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About Oliver Wyman:
Oliver Wyman is a global leader in management consulting. With offices in more than 70 cities across 30 countries, Oliver Wyman combines deep industry knowledge with specialized expertise in strategy, operations, risk management, and organization transformation. The firm has more than 6,000 professionals around the world who work with clients to optimize their business, improve their operations and risk profile, and accelerate their organizational performance to seize the most attractive opportunities. Oliver Wyman is a business of Marsh McLennan [NYSE: MMC].
Visit our website for more details about Oliver Wyman: www.oliverwyman.com
The Opportunity:
The Receptionist & Office Services Administrator will deliver and provide day-to-day facilities tasks and operational activities for the Madrid office. The candidate is expected to be a self-starter and comfortable in an environment that is fast-paced and growing.
Working hours: 9/10 am to 6/7 pm - to be confirmed (1 hour for lunch) Monday to Friday
Key Responsibilities:
- Answer calls for Oliver Wyman, in a courteous and professional manner, prioritizing as appropriate. Provide assistance and information to callers, re-direct calls as appropriate, take and relay adequate messages when required.
- Greet all visitors such as clients, candidates, delivery persons, maintenance workers, etc. ensuring proper security is in place for all guests and the best OW image is projected.
- Book meeting rooms and ensure their logistics including general set up/clean-up of rooms, catering requests, liaising with Technology Services for audio and video conferencing requests.
- Book couriers, parking spaces and catering as requested, ensuring requests are properly recorded and allocated to the appropriate cost code.
- Handle incoming and outgoing mail and packages, copy/binding requests and large mailings.
- Ordering, stocking and inventory management of office, kitchen, office stationery. Ordering of business cards and other printed stationery
- General and preventive equipment maintenance including coordination of repairs
- Work effectively with all departments and staff members as needed to handle requests and to fulfil common goals in a proactive and customer service manner, escalating to the Office Manager when appropriate.
- Assist with new hire on boarding, conduct office tour and explanation of office procedures including health and safety. Register new employees and provide office tag.
- Providers set up and invoices administration.
- Assisting in other administrative support tasks, as requested by the management.
About you:
- Minimum two yearsâ experience working in an administrative or customer service capacity
- Experience in professional services industry preferred, but not required
- Excellent verbal and written communication skills and able to deal with people at all levels across a multicultural environment
- Fluent in English & Spanish (verbal & written)
- Team player who has experience of and has enjoyed working as part of a team
- Customer service focused â dedicated to meeting the expectations executing deliverables to the highest standards and committed to ensure that the best professional OW image is projected all the time.
- Ability to multitask, prioritise and manage oneâs own time. Not a clock watcher or someone who is unwilling to step outside the job description
- Self-starter who has an appetite for learning and is driven to excel and grow
- Attention to detail and stickler for accuracy
- Flexible attitude, hard-working and results driven
- Good knowledge of Outlook & Word, basic knowledge of Excel
- Finally, we are looking for someone who will be committed to the company and add to the life and culture of Oliver Wyman.
Why come to work at Oliver Wyman?
At Oliver Wyman, we lead with heart - we love what we do and have fun while we do it We also strive for breakthroughs by questioning, seeking diverse perspectives, and finding powerful and sustainable solutions. If you share these values and want to work as one and own our impact at the same time, be brave and achieve the amazing with us
At Oliver Wyman we do not unlawfully discriminate against anyone and we are particularly mindful of the requirements to prohibit discrimination based on nine protected characteristics namely: age, disability, gender reassignment, race, religion or belief, sexual orientation, sex, marriage and civil partnership and pregnancy and maternity. Additionally, we pay close attention to work/life balance and family life, military status and personality types.
To learn more, please follow us on Facebook, LinkedIn or Twitter: OliverWyman. www.oliverwyman.com/careers. Marsh & McLennan Companies and its Affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.
