Collections Senior Representative

Why GMF?

GM Financial International Operations conducts business in Latin America and China. International Operations offers a wide range of wholesale and retail automotive financing products to dealers and their customers. The strength of the international business lies in its ability to tailor its products to meet unique dealer needs, consumer preferences and national requirements in local markets. Latin American country operations include Brazil, Chile, Colombia, Mexico, and Peru.

About the role

The 3H - Collections Senior Representative will be part of Collections Team; responsible for the management, monitoring, administration and collection of clients who are in arrears.

The Collections department is in charge of managing the portfolio in delinquency, through different means and collection channels; establishing strategies that allow achieving KPIs.

What you need

• Bachelor's degree in Actuary, Economics, Finance, Engineering, or similar.
• +2 year of relevant work experience in banking, financial services, data science, or similar.
• Analytical capabilities.
• Data Analysis and constant follow-up skills
• Experience in collection processes - 2+ years
• Experience in data bases
• Effective oral and written communication.
• Proficient computer skills, including - Excel (advance), Access (advance), Outlook, PowerPoint, Power BI (desirable).
• Proficient English Skills, both verbal & written.

What you will be doing

• Management of telephone collection to high profile clients - risk
• Prepare portfolio performance reports and collection management results.
• Creation of controls and tools with information to manage and analyze the collections portfolio.
• Analyze and coordinate collections strategies specifically focusing tracking and resolute generation of campaigns implemented in collections and salvage areas.
• Analyze and portfolio segmentation.
• Review trends in the collections portfolio, transforming data analysis into recommendations.
• Works together to collections supervisor in identify some opportunities of campaigns and incentives to reinforce the collections recoveries of the area.
• Support in ad-hoc activities.
• Participation in projects of process improvements.
• Assure the correct application of policies and procedures.
• Maintain and improve the level of service.

What we offer

At GM Financial we want you to be the most authentic version of yourself. We take care of your work-life balance by programming wellness and integration activities, where you will strengthen your relationships with peers and contribute towards the development and wellbeing of your community, while providing you with a competitive salary and benefits.

Some of our global benefits include Extended Maternity & Paternity Leaves, Personal Days & Community Investment hours.

Mexico: Additional benefits include Medical Plans, Profit Sharing, Life Insurance, Savings Fund & Pension Plan and others.

#LI-MON

Disclaimer

Mexico - GM Financial is an Equal Opportunity Employer and is committed to diversity and inclusion at every level of our organization. We do not discriminate against any applicant or employee based on race, color, age, gender, marital status, national origin, religion, sexual orientation, gender identity, veteran status, disability, or any other that undermines human dignity and aims to nullify or impair people's rights and freedoms.

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