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Como Store Associate, contribuiras al logro de los objetivos de ventas y rentabilidad de la tienda manteniendo la excelencia operativa y de ventass, ofreciendo una experiencia al cliente convincente y unica de Under Armour.
Los deberes y responsabilidades esenciales incluyen lo siguiente. Se pueden asignar otras funciones.
· Ser ejemplo de la servicio al cliente y la experiencia del cliente en tienda
· Mantener todos los estándares que cubren el producto y de la sala de ventas.
· Mantenerse al dia en el conocimiento del producto y la historias de la marca UA mediante la participación activa en todas las sesiones de formacion: ser un "embajador de la marca"
· Asegurar el cumplimiento de todas las políticas y procedimientos de UA
· Brindar comentarios oportunos y constructivos al Store Manager y al Assistant Store Manager en todas las facetas de las operaciones de la tienda.
· Cumplir y superar todos los objetivos y métricas de rendimiento individuales y de equipo establecidos
· Mostrar una actitud profesional y positiva y poseer habilidades interpersonales excepcionales.
Atributos de comportamiento del candidato ideal:
Para realizar el trabajo con éxito, una persona debe demostrar las siguientes competencias:
Resolución de problemas: identifica y resuelve problemas de manera oportuna; Recopila y analiza información con destreza; Desarrolla soluciones alternativas; Funciona bien en situaciones de resolución de problemas en grupo; Usa la razón incluso cuando se trata de temas emocionales.
Servicio al cliente: gestiona situaciones difíciles o emocionales con clientes; Responde rapidamente a las necesidades del cliente; Solicita comentarios de los clientes para mejorar el servicio; Responde a solicitudes de servicio y asistencia; Cumple compromisos.
Habilidades interpersonales: se enfoca en resolver conflictos, no en culpar; Mantiene la confidencialidad; Permanece abierto a las ideas de los demás e prueba cosas nuevas.
Comunicación oral: habla clara y persuasiva en situaciones positivas o negativas; escucha y obtiene aclaraciones; Responde bien a las preguntas; Demuestra habilidades de presentación en grupo; Participa en reuniones.
Trabajo en equipo: equilibra las responsabilidades individuales y del equipo; Demuestra objetividad y esta abierto a las opiniones de los demás; Da y sabe recibir feedback; Contribuye a construir un espíritu de equipo positivo; Pone el éxito del equipo por encima de los propios intereses; Capaz de fortalecer la
moral y los compromisos grupales con las metas y lo
Our Commitment to Diversity
At Under Armour, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion or belief, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, family or paternal status and any other characteristic protected by applicable law. Under Armour believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. Accommodation is available for applicants with disabilities upon request.
