona, España PRONOVIAS A tiempo completo

    **Descripción de la compañía**: Con sede en Barcelona y fundado en 1964, Pronovias Group es el primer grupo nupcial global que está dando forma al futuro de nuestra industria para cada novia.Nuestro equipo, con alrededor de 1.000 personas empleadas, está unido por una pasión y motivación compartidas para hacer que cada mujer sea verdaderamente...

  • Training Manager Operations

    hace 1 mes

    Barcelona, España Fourthline A tiempo completo

    At Fourthline, our mission is to fight financial crime. We help protect the global financial system by verifying millions of identities for banks, neobanks, online brokers, crypto exchanges, or insurers like N26, Vivid, Trade Republic, flatexDEGIRO, Wish, Solarisbank, and more. Having started our journey in January 2018 only, we're incredibly proud to count...

  • Area Manager Retail

    hace 2 semanas

    Barcelona, España Robert Walters Spain A tiempo completo

    Desde Robert Walters inciamos la seleccón de un/a Area Manager, ubicado en Barcelona, para una importante multinacional del sector retail, siendo uno de los líderes en su sector. En dependecia del Retail Manager, tu principales funciones serán: Gestión y análisis del P&L, objetivos de ventas y kpis comerciales.Implementación de la estrategia comercial:...

  • Retail Area Manager

    hace 1 mes

    Barcelona, España Pronovias A tiempo completo

    In Pronovias Group we have been over 50 years dressing dreams with our five brands**:Pronovias, San Patrick, White One, Nicole y Ladybird.** We are looking for a **Retail** Area Manage**r with proven experience in the retail-luxury sector and passionate about fashion, to join an exciting expansion project. Reporting to the Retail Director, you will be part...

  • Training Manager

    hace 1 mes

    Barcelona, España Leitat - Centro Tecnológico A tiempo completo

    **TRAINING MANAGER - Fundada en 1906, Leitat es una de las entidades de referencia a nível estatal y europeo en la gestión de - tecnologías. Cuenta con un equipo de más de 500 profesionales, experto en investigación aplicada, - servicios técnicos y gestión de iniciativas tecnológicas y de innovación. Leitat aporta valor social, - industrial,...

  • Area Manager Retail

    hace 1 mes

    Barcelona, España RETAIL TALENT GROUP A tiempo completo

    Area manager moda (con francés) Retail Talent Group es una empresa experta en gestión del talento y captación de capital humano en los sectores de eRetail, eCommerce y Distribución. Nuestro cliente es una importante empresa del sector cultural para sus puntos de venta (artículos hogar, regalo y cultural) buscamos una posición de area manager en...

  • Retail Area Manager

    hace 1 mes

    Barcelona, España PRONOVIAS A tiempo completo

    **Descripción de la compañía**: Headquartered in Barcelona and founded in 1964, Pronovias Group is the first global bridal group shaping the future of our industry for every bride. Our team, with around 1.000 employees, is united by a shared passion and motivation to make each woman truly happy. We are a group of pioneering bridal brands, each known...

  • Area Manager Retail

    hace 4 semanas

    Barcelona, España RETAIL TALENT GROUP A tiempo completo

    Area manager Retail Talent Group es una empresa experta en gestión del talento y captación de capital humano en los sectores de eRetail, eCommerce y Distribución. Nuestro cliente es una importante empresa del sector cultural para sus puntos de venta (artículos hogar, regalo y cultural) buscamos una posición de area manager en Barcelona para llevar 7...

  • Retail Manager

    hace 4 semanas

    Barcelona, España Joyeria Tous Sa A tiempo completo

    ¿Te apasiona el mundo del retail? ¿Te consideras una persona líder, con excelentes habilidades de comunicación y capacidad para gestionar proyectos? Si es así… ¡Sigue leyendo! Como Retail Manager te responsabilizarás de que todos nuestros puntos de venta del mercado Spain cumplan con las políticas de la compañía en cuanto a imagen, estándares de...

  • Training & Quality Manager

    hace 1 mes

    Barcelona, España H&M Group A tiempo completo

    Company Description It takes a special kind of workplace to make the world’s style more **sustainable** & fashion more **inclusive**. A place where unique talents from all over the world come together to form a **diverse** and dedicated team. A culture of **creativity**, **collaboration** & **growth**. At Customer Service (CS), we welcome you to **be**...

  • Retail Area Manager

    hace 1 mes

    Barcelona, España Pronovias A tiempo completo

    Pronovias Headquartered in Barcelona and founded in 1964, Pronovias Group is the first global bridal group shaping the future of our industry for every bride. Our team, with around 1.000 employees, is united by a shared passion and motivation to make each woman truly happy. We are a group of pioneering bridal brands, each known for the creativity of our...

  • Retail Manager

    hace 2 días

    BARCELONA, España TOUS A tiempo completo

    Descripción ¿Te apasiona el mundo del retail? ¿Te consideras una persona líder, con excelentes habilidades de comunicación y capacidad para gestionar proyectos? Si es así... ¡Sigue leyendo! Como Retail Manager te responsabilizarás de que todos nuestros puntos de venta del mercado Spain cumplan con las políticas de la compañía en cuanto a imagen,...

  • Retail Manager

    hace 2 días

    Barcelona, Barcelona, España TOUS A tiempo completo

    ¿Te apasiona el mundo del retail? ¿Te consideras una persona líder, con excelentes habilidades de comunicación y capacidad para gestionar proyectos? Si es así... Sigue leyendoComo Retail Manager te responsabilizarás de que todos nuestros puntos de venta del mercado Spain cumplan con las políticas de la compañía en cuanto a imagen, estándares de...