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Hostess / Host

hace 4 meses

Playa del Sol Villacana, España METT Hotel & Beach Resort 5* A tiempo completo
Hotel METT Resort Marbella Estepona is currently seeking a charismatic and organized individual to join our team as a Hostess. As a Hostess, you will be the first point of contact for guests entering our dining establishments, providing a warm welcome and ensuring a seamless experience from arrival to departure.

JOB DESCRIPTION:

Guest Greeting: Welcome guests upon arrival with a friendly demeanor, assisting with seating arrangements and providing information about menu options and specials.

Reservation Management: Manage restaurant reservations, including taking bookings over the phone, through email, or in-person, and ensuring accurate record-keeping.

Seating Coordination: Coordinate seating arrangements to optimize table turnover and ensure an even distribution of guests throughout the dining area.

Guest Assistance: Provide assistance and information to guests throughout their dining experience, including answering questions about the menu, special requests, and dietary restrictions.

Waiting List Management: Maintain a waiting list during peak hours, keeping guests informed of estimated wait times and managing seating priorities accordingly.

Communication with Service Team: Communicate effectively with the waitstaff and kitchen team to ensure smooth service operations and timely seating of guests.

Maintaining the Lobby Area: Ensure that the lobby area is clean, organized, and welcoming, with appropriate signage and promotional materials displayed as needed.