Gucci Barcelona Paseo

hace 4 semanas

BARCELONA, España LUXURY GOODS SPAIN, S.L. A tiempo completo
Summary
Founded in Florence, Italy, in 1921, Gucci is one of the world’s leading luxury brands. Following the House’s centenary, Gucci forges ahead into the next hundred years, continuing to redefine luxury while celebrating the creativity, Italian craftsmanship, and innovation at the core of its values.

Gucci is part of the global luxury group Kering, which manages the development of a series of renowned Houses in fashion, leather goods, jewelry, and eyewear.

Discover more about Gucci at www.gucci.com.

Job Description

Role Mission

As a GUCCI Team Manager, you will lead and inspire a dedicated team of Client Advisors to deliver the highest performance through a customer centric attitude.

You will lead from the shop floor, delivering real time coaching and feedback to achieve business and product category goals. You will develop and grow the talent within your team. The Team Manager will represent the brand as a Gucci Ambassador by promoting the Gucci Values and Amplifiers of the brand within the market place.

Key Accountabilities

Team
* Working on the shop floor, you will be in constant contact with your team, supporting and coaching where needed, ensuring a consistent client experience;
* Provide support and regular feedback to Client Advisors to ensure their development is ongoing and their motivation and sense of engagement is high;
* Support opening and closing of the store as Manager on Duty providing leadership and guidance to all Client Advisors on shift;
* Lead Store Morning Briefings as and when required, delivering key business communication and daily objectives;
* Develop and lead cross category and floor working, ensuring your team can and do sell all categories across all floors;
* Conduct regular and monthly performance conversations, discussing results, opportunities and developing action plans;
* Participate in attracting, recruiting and onboarding a high performing team;
* Monitor your team’s adherence to company policies and procedures; follow up when needed.

Client
* Lead and inspire your team on executing a superior client experience, ensuring the hospitality mindset is in each Client Advisor;
* Develop a client engagement mindset, with the purpose of building long lasting relationships with clientele;
* Achieve business objectives by utilizing the company Consumer Management client segmentation strategy;
* Full utilization of the various clienteling tools to activate, retain and grow team and personal client base;
* Lead the execution of clienteling activities with your team, developing actions to reach clear goals and KPIs;
* Monitor Client Advisor’s performance and work with them on a daily/weekly/monthly plan to ensure Clienteling excellence;
* Lead from the shop floor, actively selling and role modelling the selling ceremony.
* Manage the customer flow on the shop floor ensuring no client is left unattended and exceptional service is delivered;
* Manage and resolve customer issues, delighting and retaining the client relationship.
* Capture meaningful customer data for the purpose of building relationships to personalize prospect client development opportunities. Monitor monthly Consumer Management database reporting;
* Strong grasp on KPI’s and ability to strategize when performance standards are not met;
* Fully support and align with all key business initiatives and new product launches;
* Lead and support Company driven local events and product launches, ensuring client attendance and sales results are met;
* Model Gucci image through appropriate wardrobe and presence per the company grooming guidelines.

Product
* Monitor the performance of the assigned categories and proactively propose action plans to reach the targets;
* Partner with the Store Director and the Merchandising team, by providing effective feedback on products, stock situation and specific category requests in order to grow the business;
* Partner with the Store Director and Visual Merchandising team to provide insights to maximize the category potential while ensuring the image and merchandising guidelines of the store are maintained;
* Partner with the Store Director and the Training team to ensure Client Advisors develop full product knowledge through specific training, while ensuring they are aware of market trends and competitors;
* Utilize digital platforms to support store and online product sales.

Operations
* Collaborate with Operations, Human Resources, Loss Prevention and other cross function departments while adhering to and enforcing all company policies and procedures;
* Provide accurate monthly schedules, and leadership zoning, by analyzing peak hours to ensure adequate floor coverage;
* Support and maintain visual merchandising standards set by the WW headquarters;
* Maintain full organization of company assets in the back of house and front of house per the WW stock guidelines;

* Daily maintenance of the consignment program to be current and adhere to company policy and procedures;
* Responsible for tracking all special orders through merchandising communication;
* Weekly communication of bestseller needs through the Business Planning replenishment program.

Job Requirements
* Minimum of 2-4 years of sales management experience in retail, luxury retail, or service related industry.
* Bachelor’s Degree in a related field is preferred.
* Ability to analyze selling reports, identify business trends, and react quickly to the needs of the business.
* Proven ability to drive positive customer experiences that build loyalty and deliver measurable results.
* Ability to manage competing priorities in a fast-paced environment.
* Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook;
* Industry awareness and strong business acumen.
* Strong verbal and written communication skills and excellent organizational skills.
* Passion for the Fashion Industry.
* Ability to inspire and influence a team, with an entrepreneurial vision, and high level of integrity and professionalism.
* Flexibility to work a retail schedule which will include evenings, weekends and holidays.

Core Competencies
* Entrepreneurial spirit
* Sales and Client focused
* Developing/coaching others
* Leading by example
* Relationship builder
* Effective communicator

Gucci is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, disability, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.

Job Type
Regular

Start Date
2024-05-13

Schedule
Full time

Organization
Luxury Goods Spain, S.L.

  • GUCCI Client Advisor

    hace 2 semanas

    Barcelona, España Gucci A tiempo completo

    SummaryFounded in Florence, Italy, in 1921, Gucci is one of the world’s leading luxury brands. Following the House’s centenary, Gucci forges ahead into the next hundred years, continuing to redefine luxury while celebrating the creativity, Italian craftsmanship, and innovation at the core of its values. Gucci is part of the global luxury group Kering,...

  • Gucci Barcelona Paseo

    hace 4 semanas

    Barcelona, Barcelona, España GUCCI A tiempo completo

    To drive store revenue by exceeding daily sales target and creating sustainable growth. Key Accountabilities Follow Gucci policies and procedures. Foster open and constructive communication with team members, store management, & consumers. Create a high energy, compelling store experience for customers by engaging customers and modeling appropriate customer...

  • Gucci Client Advisor

    hace 6 días

    BARCELONA, España GUCCI A tiempo completo

    To provide customers with top quality service by meeting their needs and expectations as well as to increase the brand loyalty by communicating as "Gucci ambassador" the philosophy and the culture of the Brand. Key Accountabilities Serve customers accordingly with Gucci selling ceremony Provide exceptional customer service experience by greeting,...

  • Gucci Barcelona Paseo

    hace 4 semanas

    Barcelona, Barcelona, España GUCCI A tiempo completo

    Role MissionAs a GUCCI Team Manager, you will lead and inspire a dedicated team of Client Advisors to deliver the highest performance through a customer centric attitude.You will lead from the shop floor, delivering real time coaching and feedback to achieve business and product category goals. You will develop and grow the talent within your team. The Team...

  • Gucci Barcelona Paseo

    hace 6 días

    BARCELONA, España GUCCI A tiempo completo

    To drive store revenue by exceeding daily sales target and creating sustainable growth. Key Accountabilities Follow Gucci policies and procedures. Foster open and constructive communication with team members, store management, & consumers. Create a high energy, compelling store experience for customers by engaging customers and modeling appropriate...

  • Gucci Client Advisor Barcelona

    hace 5 días

    BARCELONA, España GUCCI A tiempo completo

    To provide customers with top quality service by meeting their needs and expectations as well as to increase the brand loyalty by communicating as "Gucci ambassador" the philosophy and the culture of the Brand. Key Accountabilities Serve customers accordingly with Gucci selling ceremony Provide exceptional customer service experience by greeting,...

  • Gucci Client Advisor Barcelona

    hace 4 semanas

    Barcelona, Barcelona, España GUCCI A tiempo completo

    To provide customers with top quality service by meeting their needs and expectations as well as to increase the brand loyalty by communicating as "Gucci ambassador" the philosophy and the culture of the Brand. Key Accountabilities Serve customers accordingly with Gucci selling ceremony Provide exceptional customer service experience by greeting, listening...

  • Gucci Barcelona Paseo

    hace 4 semanas

    BARCELONA, España GUCCI A tiempo completo

    Role Mission As a GUCCI Team Manager, you will lead and inspire a dedicated team of Client Advisors to deliver the highest performance through a customer centric attitude. You will lead from the shop floor, delivering real time coaching and feedback to achieve business and product category goals. You will develop and grow the talent within your team. The...

  • Gucci Client Advisor Barcelona Passeig de Gràcia

    hace 4 semanas

    Barcelona, Barcelona, España GUCCI A tiempo completo

    Key AccountabilitiesConsistently achieve or exceed monthly and seasonal individual and store sales goals, enhancing and developing the business;Provide an exceptional customer service experience by exceeding their expectations, demonstrating an excellent knowledge of the products as well as Gucci history and heritage in accordance with the Gucci selling...

  • Gucci Runner

    hace 1 semana

    Barcelona, España Groupe Kering A tiempo completo

    Summary Founded in Florence, Italy, in 1921, Gucci is one of the world’s leading luxury brands. Following the House’s centenary, Gucci forges ahead into the next hundred years, continuing to redefine luxury while celebrating the creativity, Italian craftsmanship, and innovation at the core of its values. Gucci is part of the global luxury group Kering,...

  • Gucci Client Advisor Barcelona Passeig de Gràcia

    hace 5 días

    BARCELONA, España GUCCI A tiempo completo

    Key Accountabilities Consistently achieve or exceed monthly and seasonal individual and store sales goals, enhancing and developing the business;Provide an exceptional customer service experience by exceeding their expectations, demonstrating an excellent knowledge of the products as well as Gucci history and heritage in accordance with the Gucci selling...

  • Gucci Client Advisor

    hace 6 días

    Barcelona, España Kering A tiempo completo

    Founded in Florence, Italy, in 1921, Gucci is one of the world's leading luxury brands. Following the House's centenary, Gucci forges ahead into the next hundred years, continuing to redefine luxury while celebrating the creativity, Italian craftsmanship, and innovation at the core of its values.Gucci is part of the global luxury group Kering, which manages...

  • Gucci Client Advisor

    hace 1 semana

    BARCELONA, España LUXURY GOODS SPAIN, S.L. A tiempo completo

    Summary Founded in Florence, Italy, in 1921, Gucci is one of the world’s leading luxury brands. Following the House’s centenary, Gucci forges ahead into the next hundred years, continuing to redefine luxury while celebrating the creativity, Italian craftsmanship, and innovation at the core of its values. Gucci is part of the global luxury group...

  • GUCCI Client Advisor

    hace 2 semanas

    Barcelona, España Luxury Goods Spain, S.L. A tiempo completo

    Description To provide customers with top quality service by meeting their needs and expectations as well as to increase the brand loyalty by communicating as “Gucci ambassador" the philosophy and the culture of the Brand. Key Accountabilities Serve customers accordingly with Gucci selling ceremony Provide exceptional customer service...

  • Gucci Welcomist Barcelona

    hace 2 días

    Barcelona, España LUXURY GOODS SPAIN, S.L. A tiempo completo

    **Descripción de la compañía**: **Descripción del puesto**: Summary Founded in Florence, Italy, in 1921, Gucci is one of the world’s leading luxury brands. Following the House’s centenary, Gucci forges ahead into the next hundred years, continuing to redefine luxury while celebrating the creativity, Italian craftsmanship, and innovation at the core...

  • Gucci Runner Barcelona La Roca Village

    hace 2 días

    Barcelona, España LUXURY GOODS SPAIN, S.L. A tiempo completo

    **Descripción del puesto**: Summary Founded in Florence, Italy, in 1921, Gucci is one of the world’s leading luxury brands. Following the House’s centenary, Gucci forges ahead into the next hundred years, continuing to redefine luxury while celebrating the creativity, Italian craftsmanship, and innovation at the core of its values. Gucci is part of...

  • GUCCI Barcelona Paseo

    hace 3 semanas

    Barcelona, España Luxury Goods Spain, S.L. A tiempo completo

    Description To drive store revenue by exceeding daily sales target and creating sustainable growth.  Key Accountabilities Follow Gucci policies and procedures. Foster open and constructive communication with team members, store management, & consumers. Create a high energy, compelling store experience for customers by engaging customers...

  • GUCCI Barcelona Paseo

    hace 3 semanas

    Barcelona, España Luxury Goods Spain, S.L. A tiempo completo

    Description Role Mission As a GUCCI Team Manager, you will lead and inspire a dedicated team of Client Advisors to deliver the highest performance through a customer centric attitude. You will lead from the shop floor, delivering real time coaching and feedback to achieve business and product category goals. You will develop and grow the talent...

  • Gucci Stock Supervisor Barcelona La Roca Village

    hace 5 días

    Barcelona, España Groupe Kering A tiempo completo

    Summary Founded in Florence, Italy, in 1921, Gucci is one of the world’s leading luxury brands. Following the House’s centenary, Gucci forges ahead into the next hundred years, continuing to redefine luxury while celebrating the creativity, Italian craftsmanship, and innovation at the core of its values. We are looking for a Stock Controller to join...

  • Gucci Team Manager Barcelona

    hace 4 semanas

    Barcelona, España LUXURY GOODS SPAIN, S.L. A tiempo completo

    **Descripción de la compañía**: **Descripción del puesto**: Summary About Gucci Founded in Florence, Italy, in 1921, Gucci is one of the world’s leading luxury brands. Following the House’s centenary, Gucci forges ahead into the next hundred years, continuing to redefine luxury while celebrating the creativity, Italian craftsmanship, and...