Night Manager

hace 1 mes


Barcelona, España InterContinental Barcelona A tiempo completo
What’s the Job?

As a Night Manager, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location.

Reports to the Assistant Front Office Manager.

Your day-to-day

· Be the warm welcome that kicks off a memorable guest experience
· Acknowledge IHG Rewards Club members and returning guests, in person or on the phone.
· Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay.
· Handle cash and credit transactions.
· Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes.
· Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns.
· Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary.
· Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed.
· Take pride in your appearance and place as a brand ambassador.
· Always know what events and activities are on the day’s schedule.

What We Need From You

· Bachelor’s degree in hospitality or related field.
· 3+ years’ experience working in Front Office department.
· Must be fluent in local language and English. French will be highly valuable.
· Proactive, positive, energetic, dynamic, emphatic, team-worker and with passion for service.

What To Expect From Us

· Competitive salary.
· Discounted international room rates.
· Employee recognition programmes.
· Training programmes and access to IHG’s training tool.
· Meals whilst on duty.
· Uniform and laundry service.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

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