hrX Assist Application Support
hace 1 mes
Role
The hrX Assist Associate will process, analyse, research, validate, and support the tasks related to the hrX Assist ticketing tool for the clientâs employees according to the clientâs service level agreements. This individual will assist in the correction and resolution of the issues reported and monitor and escalate all systems-related errors that could prevent the client's employees from using the application.
Functions:
- Support, providing in-house technical support for hrX Assist and hrX Core
  *Analysing, prioritizing and resolving faults to resolution.
  *Resolve tickets according to SLAs and escalation procedures.
- Diagnose and resolve software application issues accordingly to available procedures and methodology.
- Capacity to understand / analyse a problem and propose resolutions paths.
- Ensure accurate documentation is maintained
- Proactively keep informed, outside internal training, of latest technology trends
 Â
Business related Skills:
-Good infrastructure administration skills integrating networking, systems & monitoring solutions, coupled with software & general IT maintenance skills.
-Proven capability of supporting software and application technical problems.
-Desired skills:
  - Windows experience
  - SQL experience
 Personal skills:
-Solid verbal and written communication skills in English
-Accurate in terms of quality and respect of deadlines
-Ability to organize work and priorities to meet deadlines with limited supervision
-Ability to work autonomously while having a strong sense of commitment to team and customer
-Strong analytical, problem solving and organizational skills
-Be proactive, dynamic and flexible
We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
Â
DISCLAIMER:
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.
-
hrX Assist Application Support
hace 1 mes
Granada, Granada, España Alight A tiempo completoRoleThe hrX Assist Associate will process, analyse, research, validate, and support the tasks related to the hrX Assist ticketing tool for the client's employees according to the client's service level agreements. This individual will assist in the correction and resolution of the issues reported and monitor and escalate all systems-related errors that could...
-
Hrx Assist Application Support
hace 3 semanas
Granada, España Alight Solutions A tiempo completoRole The hrX Assist Associate will process, analyse,research, validate, and support the tasks related to the hrX Assist ticketing tool for the client's employees according to the client'sservice level agreements. This individual will assist in the correction and resolution of the issues reported and monitor and escalate all systems-related errors that could...
-
HrX Exchange Support Entry Level intern
hace 3 semanas
Granada, España Alight A tiempo completoJob Description Responsible to define the most suitable solution for the system and provide the necessary support and assistance for system related issues both in the maintenance and implementation phases of the account. Guarantees optimal system performance through checks and system monitoring. Tasks In addition to the tasks common to all Alight...
-
HrX Exchange Support Entry Level intern
hace 3 semanas
Granada, Granada, España Alight A tiempo completoJob Description Responsible to define the most suitable solution for the system and provide the necessary support and assistance for system related issues both in the maintenance and implementation phases of the account. Guarantees optimal system performance through checks and system monitoring. Tasks In addition to the tasks common to all Alight employees,...
-
Application Management, Associate
hace 2 días
Granada, Granada, España Alight A tiempo completoIntegrated into the AMPS department and under the supervision of an AMPS Team Manager, the overall responsibility of an AMPS Senior Consultant is to support our outsourced SAP customers• Provide application support consultancy through advice, guidance, and appropriate technical activities• Manage simple tickets after having received functional analysis...
-
Application Management, Associate
hace 2 días
Granada, España Alight A tiempo completoIntegrated into the AMPS department and under the supervision of an AMPS Team Manager, the overall responsibility of an AMPS Senior Consultant is to support our outsourced SAP customers⢠Provide application support consultancy through advice, guidance, and appropriate technical activities⢠Manage simple tickets after having received functional...
-
Application Management, Associate
hace 2 días
Granada, España Alight A tiempo completoJob DescriptionOur storyAt Alight, we believe a companyâs success starts with its people. Itâs why weâre so driven to connect passion with purpose. Our teamâs expertise in human insights and cloud technology, allows companies and employees around the world to transform and thrive.With a competitive total rewards package, continuing...
-
Application Management, Associate
hace 2 días
Granada, Granada, España Alight A tiempo completoOur storyAt Alight, we believe a company's success starts with its people. It's why we're so driven to connect passion with purpose. Our team's expertise in human insights and cloud technology, allows companies and employees around the world to transform and thrive.With a competitive total rewards package, continuing education and training and tremendous...
-
Application Management, Associate
hace 2 días
Granada, Granada, España Alight A tiempo completoJob DescriptionOur storyAt Alight, we believe a company's success starts with its people. It's why we're so driven to connect passion with purpose. Our team's expertise in human insights and cloud technology, allows companies and employees around the world to transform and thrive.With a competitive total rewards package, continuing education and training and...
-
Application Management, Associate
hace 2 días
Granada, España Alight A tiempo completoOur storyAt Alight, we believe a companyâs success starts with its people. Itâs why weâre so driven to connect passion with purpose. Our teamâs expertise in human insights and cloud technology, allows companies and employees around the world to transform and thrive.With a competitive total rewards package, continuing education and...
-
Application Management, Associate
hace 4 semanas
Granada, Granada, España Alight A tiempo completoResponsible to define the most suitable solution for the system and provide the necessary support and assistance for system related issues both in the maintenance and implementation phases of the account. Guarantees optimal system performance through checks and system monitoring. Tasks In addition to the tasks common to all Alight employees, the specific...
-
Application Management, Associate
hace 1 mes
Granada, España Alight A tiempo completoResponsible to define the most suitable solution for the system and provide the necessary support and assistance for system related issues both in the maintenance and implementation phases of the account. Guarantees optimal system performance through checks and system monitoring. Tasksâ¯Â In addition to the tasks common to all Alight employees,...
-
Application Management, Lead Specialist
hace 1 mes
Granada, España Alight A tiempo completoDescription He/she has extensive knowledge and experience in at least one module of SAP HR. He/she is recognized as an authority and trustworthy source in the area of his domain of SAP HR. He is responsible to define, to pursuit and to negotiate the work to be performed in the different phases of project development with the objective to guarantee the...
-
Application Management, Lead Specialist
hace 3 semanas
Granada, España Alight Solutions A tiempo completoDescription He/she has extensive knowledge and experience in at least one module of SAP HR. He/she is recognized as an authority and trustworthy source in the area of his domain of SAP HR. He is responsible to define, to pursuit and to negotiate the work to be performed in the different phases of project development with the objective to guarantee the...
-
Application Management, Lead Specialist
hace 4 semanas
Granada, Granada, España Alight A tiempo completoDescriptionHe/she has extensive knowledge and experience in at least one module of SAP HR. He/she is recognized as an authority and trustworthy source in the area of his domain of SAP HR. He is responsible to define, to pursuit and to negotiate the work to be performed in the different phases of project development with the objective to guarantee the correct...
-
Application Management, Lead Specialist
hace 1 mes
Granada, España Alight A tiempo completoDescriptionHe/she has extensive knowledge and experience in at least one module of SAP HR. He/she is recognized as an authority and trustworthy source in the area of his domain of SAP HR. He is responsible to define, to pursuit and to negotiate the work to be performed in the different phases of project development with the objective to guarantee the correct...
-
Application Management, Associate
hace 2 días
Granada, España Alight A tiempo completoIntegrated into the AMS department and under the supervision of an AMS Cluster Lead, the overall responsibility of a SAP HCM Consultant is to support our outsourced clients as follows: - Manage tickets after having received functional analysis and guidance / coaching on the technical way to implement it - Generate easy-to-maintain bug free code and...
-
Application Management, Lead Specialist
hace 1 mes
Granada, España Alight A tiempo completoAs a member of the DevelopmentTeam, a consulting unit of specialists working on different client projects. The ABAP Developer will be required to program the client's programming requirements based on the provided specifications, and to provide system support/ technical knowledge to the project team throughout the project cycle.Main responsibilities &...
-
Application Management, Lead Specialist
hace 4 semanas
Granada, Granada, España Alight A tiempo completoAs a member of the DevelopmentTeam, a consulting unit of specialists working on different client projects. The ABAP Developer will be required to program the client's programming requirements based on the provided specifications, and to provide system support/ technical knowledge to the project team throughout the project cycle.Main responsibilities & key...
-
SAP Spanish PY Consultant
hace 2 días
Granada, Granada, España Alight A tiempo completoIntegrated into the AS department and under the supervision of an AS Cluster Lead, the overall responsibility of an AS Consultant is to support our outsourced clients as follows:-Deliver configuration/consulting payroll services (SAP HCM ES)-Provide application support consultancy through advice, guidance, and appropriate functional and technical activities....