Customer Service Representative

hace 4 semanas


Barcelona, España WeHunt España A tiempo completo
Resumen del puesto

Desde la división de LifeScience&Healthcare de WeHunt estamos buscando un Customer Service Representative para una importante empresa del sector Pharma, ubicada en Sant Feliu de Llobregat.

Descripción del puesto de trabajo

Ser el primer punto de contacto para los clientes, respondiendo de manera proactiva y eficiente a sus consultas y necesidades.Gestionar y resolver de manera efectiva las quejas y reclamaciones de los clientes, garantizando una experiencia positiva y satisfactoria.Coordinar las órdenes de los clientes, desde la recepción hasta la entrega, asegurando la precisión y la puntualidad en todos los procesos.Colaborar estrechamente con otros departamentos, como ventas, logística y producción, para garantizar una comunicación fluida y una resolución rápida de problemas.Mantener registros precisos y actualizados de las interacciones con los clientes, utilizando sistemas de gestión de relaciones.Identificar oportunidades para mejorar los procesos y procedimientos de servicio al cliente, contribuyendo al continuo crecimiento y éxito de la empresa.Responsable de todo el proceso de pedido a efectivo.

Perfil buscado (H/M/D)

Grado en Comercio, Supply Chain o ADEExperiencia previa en puestos similares (3 años)Conocimiento de ERP y ExcelBuen nivel de inglés (demostrable)

Qué ofrecemos

Jornada híbrida y flexible, contrato indefinido, paquete salarial competitivo.

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