Senior TPM
hace 2 semanas
We're Celonis, the global leader in Process Mining technology and one of the world's fastest-growing SaaS firms. We believe there is a massive opportunity to unlock productivity by placing data and intelligence at the core of business processes - and for that, we need you to join us.
The Team:
You’ll have the opportunity to be a part of our Engineering Operations Technical Program Management Team which sits within the Celonis Product and Engineering Organization You'll be working with a cross-functional team to lead strategic customer escalation and hypercare projects across all areas of our product alongside our exceptional Product and Engineering teams.
The Role:
Join Celonis Engineering and play a key role as Escalations TPM in Madrid, Spain. In this role, you will lead cross-functional technical customer escalations inside of the Product and Engineering department, working closely with Engineering, Product, Design, and QA teams to ensure prompt resolution. Your focus will be on driving execution velocity, controlling and driving progress of escalation projects and strategic new feature customer adoption all the way to resolution. You will streamline the escalation process within PnE and ensure effective communication with company internal and external stakeholders.
The work you’ll do:
Your primary responsibility is to coordinate and support the Product & Engineering teams dedicated to resolving technical issues for escalated customers. To achieve this, your work will involve:
Lead multidisciplinary cross-functional engineering escalation programs in every area of the product. If necessary, break down escalations into several projects and coordinate across functional areas in order to deliver effectively and promptly. Owning the PnE customer escalation end-to-end.
Leverage technical acumen to investigate, understand, and describe the customer's experience, with a focus on translating into engineering working packages, involving both ETL chain and Front End Applications.
Lead new feature customer adoption with strategic customers in collaboration with Product and Engineering and Go To Market, identifying product gaps and work on prioritization in the roadmap.
Management of technical discussions and strategic decision-making involving escalations and feature adoption. Advocate complex business and technical Escalation concepts with Engineering Leadership and Executive Management.
Propose the best course of action and optimal technical solutions to solve issues at the customer side. Analyzing and organizing resources and bandwidth in Engineering to ensure prompt resolution.
Strengthening the customer feedback loop with Engineering during the escalation period to ensure timely resolution of issues, organizing and driving customer calls.
Streamline the Engineering escalation process and work with the Engineering teams on prevention tactics for future escalations on a data driven approach.
The qualifications you need:
5+ years experience in Technical Program Management in SaaS software companies, preferably in escalations and/or development projects.
Master’s degree in Computer Science or equivalent experience & skillset.
Experience dealing with large scale, technologically complex accounts which are constantly challenging the product capabilities.
Experience facilitating decision-making by identifying key stakeholders & surfacing the required information to make critical decisions.
Demonstrated experience in qualifying and prioritizing incoming requests from high priority clients, stakeholders and business leaders.
In-depth technical skills from experience working in Engineering organizations. In depth knowledge of technical trends within Big Data and Cloud Computing (e.g. knowledge of network topologies and devices, database and ETL concepts and SQL, multi-tenancy).
Ability to clearly & accurately communicate (English is a must) program status, issues, dependencies & risks to leadership & other program stakeholders beyond Product & Engineering.
Excellent problem-solving ability. You can find practical & simple solutions to complicated problems without sacrificing quality.
You have an entrepreneurial spirit, are self-sufficient & able to operate in a fluid, ambiguous environment and value teamwork.
What Celonis can offer you:
The unique opportunity to work with industry-leading process mining technology
Investment in your personal growth and skill development (clear career paths, internal mobility opportunities, L&D platform, mentorships, and more)
Great compensation and benefits packages (equity (restricted stock units), life insurance, time off, generous leave for new parents from day one, and more)
Physical and mental well-being support (subsidized gym membership, access to counseling, virtual events on well-being topics, and more)
A global and growing team of Celonauts from diverse backgrounds to learn from and work with
An open-minded culture with innovative, autonomous teams
Business Resource Groups to help you feel connected, valued and seen (Black@Celonis, Women@Celonis, Parents@Celonis, Pride@Celonis, Resilience@Celonis, and more)
A clear set of company values that guide everything we do: Live for Customer Value, The Best Team Wins, We Own It, and Earth Is Our Future
About Us
Since 2011, Celonis has helped thousands of the world's largest and most valued companies deliver immediate cash impact, radically improve customer experience and reduce carbon emissions. Its Process Intelligence platform uses industry-leading process mining technology and AI to present companies with a living digital twin of their end-to-end processes. For the first time, everyone in an organisation has a common language about how the business works, visibility into where value is hidden and the ability to capture it. Celonis is headquartered in Munich (Germany) and New York (USA) and has more than 20 offices worldwide.
Join us as we make processes work for people, companies and the planet.
Celonis is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Different makes us better.
Accessibility and Candidate Notices
-
Senior Tpm
hace 5 días
Madrid, Madrid, España Celonis A tiempo completoWe're Celonis, the global leader in Process Mining technology and one of the world's fastest-growing SaaS firms. We believe there is a massive opportunity to unlock productivity by placing data and intelligence at the core of business processes - and for that, we need you to join us.The Team:You'll have the opportunity to be a part of our Engineering...
-
Senior TPM
hace 5 días
Madrid, Madrid, España Celonis A tiempo completoWe're Celonis, the global leader in Process Mining technology and one of the world's fastest-growing SaaS firms. We believe there is a massive opportunity to unlock productivity by placing data and intelligence at the core of business processes - and for that, we need you to join us. The Team: You'll have the opportunity to be a part of our Engineering...
-
Senior TPM
hace 6 días
Madrid, Madrid, España Celonis A tiempo completoWe're Celonis, the global leader in Process Mining technology and one of the world's fastest-growing SaaS firms. We believe there is a massive opportunity to unlock productivity by placing data and intelligence at the core of business processes - and for that, we need you to join us.The Team:You'll have the opportunity to be a part of our Engineering...
-
Senior TPM
hace 2 semanas
Madrid, Madrid, España Celonis A tiempo completoWe're Celonis, the global leader in Process Mining technology and one of the world's fastest-growing SaaS firms. We believe there is a massive opportunity to unlock productivity by placing data and intelligence at the core of business processes - and for that, we need you to join us.The Team:You'll have the opportunity to be a part of our Engineering...
-
Principal Tpm
hace 5 días
Madrid, Madrid, España Amazon Spain Services, S.L.U. A tiempo completoExperience in technical product or program management Experience working directly with engineering teams Experience in software development Experience managing programs across cross functional teams, building processes and coordinating release schedules Experience owning/driving roadmap strategy and definition Experience in architectural design or system...
-
Principal Tpm
hace 3 semanas
Madrid, España Amazon Spain Services, S.L.U. A tiempo completoExperience in technical product or program management - Experience working directly with engineering teams - Experience in software development - Experience managing programs across cross functional teams, building processes and coordinating release schedules - Experience owning/driving roadmap strategy and definition - Experience in architectural design or...
-
Principal Tpm
hace 3 semanas
Madrid, España Amazon Spain Services, S.L.U. A tiempo completoExperience in technical product or program management - Experience working directly with engineering teams - Experience in software development - Experience managing programs across cross functional teams, building processes and coordinating release schedules - Experience owning/driving roadmap strategy and definition - Experience in architectural design or...
-
Senior Risk
hace 5 días
Madrid, Madrid, España Expedia Group A tiempo completoSenior Risk & Compliance AnalystAre you an energetic professional that wants to be part of Expedia's fastest growing brand? Are you interested in problem solving, handling governance, risk and controls initiatives and sanctions compliance for both Travel Partners and Media (TPM) and Private Label Solutions (PLS)? If that is the case, the B2B (TPM/PLS...
-
Senior Risk
hace 4 días
Madrid, España Expedia Group A tiempo completo**Senior Risk & Compliance Analyst** Are you an energetic professional that wants to be part of Expedia’s fastest growing brand? Are you interested in problem solving, handling governance, risk and controls initiatives and sanctions compliance for both Travel Partners and Media (TPM) and Private Label Solutions (PLS)? If that is the case, the B2B (TPM/PLS...
-
Senior Risk
hace 4 semanas
Madrid, España Expedia Group A tiempo completoSenior Risk & Compliance AnalystAre you an energetic professional that wants to be part of Expedia’s fastest growing brand? Are you interested in problem solving, handling governance, risk and controls initiatives and sanctions compliance for both Travel Partners and Media (TPM) and Private Label Solutions (PLS)? If that is the case, the B2B (TPM/PLS...
-
Senior Risk
hace 3 semanas
Madrid, España Expedia Group A tiempo completoSenior Risk & Compliance AnalystAre you an energetic professional that wants to be part of Expedia’s fastest growing brand? Are you interested in problem solving, handling governance, risk and controls initiatives and sanctions compliance for both Travel Partners and Media (TPM) and Private Label Solutions (PLS)? If that is the case, the B2B (TPM/PLS...
-
Senior Risk
hace 5 días
Madrid, Madrid, España Expedia, Inc. A tiempo completoIf you need assistance during the recruiting process due to a disability, please reach out to our Recruiting Accommodations Team through the Accommodation Request form . This form is used only by individuals with disabilities who require assistance or adjustments in applying and interviewing for a job. This form is not for inquiring about a position or the...
-
Senior Technical Program Manager
hace 7 días
Madrid, España Celonis A tiempo completoThe Team: You'll have the opportunity to be a part of our Technical Program Management Team which sits within the Celonis Engineering Organization! You will be working with a cross-functional team driving projects in the area of Platform, Infrastructure, Deployments, or SRE. The Role: Join Celonis Engineering and play a key role as a Senior Technical...
-
Senior Technical Program Manager
hace 6 días
Madrid, Madrid, España Celonis A tiempo completoThe Team: You'll have the opportunity to be a part of our Technical Program Management Team which sits within the Celonis Engineering Organization You will be working with a cross-functional team driving projects in the area of Platform, Infrastructure, Deployments, or SRE.The Role: Join Celonis Engineering and play a key role as a Senior Technical Program...
-
Senior Risk
hace 6 días
Madrid, Madrid, España Expedia, Inc. A tiempo completoIf you need help during the recruitment process due to a disability, please contact our Recruiting Accommodations Team through the Accommodation Request form. This form is specifically for individuals with disabilities who need assistance in applying and interviewing for a job.Senior Risk & Compliance AnalystAre you a dynamic professional looking to join...
-
Senior Technical Program Manager
hace 6 días
Madrid, Madrid, España Celonis A tiempo completoThe Team:You'll have the opportunity to be a part of our Technical Program Management Team which sits within the Celonis Engineering Organization You will be working with a cross-functional team driving projects in the area of Platform, Infrastructure, Deployments, or SRE. The Role:Join Celonis Engineering and play a key role as a Senior Technical Program...
-
Technical Program Management Lead
hace 1 semana
Madrid, España Celonis SE A tiempo completo-We're Celonis, the global leader in execution management and process mining technology, and one of the 50 most valuable private companies in the world. We believe that every company can unlock its full execution capacity - and for that, we need you to join us. **The Team**: You will be working with a cross-functional team driving engineering programs in...
-
Technical Program Management Lead
hace 6 días
Madrid, Madrid, España Celonis SE A tiempo completoWe're Celonis, the global leader in execution management and process mining technology, and one of the 50 most valuable private companies in the world. We believe that every company can unlock its full execution capacity - and for that, we need you to join us.The Team:You will be working with a cross-functional team driving engineering programs in the areas...
-
Senior Technical Program Manager
hace 2 semanas
Madrid, España Celonis SE A tiempo completoWe're Celonis, the global leader in Process Mining technology and one of the world's fastest-growing SaaS firms. We believe there is a massive opportunity to unlock productivity by placing data and intelligence at the core of business processes - and for that, we need you to join us. **The Team**: You’ll have the opportunity to be a part of our Technical...
-
Senior Technical Program Manager
hace 5 días
Madrid, Madrid, España Celonis A tiempo completoWe're Celonis, the global leader in Process Mining technology and one of the world's fastest-growing SaaS firms. We believe there is a massive opportunity to unlock productivity by placing data and intelligence at the core of business processes - and for that, we need you to join us.The Team:You'll have the opportunity to be a part of our Technical Program...
