Housekeeping Supervisor

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:A historic landmark with modern energy. History comes to life with modern energy at Four Seasons Hotel Madrid. In the very heart of the capital – within walking distance of all the key attractions – seven historic buildings have been transformed into one dynamic destination. With rooftop dining by Spanish celebrity chef Dani García, Asian-Mediterranean cuisine at our award-winning modern cocktail bar and restaurant Isa, and a four-level Wellness Centre with a sun-splashed pool terrace, Four Seasons is bringing a new level of luxury and service to locals and guests alike.

About Four Seasons Hotel Madrid

Four Seasons Hotel Madrid, a collection of seven heritage buildings is ideally situated near the business district and close to Madrid’s major tourist attractions. A historical landmark redefining elegance, sophistication and urban luxury, located in Centro Canalejas Madrid.

After a careful restoration, Four Seasons Hotel Madrid, is home to 200 guest rooms including 39 suites, 22 luxury residences, a dynamic brasserie that combines Michelin-starred specialties with traditional Andalusian cuisine including an expansive roof terrace, an informal gastrobar, where delicious Asian-inspired tapas pair with epicurean signature cocktails, a cutting-edge Spa, stylish function spaces and luxury retail.

The Role of a Housekeeping Supervisor:

Under the supervision of the Director Housekeeping, Assistant Director of Housekeeping, and Assistant Housekeeping Manager, the Housekeeping Supervisor is responsible for ensuring that all guest rooms meet the highest standards as set by Four Seasons Hotels. The Housekeeping Supervisor also manages the Room Attendants and House Attendants on the floor and conducts inspections on a daily basis. The main responsibilities include:

Conducts self in a professional manner at all times. Adheres to the established standard of conduct and house rules, the fire regulations, and department procedures and policies.

Dresses in issued uniform and ensures a neat, clean and tidy appearance at all times.

Reports to shift on times. Is aware of schedule at all times and if unable to attend work, notifies the manager in adequate time.

Pick-up required keys, equipment, and supplies to complete daily duties.

Check with a manager in Housekeeping about all VIP rooms (in-house or due to arrive) and ensure rooms are completed in a timely manner.

Supervise the Room Attendants and House Attendants that have been assigned to the Supervisor’s assigned areas, ensuring they are adhering to policies and procedures.

Inspect guest rooms (vacant or occupied) checking the standard of cleanliness, and for any missing guest amenities and/or supplies. Report any discrepancies to the Room Attendants and have them return to correct the problem.

Inspect the cleanliness of guest corridors, guest and staff elevator landings, and housekeeping closets.

Check for maintenance work orders and ensure they have been placed in HotSOS for the engineering team.

Guide and train Room Attendants under the direction of the Housekeeping Managers.

Supervise and follow up on special projects (i.e. deep clean, perfect room program, etc).

Inform Housekeeping Management of any unusual events and ensure proper pass on to the next shift.

May be assigned other duties/responsibilities as required (i.e. relieve Office Coordinator on days off/meal break).

Responsible for overseeing that all supplies in linen closets are fully stocked in neat condition.

Ensure a set number of standard tests on the Room Attendants and House Attendants are completed on a daily basis.

Follow proper Lost & Found procedures.

Ensure proper handover is passed on to the next shift.

Our Ideal Housekeeping Supervisor will have:

The ideal candidate must be flexible in order to accept assignments on as need basis. Previous experience in a similar role is required. Excellent communication skills are essential, as well as an eye for detail. Must have the legal right to work in Spain and have fluency in English and Spanish.

Four Seasons Hotels and Resorts can offer what many hospitality professionals dream of; the opportunity to build a life-long career with global potential and a real sense of pride in work well done. We look for talent who share the Golden Rule – people who, by nature, believe in treating others as we would have them treat us. As Four Seasons works towards phenomenal growth in the next decade, our most valuable partners continue to be our talent, with whom we have a strong relationship based on the Golden Rule. This relationship is made tangible by the awards received year after year by Four Seasons on a corporate level, as well as by our hotels, resorts and residences around the world, making us an undisputed “employer of choice.”

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