Customer Experience Specialist

hace 4 semanas

Vigo, España Tesla A tiempo completo
What To Expect
Como Especialista en Experiencia del Cliente en Tesla, serás responsable de proporcionar una experiencia acogedora y superior a nuestros clientes que están recogiendo su nuevo Tesla. Formarás parte del equipo de atención al cliente que apoya las ventas y las actividades de entrega, actuando específicamente como un experto en la entrega que puede responder a cualquier pregunta que nuestros clientes puedan tener acerca de su nuevo coche. En Tesla, creemos que cada cliente merece una experiencia excepcional y sin fricciones con su vehículo Tesla, tu principal objetivo será proporcionar una experiencia excepcional al cliente, asegurando que cada cliente se sienta valorado, escuchado y apoyado.

Te impulsa la misión de Tesla de acelerar la transición del mundo hacia la energía sostenible. Formarás parte de un gran equipo de ventas y entrega que trabaja en estrecha colaboración y con flexibilidad en todas las tareas. Se espera que coopere con frecuencia y muestre una mentalidad de equipo único para alcanzar los objetivos de ventas y entrega.

What we offer

As a Customer Experience Specialist atTesla, you will be responsible for providing a welcoming and superiorexperience to our customers who are collecting their new Tesla. You will bepart of the front-of-house team who supports sales and delivery activities, specificallyacting as a delivery handover expert who can answer any questions that ourcustomers may have about their new car. At Tesla, we believe that everycustomer deserves a frictionless and exceptional experience with their Teslavehicle, your primary focus will be on providing an exceptional customerexperience, ensuring that each customer feels valued, heard, and supported.

You are driven by the mission of Tesla toaccelerate the world’s transition to sustainable energy. You are part of alarger sales and delivery team who works closely and flexibly on all tasks. Youare expected to cooperate frequently and display a one-team mentality toachieve sales and delivery targets. 

What You'll Do

Saludar y dar la bienvenida a los clientes al llegar a la sala de exposición, proporcionando una primera impresión positiva y memorable.Ayudar en el proceso de entrega, incluyendo mostrar a los clientes su vehículo y proporcionar una experiencia de salida final.Orientar a los clientes sobre el producto, destacando las características clave y proporcionando y utilizar las distintas funciones del vehículo antes de que el cliente se marche con su nuevo coche.Verificar y confirmar que todos los documentos estén presentes y en orden antes de la entrega.Realizar inspecciones previas a la entrega para garantizar que cada vehículo cumple los altos estándares de calidad de Tesla.Actuar como punto de contacto para consultas postventa, proporcionando asistencia y apoyo cuando sea necesario.Estar en contacto con el equipo de entrega que los clientes estén al corriente del progreso de su vehículo y reciban los plazos de entrega.En caso necesario, estar disponible para pruebas de conducción, destacando las capacidades del vehículo, sus de seguridad y rendimiento del vehículo.Mantener una actitud positiva y profesional en todo momento, proporcionando una excelente experiencia al cliente que refleje los valores de Tesla.

Responsibilities

Greet and welcome customers as they enterthe showroom, providing a positive and memorable first impression.Assist with the delivery process, includingshowing customers to their vehicle and providing a final check-out experience.Provide customers with a productorientation, highlighting key features and providing guidance on how to operatethe vehicle and use its various features ahead of driving away in their newcar.Verify and confirm all required documentsare present and in order prior to delivery.Conduct pre-delivery inspections to ensureeach vehicle meets Tesla's high standards for quality.Act as a point of contact for post-saleinquiries, providing assistance and support as required.Liaise with the delivery team, ensuringthat customers are kept up-to-date on their vehicle's progress and receiveregular updates on delivery timelines.Where necessary be on hand to support thefacilitation of test drives, highlighting the vehicle's capabilities, safetyfeatures, and performance characteristics.Maintain a positive and professionalattitude at all times, providing an excellent customer experience that isreflective of Tesla's values.

What You'll Bring

Excelentes habilidades interpersonales con una capacidad natural para entablar relaciones e interactuar con los clientes.Gran conocimiento de los productos de Tesla, incluidos vehículos, paneles solares y soluciones de almacenamiento de energía.Capacidad para comunicar información y fácil de entender.Experiencia demostrada en ofrecer excelente experiencia del cliente.Gran capacidad de organización y capacidad de gestionar múltiples prioridades en un entorno de ritmo rápido.Flexibilidad para trabajar los fines de semana y tardes según sea necesario.Dominio del inglés y el español.Pasión por la misión de Tesla de acelerar la transición del mundo hacia la energía sostenible.

Requirements

Excellent interpersonal skills with anatural ability to build rapport and engage with customers.Strong knowledge of Tesla's products,including vehicles, solar panels, and energy storage solutions.Ability to communicate information in aneasy-to-understand manner.Proven track record of delivering excellentcustomer experiences.Strong organizational skills with theability to manage multiple priorities in a fast-paced environment.Flexibility to work on weekends andevenings as required.Fluent in English and SpanishA passion for Tesla's mission to acceleratethe world's transition to sustainable energy.

  • Travel Agent

    hace 2 semanas

    Vigo, Pontevedra, España BizAway A tiempo completo

    **About the Role**We are seeking a highly skilled and experienced customer care professional to join our team at BizAway. As a Travel Agent - Customer Experience Specialist, you will be responsible for providing exceptional customer service to our clients, ensuring a seamless travel experience.**Key Responsibilities**Respond to client requests through our...

  • Travel Agent

    hace 2 semanas

    Vigo, Pontevedra, España BizAway A tiempo completo

    **About the Role**We are seeking a highly skilled and experienced customer care professional to join our team at BizAway. As a Travel Agent - Customer Experience Specialist, you will be responsible for providing exceptional customer service to our clients, ensuring a seamless travel experience.**Key Responsibilities**Respond to client requests through our...

  • Customer Service Representative

    hace 3 meses

    Vigo, España Avery Dennison A tiempo completo

    **Descripción del empleo** In this role of high impact as Customer Service Representative - Spain we are looking for a fresh mind to join our high performing team in Alvedro (A Coruña) with a direct reporting line to our Customer Service Team Leader. **Your Mission**: - Manage accounts in terms of order processing, order follow up, pricing integrity,...

  • Database Solutions Specialist

    hace 23 horas

    Vigo, Pontevedra, España GKN Automotive A tiempo completo

    Database Solutions SpecialistGKN Automotive is a leading provider of driveline technologies for the automotive industry. We are seeking an experienced Database Solutions Specialist to join our IT team.Key Responsibilities:Design, standardize, maintain, and administer Microsoft SQL Server databases.Plan and execute installations, upgrades, and migrations,...

  • Database Solutions Specialist

    hace 20 horas

    Vigo, Pontevedra, España GKN Automotive A tiempo completo

    Database Solutions SpecialistGKN Automotive is a leading provider of driveline technologies for the automotive industry. We are seeking an experienced Database Solutions Specialist to join our IT team.Key Responsibilities:Design, standardize, maintain, and administer Microsoft SQL Server databases.Plan and execute installations, upgrades, and migrations,...

  • Customer Lifecycle Manager

    hace 3 meses

    Vigo, España Webhelp A tiempo completo

    **Account Management** **Location** - A Coruña, Spain*** Job Title: Customer Lifecycle Manager (all diversity) **Job Description**: **Are you passionate about sales?** **Do you want to work in sunny Spain?** **Our company** Our clients belong to the top 500 business companies in the sectors IT, telecommunications, e-commerce, automotive, and financial...

  • Database Solutions Specialist

    hace 5 días

    Vigo, España GKN Automotive A tiempo completo

    Database Solutions Specialist Oracle  Who we are.   GKN Automotive is the market leader in conventional, all-wheel and electrified drive systems and solutions. With a comprehensive global footprint, we design, develop, manufacture and integrate an extensive range of driveline technologies for over 90% of the world’s car manufacturers. Role...

  • Database Solutions Specialist

    hace 5 días

    Vigo, España GKN Automotive A tiempo completo

    Database Solutions Specialist SQL Who we are.   GKN Automotive is the market leader in conventional, all-wheel and electrified drive systems and solutions. With a comprehensive global footprint, we design, develop, manufacture and integrate an extensive range of driveline technologies for over 90% of the world’s car manufacturers. Role purpose...

  • Bilingual Content Review Specialist in Greece

    hace 1 mes

    Vigo, Pontevedra, España Patrique Mercier Recruitment A tiempo completo

    Patrique Mercier Recruitment, a premier agency dedicated to connecting candidates with job opportunities in their native languages, is actively seeking a skilled Bilingual Content Review Specialist for a role based in Greece. We provide a comprehensive relocation package to assist you in transitioning to your new environment.In the role of Bilingual Content...

  • Junior Tax Specialist

    hace 2 semanas

    Vigo, Pontevedra, España Marosa A tiempo completo

    About the RoleWe are seeking a highly motivated and detail-oriented Junior Tax Specialist to join our team at Marosa, a leading provider of international VAT services. As a Junior Tax Specialist, you will play a key role in assisting clients across various industries and jurisdictions in preparing VAT returns.Key ResponsibilitiesVAT Return Preparation:...

  • Junior Tax Specialist

    hace 2 semanas

    Vigo, Pontevedra, España Marosa A tiempo completo

    About the RoleWe are seeking a highly motivated and detail-oriented Junior Tax Specialist to join our team at Marosa, a leading provider of international VAT services. As a Junior Tax Specialist, you will play a key role in assisting clients across various industries and jurisdictions in preparing VAT returns.Key ResponsibilitiesVAT Return Preparation:...

  • Product Specialist Vigo

    hace 4 semanas

    Vigo, España NA A tiempo completo

    ¿Te apasiona el mundo del motor? ¿Te gustaría formar parte de una de las empresas líderes del sector? Si la respuesta es afirmativa, sigue leyendo Como Especialista en el Producto de la marca, te encargarás de ofrecer una experiencia excelente a los clientes que recogen su nuevo vehículo.Formarás parte del equipo de atención al cliente apoyando las...

  • Senior DevOps Engineer

    hace 4 meses

    Vigo, España apinity A tiempo completo

    **Your mission**: Come join our growing team! apinity is an out-of-the-box SaaS solution to bring your API business strategy to the next level. Our integrated API marketplace enables you access to a wide range of API services with a strong insurance industry focus. As a team, we stand for scalability, agility, and innovation. We embrace cultural diversity...

  • Specialist Transport Management

    hace 1 mes

    Vigo, España 4Flow A tiempo completo

    Our business line 4flow management utilizes innovative concepts in transportation and network management to continuously plan, optimize, and manage supply chain networks as a neutral 4PL. 4flow is continuing its successful growth around the globe. For our team in Vigo (Spain), we are looking for a talented candidate who shares our enthusiasm for...

  • Data Analyst Power BI Specialist

    hace 6 días

    Vigo, Pontevedra, España Robert Bosch Group A tiempo completo

    Company OverviewBosch Service Solutions is a leading global provider of Business Process Outsourcing for complex business processes and services. Leveraging cutting-edge technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience.Job SummaryWe are...

  • Data Analyst Power BI Specialist

    hace 7 días

    Vigo, Pontevedra, España Robert Bosch Group A tiempo completo

    Company OverviewBosch Service Solutions is a leading global provider of Business Process Outsourcing for complex business processes and services. Leveraging cutting-edge technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience.Job SummaryWe are...

  • Banking-front Office

    hace 3 meses

    Vigo, España DXC Technology A tiempo completo

    #LI-DNI **_ Responsibilities: _** - Responsible for validating customer entitlement, log case for the purpose of routing or dispatching an end - user to the proper resources. - Monitor the service event through completion for compliance. - Develop and learn managing customer requests and feedback. **_ Education and Experience Required: _** - High school...

  • Program Director

    hace 1 semana

    Vigo, Pontevedra, España BorgWarner A tiempo completo

    Program Manager Job DescriptionThe Program Manager is a critical role at BorgWarner, responsible for the successful launch and management of global and local programs for one or multiple customers and plants. This individual will serve as the key customer contact during the launch process, ensuring that customer and BorgWarner business unit needs are met.Key...

  • Program Director

    hace 1 semana

    Vigo, Pontevedra, España BorgWarner A tiempo completo

    Program Manager Job DescriptionThe Program Manager is a critical role at BorgWarner, responsible for the successful launch and management of global and local programs for one or multiple customers and plants. This individual will serve as the key customer contact during the launch process, ensuring that customer and BorgWarner business unit needs are met.Key...

  • DevOps Engineer

    hace 4 meses

    Vigo, España apinity A tiempo completo

    **Your mission**: **Come join our growing team!** We are looking for a proactive, automaton-driven DevOps Engineer who will bring experience and expertise to improve our software and infrastructure to join our Team **in Spain** As DevOps Engineer we are expecting a team player, looking to learn from their peers and bring new ideas to step up team strength...