Senior Collections Specialist

Encontrado en: beBee S ES - hace 4 semanas

Barcelona, España Colt Technology Services A tiempo completo

Colt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure.

Role title: Senior Collection Specialist Northern Region

Department: Credit and Collections

Role location: Barcelona

 

Role purpose:

The Cash and Collections Specialist is tasked with overseeing and managing the cash collection activities for a specific portfolio of customers. In this role, the specialist is responsible for ensuring efficient and effective cash collection, contributing to the financial health of the organization. The primary focus is on maintaining positive relationships with customers while systematically addressing outstanding payments, utilizing automated workflows, and exercising sound judgment in time management. The purpose of this position is to optimize cash flow, reduce outstanding receivables, and contribute to the overall financial stability of the company by implementing effective cash and collections strategies within the defined customer portfolio.
                                 

Key accountabilities:

  • Oversee the accounts receivable collection performance for a designated customer portfolio.
  • Manage cash collection, account reconciliation, and relationships with key customers. This involves contacting customers, executing tasks based on automated workflows, and exercising judgment in time management.
  • Take responsibility for resolving unallocated cash and credit discrepancies, involving account reconciliation and customer communication.
  • Collaborate closely with central functions in Barcelona and India, particularly in areas such as cash applications and dispute resolution.
  • Participate in monthly reviews, preparing business metrics for discussion with SSC line management and finance contacts within the relevant business unit being served.
  • Adhere to Service Levels (SLA’s) and proactively manage personal performance to enhance or stabilize KPIs.
  • Provide coverage for colleagues when necessary.
  • Ensure compliance with the current process design, specifications, and uphold process excellence and data quality principles.
  • Propose and initiate improvements to policies and processes.

Role requirements:

  • Minimum of 2 years of experience in Cash and Collections.
  • Demonstrate proficiency in Cash Collection with a strong skill set.
  • Prepared for advancement to the next collector level, capable of handling complex customer accounts.
  • Possess substantial experience in dispute resolution and management.
  • Utilize Collection software proficiently, including software driving automated workflows and tasks.
  • Computer literate with expertise in Oracle, SAP, or similar systems.
  • Demonstrate a solid understanding of the Microsoft Office suite, including Excel and Presentation.
  • Skilled in complex customer account reconciliation. Results-oriented mindset with a focus on achieving goals.
  • Possess a good level of financial and business acumen.
  • Exhibit excellent interpersonal, written, and verbal communication, as well as persuasion and negotiation skills.
  • Self-motivated and proactive.
  • Knowledgeable about the Shared Service environment.
  • Fluency in both written and spoken English required.
  • Graduate degree preferred.

What we offer:

Colt is a growing business that is investing in its people. We offer skill development, learning pathways and accreditation to help our people perform at their best, regardless of role and location. The company supports diversity and inclusion in the workplace and has signed Diversity Charter.

In addition to offering competitive salaries and incentive plans, a range of benefits and local rewards packages are offered to staff. Colt recognises the importance of a work life balance.

Some benefit examples are:

  • Hybrid set up
  • Pension fund
  • Two days annually to spend on volunteering opportunities
  • Medical and life insurance
  • Full time standard working hours
  • Meal vouchers 
  • Flexible benefits scheme
  • Access to a virtual business school for on-going learning
  • Business mentoring
  • International environment with employees from more than 35 different nationalities

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